Title Page
-
Club:
-
Conducted on
-
Prepared by
-
Location
First Impression
Staff
-
Smiling
-
Uniform standards
-
Name badge
-
Facing the entrance
-
Engaging
-
Standing
Reception Desk
-
What are your first impressions of the reception desk
-
Guest register is operational
Presentation area
-
Is it clean and free of flyers, paperwork? ONLY FF magazine
-
Reception is responsible for the prospect and ensures they feel comfortable until they are introduced to a salesperson
Overall Rating
-
First Impression
Feedback
Monthly Planning
4 Point Plan
-
Salesperson Goal Setting
-
Club Daily Strat
-
Staffing/Roster
-
Lead Generation Strategy
Overall Rating
-
Monthly Planning
Feedback
Call Centre
-
White Board Operational
-
Strat Board
-
Call Centre Clean and Tidy
-
Sales Scripts
-
Salesperson Pin Boards
Overall Rating
-
Call Centre
Feedback
Guest Journey
-
Digital Guest Pass Download
-
Phone Experience - Phone Conversation Assesment
-
Guest Experience - Selling Cycle Assesment
Feedback
Team Meet
Preparation
-
Notes made
-
Salesperson Report reviewed
-
Team meeting agenda used
-
Board Updated
Yesterday
-
Yesterdays Performance
-
Good/Bad and Why?
-
What was the lesson for the day?
-
Yesterday's Superstar
MTD
-
Joiners vs Budget %
-
(+/-)
-
Vs Strat
-
Joiners needed per day
Today
-
Today's Goal
-
Action Plan
-
Around the room
-
Todays Focuses
-
Recap
-
Close - Mom
Soft Skills
-
Meeting started on time
-
The tone of the meeting was achieved
-
Motivate, Inspire and Engage
-
CM/SM did not over talk
Overall Rating
-
Team Meet
Feedback
10 Min Meet
Preparation
-
Notes made
-
Salesperson Report reviewed
-
10 min meeting agenda used
-
Bps confirmed
-
Sales Success Diary Updated
Yesterday
-
Meet and Greet
-
Tone of meeting achieved
-
Activity vs Target
-
Focuses Achieved Yesterday
-
Yesterdays Leads Generated
-
Yesterday's Presentation
MTD
-
Joiners vs Goal
-
Goal % vs Month %
-
Joiners per day
Today
-
Today's Plan through ratios
-
GymSales: Who are they calling?
-
GymSales: Who are they presenting to?
-
GymSales: New Business Generation?
-
Todays Focuses
-
Motivation: Moment of magic
Soft Skills
-
Situational Leadership
-
80/20 rule
-
Focus on Salesperson personal goals
Overall Rating
-
10 Min Meet
Feedback
Appointment Drive
-
Whiteboard was used
-
MC’s prepared with Hotlist
-
Role play / warm up
-
Clear start / finish time
-
Individual & Team Goals clear
-
Walk Floor/Feedback
-
Fun factor (Noise/Energy & Pace being Injected)
Overall Rating
-
Appointment Drive
Feedback
Team Training
Preparation
-
Appropriate training topic
-
Notes prepared
-
SM/CM is proficient at scripts
Content
-
Reason for training explained
-
Clear objective
-
What's in it for the salesperson?
-
SM/CM demonstration (monkey see/monkey do)
-
70% Role Play
Soft Skills
-
Clear
-
Fun factor
-
Immediate feedback
Overall Rating
-
Team Training
Feedback
GymSales
-
Active Database x 2
-
Todays Calls
-
Overdue Calls
-
Overdue Appointments
-
Service Calls
-
Unassigned leads
-
Leads older then 3 months
-
Leads never contacted older the 3 days
-
Needs on proactive leads
Overall Rating
-
GymSales
Feedback
Club Action Plan
-
Focus 1)
-
Focus 2)
-
Focus 3)
-
Add signature