DLR Speed Of Service Assessment (40 days)

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Facility- Assessment.

• Inspect physical Facility, does the current environment support speed focus? Note areas for improvement.

  Yes

  No

  N/A

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  Media

• Does equipment and arraignment of production allow speed focus.

  Yes

  No

  N/A

• Add media

  Media

• Ask crew for thier suggestions or comments

  Yes

  No

  N/A

• Add media

  Media

Operations- Is Drive-In meeting areas of operational standards?

• Is the Drive-In stocked at all stations to avoid "UNNECESSARY CREW DEPARTURES" from their positions.

  Yes

  No

  N/A

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  Media

• Is the crew preparing for the rush before the rush or reacting vs. proacting?

  Yes

  No

  N/A

• Add media

  Media

• Is the manager on duty, in position, to deliver the concept?

  Yes

  No

  N/A

• Add media

  Media

• Has the crew been motivated to meet the shift goals? Have goals been communicated?

  Yes

  No

  N/A

• Add media

  Media

• Is the crew focused? No distractions, phones, drama, Facebook and social intrusions.

  Yes

  No

  N/A

• Add media

  Media

• Are the carhops dropping unnecessary tasks to scan and run orders out?

  Yes

  No

  N/A

• Add media

  Media

• Are cooks keeping toasted bread up during peak periods?

  Yes

  No

  N/A

• Add media

  Media

• Are cooks getting food to trays in 30 seconds or less?

  Yes

  No

  N/A

• Add media

  Media

• Is answering the switchboards a priority?

  Yes

  No

  N/A

• Other Notes:

  Yes

  No

  N/A

• Add media

  Media

Business and Planning Accuman.

• Is the scheduling process well thought out?

  Yes

  No

  N/A

• Add media

  Media

• Is the store using shift planning guides?

  Yes

  No

  N/A

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  Media

• Is the management conducting preshift meetings?<br>

  Yes

  No

  N/A

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  Media

• Does the crew exhibit- the DLR VISION of being a "WORLD CLASS COMPANY". This by making sure, "EVERY GUEST HAS A GREAT SONIC EXPERIANCE ON EVERY VISIT". Even if we have an incorrect order on our hands.

  Yes

  No

  N/A

• Add media

  Media

40 Day Plan Summary.

• Partner Signature

  Sign

• Supervisor Signature

  Sign