Title Page
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Site conducted
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Conducted on
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Prepared by:
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Manager:
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Location
Floor Certification
Food Quality
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Ensures DayPart Optimization followed
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Ensures all equipment is maintained at the appropriate temperature
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Ensures Holding Times are used on all products throughout the kitchen and cooler
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Ensures receipt, storage and tempering of Beef Patty procedures are strictly adhered to
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Ensures Beef Patty cooking and Run Cooking procedures are strictly adhered to
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Ensures Transfer Zone procedures are strictly adhered to
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Ensures cooking procedures for all additional items are strictly adhered to
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Ensures Bun Toasting quality meets Whataburger Standards
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Ensures quality of MUT produce & items are of the highest quality
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Ensures Hot Holding procedures & timers are used on all products throughout the kitchen
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Ensures Fry Station procedures followed; providing the hottest, highest quality product to our guest
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Ensures Ice Tea is properly labeled and urns are properly rotated and / or cleaned between uses
Sanitation
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Sets the standard and holds their team accountable in the area of personal hygiene
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Ensures proper double hand washing and sanitizing occur appropriately by every member of their team
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Ensures that food is stored out of the Temperature Danger Zone (41°140°)
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Manages & Prevents CrossContamination
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Ensures 3Comparment Sink dishwashing method is followed
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Ensures Sanitizer buckets are: strategically placed; at the correct concentration; and Towels / Sanitizer is clean
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Ensures that all work areas are cleaned and sanitized prior to use
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Prevents food contamination by keeping chemical and physical contaminates away from food
Guest Services: Cashier (Order Taking/GLOW)
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Ensures cashiers GREET guests promptly with a friendly smile, making eye contact
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Ensures cashiers LISTEN effectively during the ordertaking process and ring up orders accurately
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Ensures appropriate suggestive selling (OFFER) occurs consistently
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Ensures Family Members are inviting guests to return again (WAVE) & are clearing tables within 30 seconds
Guest Services: Cashier (Additional)
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Ensures Whataburger's Points of Difference & Customer Service Agreement are executed (PRIDE, Care, Love)
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Ensures cashiers deliver and explain the customer survey receipt appropriately
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Ensures Family Members greet guests in friendly manner during order delivery & while flowing through the restaurant (Pride, Care, LOVE)
Guest Services: Manager
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Models exceptional customer service, is available to the customer & handles complaints appropriately (LAST)
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Visits with Dinein & Carryout guests throughout the shift following up on service
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Ensures headsets are utilized appropriately, max usage in place per DPO
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Ensures that the Check Back Tray accompanies all Dinein and Carryout meals
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Ensures the lobby / front counter area is never left unattended
Cleanliness (10/15/30)
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Ensures entryways, thresholds and all mats are clean and maintained throughout shift
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Ensures tables and chairs are clean, set up neatly and maintained throughout shift
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Ensures the drink counter is clean and organized; Ice is not piling up
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Ensures the front counter is clean, free of clutter & the correct POP is in place
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Ensures doors, frames, windows and sills are clean and maintained throughout the day
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Ensures lobby trash cans are routinely checked
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Ensures that restrooms are checked consistently and are being maintained throughout the shift (10 / 15 / 30)
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Ensures that parking lot curbs and sidewalks are clean and swept (10 / 15 / 30)
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Ensures the DT curb, trail, speaker, menu board, windows & service area are cleaned & maintained
Manager (Leadership)
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Ensures the team understands and follows all Safety requirements
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Ensures PreShift Planning is in completed
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Fosters a sense of Teamwork within Family Members
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Quality Food Safety Path used effectively
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Provides effective Leadership & Communication
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Models and reinforces Pride, Care & Love and the Family Value Proposition
Manager (Appearance & Impact)
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Ensures all employees exhibit behavior which models an unconditional appreciation for guests (Pride, Care, LOVE)
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Ensure the entire team is in complete uniform
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Ensures that Management uniforms are clean and pressed (PRIDE, Care, Love)
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Ensures that the dining room music system is on and at an appropriate volume