Feast Foods Late-night Observation

• Restaurant

• Conducted on

  Date

• Prepared by

Drive Thru Visit

• Where you Greeted within 5 Second of pulling to the Speaker Box?

  Yes

  No

  N/A

• Did the Guest Service Staff introduce our current promotional item?

  Yes

  No

  N/A

• Did the Guest Service Staff ask if the order was correct on the screen and directed you to the window?

  Yes

  No

  N/A

• Did the Guest Service Staff greet you with in 5 seconds at the window?

  Yes

  No

  N/A

• Did the Guest Service Staff repeat the order at the window?

  Yes

  No

  N/A

• Did the Guest Service Staff asks for appropriate condiments?

  Yes

  No

  N/A

• Did The Guest Service Staff Thank You and Invite you back?

  Yes

  No

  N/A

• How many napkins did you receive?

  Yes

  No

  N/A

• Rate the Personality of the Guest Service staff and overall experience.

Food & Quality (Order Jumbo Jack, small fries to check quality and freshness you may switch up and order tacos)

• Did the Guest Service Staff up sell you a combo meal?

  Yes

  No

  N/A

• When ordering a Jumbo Jack did they offer you cheese? When ordering Tacos did they offer you sour cream?

  Yes

  No

  N/A

• Rate the Quality and the Appearance of Tacos.

• Rate the Quality and Appearance of Jumbo Jack?

• Rate quality and freshness of the fries. (Where they hot, fresh and correct amount of salt)

• Was your order Accurate and was the Build correct?

  Yes

  No

  N/A

Cleanliness Observation

• Was the parking lot to free of trash?

  Yes

  No

  N/A

• Was the drive thru area clean and maintained?

  Yes

  No

  N/A

• Upon entering the dinning room, were the doors and windows clean?

  Yes

  No

  N/A

• Where all tables and floors clean in dinning area?

  Yes

  No

  N/A

• Was drink station cleaned and stocked?

  Yes

  No

  N/A

• From front counter, is the guest view of the BOH clean and organized?

  Yes

  No

  N/A

Food Safety

• Is hand wash timer set and being signed off on Haccp?

  Yes

  No

  N/A

• Is utensil time set and do grill tools look like they have been changed and maintained?

  Yes

  No

  N/A

• Verify that PIC can demonstrate proper temperature taking according to Jack standards.

  Yes

  No

  N/A

• Grill Observation (observe the grill for 10 min to ensure proper cooking procedures are in place.

  Yes

  No

  N/A

Food Quality

• Are Build too's being properly used?

  Yes

  No

  N/A

• Are all timers set and properly staged for grill products?

  Yes

  No

  N/A

• Are all timers set and staged for fryer products?

  Yes

  No

  N/A

• Is oil quality to standard and are products coming out to the acceptable standard.

  Yes

  No

  N/A

Cash & Coupons Control (Pulling all tills in store that are being used)

• Is stand bank at correct amount including coin and all tills? If off please record the cash overage/shortage below.

  Yes

  No

  N/A

Drive Thru Till

• After counting down Drive Thru till was the variance on cash with in a $1.00 +/- based off close draw report? If not in compliance please record cash overage or shortage below.<br>Please document who's till you are counting?

  Yes

  No

  N/A

• Are all coupons and discounts accounted for? If not please record what coupons or discounts are missing based off the close draw report.

  Yes

  No

  N/A

Front Counter Till

• After counting down Front Counter till was the variance on cash with in a $1.00 +/- based off closed draw report. If not in compliance please record cash overage or shortage below.<br>Please document who's till you are counting.

  Yes

  No

  N/A

• Are all coupons and discounts accounted for? If not please record what coupons or discounts are missing based off the close draw report.

  Yes

  No

  N/A

Front Counter Till

• After counting down Front Counter till was the variance on cash with in a $1.00 +/- based off closed draw report. If not in compliance please record cash overage or shortage below.<br>Please document who's till you are counting.

  Yes

  No

  N/A

• Are all coupons and discounts accounted for? If not please record what coupons or discounts are missing based off the close draw report.

  Yes

  No

  N/A

Cash & Security Control

• Is Back door locked and secure?

  Yes

  No

  N/A

• Does PIC have keys in possession?<br>

  Yes

  No

  N/A

• Are all 20.00 and higher bills marked with counterfeit pins and dropped in drop boxes? Are all drop boxes locked?

  Yes

  No

  N/A

Uniform Standards

• Is PIC in proper uniform? (Correct shirt, scarf or tie, name tag and shirt tucked in?)

  Yes

  No

  N/A

• Are all crew members in correct uniform? (Correct shirts, name tags,black pants, shirt tucked in?)

  Yes

  No

  N/A

• Are employees to grooming standards? (Clean shaven, tattoos covered, piercings to standard?)

  Yes

  No

  N/A

Overview Comments of Visit

• Person In Charge Signature

  Sign

• Area Owner Signature

  Sign

Lighting Observation (Please be detailed on what lights are not working for easy reference)

• Are all Pole Lights working?

  Yes

  No

  N/A

• Are all menu boards & breakfast board lights working?

  Yes

  No

  N/A

• Are all enter and exit signs working?

  Yes

  No

  N/A

• Are all Jack Logo building and pole lights working?

  Yes

  No

  N/A

• Are all soffit lights working?

  Yes

  No

  N/A