First Bus UK - Operations Self Evaluation V3

Title Page

Collisions and Safety Management

AUDITOR GUIDANCE: Check Tracerit for list of current low and very low performing drivers and then select 5 drivers and audit Tracerit records for evidence of follow up/corrective action.
Are all low and very low performing drivers being identified and coached/set targets for improvement?
Details:
Corrective Action Required:
AUDITOR GUIDANCE: Review minutes from the last 3 months depot monthly H+S meetings.
Are safety issues clearly documented and are actions for improvement closed out in a timely manner?
Details:
Corrective Action Required:

Quality Monitoring

AUDITOR GUIDANCE: Check RTA exceptions reports for the last 2 weeks have been printed daily and signed.
Are all reports filed and free from RTA breaches?
Details:
Corrective action required:
AUDITOR GUIDANCE: Obtain outstanding mandates report from Driver Licence checking database.
Are there any mandates outstanding for more than 14 days? If so is there evidence that mandates have been chased?
Details:
Corrective action required:
AUDITOR GUIDANCE: Check the Job Chat Tracker for your depot.
Do all drivers have a job chat scheduled or completed for the current year?
Details/Comments:
Corrective action required:

Staff Management

AUDITOR GUIDANCE: Obtain absence report from DAS/GUI system for last complete week and select 5 drivers with 1 or 2 days absence/sickness
Have Return to Work interviews been carried out with 5 days of return?
Details:
Corrective Action Required:
AUDITOR GUIDANCE: Obtain a record of drivers long term sick - i.e. absent for more than 28 days.
Is there evidence of review meetings, attendance notices (where appropriate) and OH referrals?
Details:
Corrective Action Required:
AUDITOR GUIDANCE: Obtain a copy of the current manpower plan for the depot.
Is the plan up to date? Is recruitment activity in line with any vacancy gap on the plan?
Details:
Corrective Action Required:

Defect and DQC Cards

AUDITOR GUIDANCE: Check at least 25 defect cards for correct completion by drivers. If any are incorrect or incomplete, ensure that this has been reported to operations for follow up.
Are all incorrect/incomplete cards followed up with drivers to prevent a re-occurrence?
Details:
Corrective Action Required:
AUDITOR GUIDANCE: Speak to 10 on duty drivers and request that they produce their DQC card for inspection.
Are all drivers carrying an in date DQC card?
Details:
Corrective Action Required:

Driver Costs Control

Service Delivery

AUDITOR GUIDANCE: View Lost mileage Power BI dashboard for the previous complete period. (Use the drill down menus to see the detailed lost mileage reasons)
Is the lost mileage within the OpCo target?
Details:
Corrective Actions Required:
AUDITOR GUIDANCE: View the depot league table in UTrack for the last period and identify the worst 10 drivers who have failed to leave the depot on time
Have all drivers been spoken to and set targets to improve?
Details:
Corrective Actions Required:
AUDITOR GUIDANCE: Review the OTP Action plan for the depot.
Are actions current and accurately reflect what is needed to improve the associated KPI?
Details:
Corrective Actions Required:

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