Collisions and Safety Management

  • AUDITOR GUIDANCE: Check Tracerit for list of current low and very low performing drivers and then select 5 drivers and audit Tracerit records for evidence of follow up/corrective action.

  • Are all low and very low performing drivers being identified and coached/set targets for improvement?

  • Details:

  • Corrective Action Required:

  • AUDITOR GUIDANCE: Review minutes from the last 3 months depot monthly H+S meetings.

  • Are safety issues clearly documented and are actions for improvement closed out in a timely manner?

  • Details:

  • Corrective Action Required:

Quality Monitoring

  • AUDITOR GUIDANCE: Check RTA exceptions reports for the last 2 weeks have been printed daily and signed.

  • Are all reports filed and free from RTA breaches?

  • Details:

  • Corrective action required:

  • AUDITOR GUIDANCE: Obtain outstanding mandates report from Driver Licence checking database.

  • Are there any mandates outstanding for more than 14 days? If so is there evidence that mandates have been chased?

  • Details:

  • Corrective action required:

  • AUDITOR GUIDANCE: Check the Job Chat Tracker for your depot.

  • Do all drivers have a job chat scheduled or completed for the current year?

  • Details/Comments:

  • Corrective action required:

Staff Management

  • AUDITOR GUIDANCE: Obtain absence report from DAS/GUI system for last complete week and select 5 drivers with 1 or 2 days absence/sickness

  • Have Return to Work interviews been carried out with 5 days of return?

  • Details:

  • Corrective Action Required:

  • AUDITOR GUIDANCE: Obtain a record of drivers long term sick - i.e. absent for more than 28 days.

  • Is there evidence of review meetings, attendance notices (where appropriate) and OH referrals?

  • Details:

  • Corrective Action Required:

  • AUDITOR GUIDANCE: Obtain a copy of the current manpower plan for the depot.

  • Is the plan up to date? Is recruitment activity in line with any vacancy gap on the plan?

  • Details:

  • Corrective Action Required:

Defect and DQC Cards

  • AUDITOR GUIDANCE: Check at least 25 defect cards for correct completion by drivers. If any are incorrect or incomplete, ensure that this has been reported to operations for follow up.

  • Are all incorrect/incomplete cards followed up with drivers to prevent a re-occurrence?

  • Details:

  • Corrective Action Required:

  • AUDITOR GUIDANCE: Speak to 10 on duty drivers and request that they produce their DQC card for inspection.

  • Are all drivers carrying an in date DQC card?

  • Details:

  • Corrective Action Required:

Driver Costs Control

  • AUDITOR GUIDANCE: Review current Web SUS report for the last complete week.

  • Are all cost categories in line with or better than budge/forecast?

  • Details:

  • Corrective Action Required:

Service Delivery

  • AUDITOR GUIDANCE: View Lost mileage Power BI dashboard for the previous complete period. (Use the drill down menus to see the detailed lost mileage reasons)

  • Is the lost mileage within the OpCo target?

  • Details:

  • Corrective Actions Required:

  • AUDITOR GUIDANCE: View the depot league table in UTrack for the last period and identify the worst 10 drivers who have failed to leave the depot on time

  • Have all drivers been spoken to and set targets to improve?

  • Details:

  • Corrective Actions Required:

  • AUDITOR GUIDANCE: Review the OTP Action plan for the depot.

  • Are actions current and accurately reflect what is needed to improve the associated KPI?

  • Details:

  • Corrective Actions Required:

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