Title Page
-
Conducted on
-
Prepared by
-
Location
-
Name of employee audited
-
The guest is called for their treatment in a discreet and personalized manner. The therapist proactively approaches the guest
-
Therapist introduces themselves by name and offers a gracious gesture in greeting
-
Therapist is highly articulate and avoids slang and excessive use of phrase-fragments
-
Therapist is exceptionally polite and courteous
-
If the guest is wearing jewelry into the treatment room, they are asked to remove it. Staff presents a specific vessel to hold small items and reminds the guest of their belongings at end of treatment
-
When appropriate, therapist describes the treatment before beginning
-
Before beginning, therapist inquires about any medical concerns or allergies
-
The guest's general wellness and goals are discussed
-
Therapist executes the treatment with complete regard for information offered by the guest
-
Therapist exhibits a genuine sense of concern for the guest's comfort and safety
-
When advised of any sort of guest discomfort or concern with the treatment, therapist sincerely apologizes and takes reasonable, corrective action
-
Therapist demonstrates complete respect for guest privacy
-
Therapist stays in the room throughout the treatment, except at the outset and conclusion
-
Therapist performs the treatment as expected, using consistent techniques
-
Therapist demonstrates an exceptional level of expertise in all aspects of the treatment
-
Therapist comports themselves in a way that allows for a completely relaxing and restful treatment
-
Therapist does not initiate excessive conversation or make unprofessional comments
-
Therapist can accurately and knowledgeably answer reasonable guest questions without offering "medical" advice
-
Any information offered by therapist is relevant and appropriately shared
-
After treatment is executed, the products and application produce the promised effects as reasonably applicable
-
Therapist is aware of other treatments the guest has booked during the same spa visit to ensure a sense of continuity
-
The guest's name is used naturally as a signal of recognition
-
Therapist closes interactions with polite, appropriate remarks
-
The guest is escorted to and from the treatment room
-
Treatment begins and ends on schedule, within five minutes of expected or booked time
-
Therapist automatically offers/provides a beverage; it is served at an appropriate time
-
Therapists encountered are extremely well-groomed
-
Treatment room is immaculate in appearance
-
The treatment table setup is extremely comfortable and luxurious
-
Treatment table linens and pillows are of exceptional quality
-
All furnishings, equipment and implements are immaculate, hygienic and neatly organized/arranged
-
At all times during the treatment, ambiance is relaxed, quiet, private and comfortable
-
Therapist can control environmental comfort factors such as temperature and music inside the treatment room
-
The interior design style of the treatment room is high quality and in keeping with the design style of the spa's public spaces
-
Products used during a scrub or wrap are high quality