Forbes 2023: Bar/Lounge

• Site conducted

• Conducted on

  Date

• Prepared by

• Location
  Address

Bar/Lounge: Facility

• Service stations, bar counter and back bar area are always neatly maintained and eye appealing

  Yes

  No

  N/A

Bar/Lounge: Service

• Staff is highly articulate and avoids slang and excessive use of phrase-fragments

  Yes

  No

  N/A

• Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction

  Yes

  No

  N/A

• Staff readily smiles and maintains an engaging expression

  Yes

  No

  N/A

• Staff makes eye contact and keeps focus on the guest

  Yes

  No

  N/A

• Staff exhibits a genuine sense of interest and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful

  Yes

  No

  N/A

• It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided or offered them

  Yes

  No

  N/A

• Server can helpfully discuss details of beverages and bar offerings and provide appropriate recommendations, if asked

  Yes

  No

  N/A

• Staff performs the requirements of their department knowledgeably and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance

  Yes

  No

  N/A

• Staff consistently and respectfully personalizes interactions, addressing the guest in accordance with their preference, if known

  Yes

  No

  N/A

• Staff closes interactions with polite, appropriate remarks

  Yes

  No

  N/A

• All staff encountered are wearing clean and well-fitted uniforms

  Yes

  No

  N/A

• Staff’s appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene

  Yes

  No

  N/A

• Staff maintains alert posture and behaves professionally in view of the guest

  Yes

  No

  N/A

• Staff is discreet and unintrusive throughout the experience, while remaining attentive

  Yes

  No

  N/A

• Staff does not decline any request without offering appropriate alternatives

  Yes

  No

  N/A

• Once the guest is seated, they are greeted within one minute

  Yes

  No

  N/A

• First drinks are served within five minutes of ordering at a table, or four minutes of ordering at the bar counter, unless otherwise advised by server

  Yes

  No

  N/A

• Follow-up rounds are discreetly offered within one minute of glass being empty

  Yes

  No

  N/A

• All items ordered are served accurately and server does not have to ask who ordered what

  Yes

  No

  N/A

• Wine by the glass service includes demonstration of the label and pouring at the table

  Yes

  No

  N/A

• Wine by the glass service includes an offer of a tasting sample

  Yes

  No

  N/A

• Mixed drinks/cocktails are dynamically interesting and/or photogenic

  Yes

  No

  N/A

• Beverages will be served in high quality glassware completely appropriate to the drink

  Yes

  No

  N/A

• Beverages are served at appropriate temperatures

  Yes

  No

  N/A

• Beverage pours/portions are appropriate

  Yes

  No

  N/A

• Mixed drinks and cocktails are correctly prepared and well-balanced

  Yes

  No

  N/A

• Staff attentively maintains tabletop/bar counter area

  Yes

  No

  N/A

• Beverage menu and check presenter are in pristine condition, free of any damage. Beverage menu is grammatically correct

  Yes

  No

  N/A

• Beverage menu includes an exceptional and interesting variety of top-quality liquors and beers. Wines by the glass are also listed

  Yes

  No

  N/A

• At least three well-chosen and diverse red wines, three white wines and one Champagne/sparkling wine are available by the glass

  Yes

  No

  N/A

• Menu includes an exceptional specialty offering

  Yes

  No

  N/A

• If provided, beverage menu features at least two high quality non-alcoholic beverage options`

  Yes

  No

  N/A

• At least one fresh snack is offered with the drinks

  Yes

  No

  N/A

• If snacks are served, napkins are provided

  Yes

  No

  N/A

• If provided, napkins are made of linen or cotton

  Yes

  No

  N/A

• Serviceware is in excellent condition and completely clean and hygienic in appearance

  Yes

  No

  N/A

• The guest's seating area is clean and in excellent condition

  Yes

  No

  N/A

• The bar/lounge exhibits a well-organized and professional appearance; tables are uniformly set

  Yes

  No

  N/A

• Vacated spaces are cleared within three minutes at the bar counter or within five minutes at a table

  Yes

  No

  N/A

• The lounge environment is very comfortable, including appropriate temperature, and the air is fresh

  Yes

  No

  N/A

• The seating arrangement is completely comfortable and adequately distanced from service traffic and other guests

  Yes

  No

  N/A

• Music and/or entertainment are provided in a style appropriate to the bar/lounge setting; volume and sound quality are comfortable

  Yes

  No

  N/A

• The bill is conveniently and discreetly presented and collected

  Yes

  No

  N/A

• The bill is accurate

  Yes

  No

  N/A

Bar/Lounge: Culinary

• If provided, snacks are of extremely high quality and distinctive in presentation

  Yes

  No

  N/A