Title Page

  • Site conducted

  • Conducted on

  • Prepared by:

  • Manager:

  • Location

Floor Certification

Food Quality

  • Ensures DayPart Optimization followed

  • Ensures all equipment is maintained at the appropriate temperature

  • Ensures Holding Times are used on all products throughout the kitchen and cooler

  • Ensures receipt, storage and tempering of Beef Patty procedures are strictly adhered to

  • Ensures Beef Patty cooking and Run Cooking procedures are strictly adhered to

  • Ensures Transfer Zone procedures are strictly adhered to

  • Ensures cooking procedures for all additional items are strictly adhered to

  • Ensures Bun Toasting quality meets Whataburger Standards

  • Ensures quality of MUT produce & items are of the highest quality

  • Ensures Hot Holding procedures & timers are used on all products throughout the kitchen

  • Ensures Fry Station procedures followed; providing the hottest, highest quality product to our guest

  • Ensures Ice Tea is properly labeled and urns are properly rotated and / or cleaned between uses

Sanitation

  • Sets the standard and holds their team accountable in the area of personal hygiene

  • Ensures proper double hand washing and sanitizing occur appropriately by every member of their team

  • Ensures that food is stored out of the Temperature Danger Zone (41°140°)

  • Manages & Prevents CrossContamination

  • Ensures 3Comparment Sink dishwashing method is followed

  • Ensures Sanitizer buckets are: strategically placed; at the correct concentration; and Towels / Sanitizer is clean

  • Ensures that all work areas are cleaned and sanitized prior to use

  • Prevents food contamination by keeping chemical and physical contaminates away from food

Guest Services: Cashier (Order Taking/GLOW)

  • Ensures cashiers GREET guests promptly with a friendly smile, making eye contact

  • Ensures cashiers LISTEN effectively during the ordertaking process and ring up orders accurately

  • Ensures appropriate suggestive selling (OFFER) occurs consistently

  • Ensures Family Members are inviting guests to return again (WAVE) & are clearing tables within 30 seconds

Guest Services: Cashier (Additional)

  • Ensures Whataburger's Points of Difference & Customer Service Agreement are executed (PRIDE, Care, Love)

  • Ensures cashiers deliver and explain the customer survey receipt appropriately

  • Ensures Family Members greet guests in friendly manner during order delivery & while flowing through the restaurant (Pride, Care, LOVE)

Guest Services: Manager

  • Models exceptional customer service, is available to the customer & handles complaints appropriately (LAST)

  • Visits with Dinein & Carryout guests throughout the shift following up on service

  • Ensures headsets are utilized appropriately, max usage in place per DPO

  • Ensures that the Check Back Tray accompanies all Dinein and Carryout meals

  • Ensures the lobby / front counter area is never left unattended

Cleanliness (10/15/30)

  • Ensures entryways, thresholds and all mats are clean and maintained throughout shift

  • Ensures tables and chairs are clean, set up neatly and maintained throughout shift

  • Ensures the drink counter is clean and organized; Ice is not piling up

  • Ensures the front counter is clean, free of clutter & the correct POP is in place

  • Ensures doors, frames, windows and sills are clean and maintained throughout the day

  • Ensures lobby trash cans are routinely checked

  • Ensures that restrooms are checked consistently and are being maintained throughout the shift (10 / 15 / 30)

  • Ensures that parking lot curbs and sidewalks are clean and swept (10 / 15 / 30)

  • Ensures the DT curb, trail, speaker, menu board, windows & service area are cleaned & maintained

Manager (Leadership)

  • Ensures the team understands and follows all Safety requirements

  • Ensures PreShift Planning is in completed

  • Fosters a sense of Teamwork within Family Members

  • Quality Food Safety Path used effectively

  • Provides effective Leadership & Communication

  • Models and reinforces Pride, Care & Love and the Family Value Proposition

Manager (Appearance & Impact)

  • Ensures all employees exhibit behavior which models an unconditional appreciation for guests (Pride, Care, LOVE)

  • Ensure the entire team is in complete uniform

  • Ensures that Management uniforms are clean and pressed (PRIDE, Care, Love)

  • Ensures that the dining room music system is on and at an appropriate volume

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.