Franchise Compliance Review

• Franchise Compliance Review for:

• Location
  Address

• Prepared by

1. Previous Visit

• 1.1 Have the outcomes from the last visit been reviewed?

  Yes

  No

  N/A

• 1.2 Are there any outstanding actions?

  Yes

  No

  N/A

• Actions pending since last review:

• Additional Comments

2. Exterior Signage

• 2.1 Are all building signs compliant and in good condition? (logos, shards, bubbles, Dulux signs)

  Yes

  No

  N/A

• 2.2 Are all window signs compliant and in good condition? (logos, shards, bubbles, Dulux signs)

  Yes

  No

  N/A

• 2.3 Are all other exterior signs compliant and in good condition? (monoliths, A-frames, car park signs, bali/door/roof flags)

  Yes

  No

  N/A

• 2.4 Are all vehicle signs compliant and in good condition? (cars, utes, vans)

  Yes

  No

  N/A

• 2.5 Are there any off-brand (old or non-compliant) signs visible on the store exterior ? (signs not in the Signage Manual)

  Compliant

  Non-Compliant

• Actions

• Additional Comments

3. Store Exterior

• 3.1 Is the street front clean and presentable? (grass mowed, weeds removed, plants cared for, pavement clean, etc)

  Yes

  No

  N/A

• 3.2 Is the car park / loading dock clean and presentable? (free of rubbish, weeds, etc)

  Yes

  No

  N/A

• 3.3 Are exterior walls / awnings / fixtures / fittings clean and in good repair?

  Yes

  No

  N/A

• 3.4 Are all windows and doors clean and in good repair?

  Yes

  No

  N/A

• 3.5 Are all entry and exit points clear of obstruction or debris?

  Yes

  No

  N/A

• 3.6 Do all stock and displays look tidy through the shop front windows?

  Yes

  No

  N/A

• Actions

• Additional comments

4. Store Interior

• 4.1 Does the Business actively attend DuluxGroup Academy Courses

  Yes

  No

  N/A

• 4.2 Are all COUNTERS charcoal in colour, have stainless steel tops, are in good repair?

  Yes

  No

  N/A

• 4.3 Are all COUNTERS uncluttered and include COUNTER MAT and PAINT CLUB point of sale items?

  Yes

  No

  N/A

• 4.4 Are all PELMETS painted Grid, have correct pelmet signage and in good repair?

  Yes

  No

  N/A

• 4.5 Are there INSPIRATIONS frosted decals on glass doors and windows? (as per the Merchandising Manual)

  Yes

  No

  N/A

• 4.6 Are all SHELVES clean, dust free and no sharp edges?

  Yes

  No

  N/A

• 4.7 Are all OTHER AREAS clean, tidy and in good repair? (counters, tinting areas, benches)

  Yes

  No

  N/A

• 4.8 Are all FLOORS clean / polished, carpets vacuumed and in good repair?

  Yes

  No

  N/A

• 4.9 Is the TINT area clean, uncluttered, and in good repair? (tint machines, shakers, benches and floor in this area)

  Yes

  No

  N/A

• 4.10 Are all AISLES unobstructed and clear of excess and general stock?

  Yes

  No

  N/A

• 4.11 Are the front window DISPLAYS or front displays reflecting projects or current promotions?

  Yes

  No

  N/A

• 4.12 Is STOCK fronted up?

  Yes

  No

  N/A

• 4.13 Does the overall store appearance look light, fresh and inviting?

  Yes

  No

  N/A

• 4.14 Is there a clear path to the counter and around the counter (for staff) ?

  Yes

  No

  N/A

• Amenities

• 4.15 Are rest rooms cleaned regularly with ample toilet paper, soap, paper or clean hand towels provided?

  Yes

  No

  N/A

• 4.16 Is the kitchen / staff / lunch room clean and tidy with no food left out or out of date in the fridge?

  Yes

  No

  N/A

• 4.17 Is the Trade 'coffee area' clean and tidy and fully stocked?

  Yes

  No

  N/A

• Actions:

• Additional Comments

5. Store Interior POS

• 5.1 Do all products have PRICES on them? (shelf stripping prices, barcodes, floor stacks, powerwall, etc)

  Yes

  No

  N/A

• 5.2 Are the correct PRICE TICKETS being used (from the Merchandise Manual) in all instances, including for Specials?

  Yes

  No

  N/A

• 5.3 Are the prices shown correct for each facing and size?

  Yes

  No

  N/A

• 5.4 Do the POS RECEIPTS show the correct business name, staff name, etc?

  Yes

  No

  N/A

• 5.5 Is all promotional POS current (no out of date promo POS)?

  Yes

  No

  N/A

• 5.6 If a national retail promotion is on, is there a single high impact display?

  Yes

  No

  N/A

• 5.6.1 If YES, is this display located near the entrance to the store in a highly visible, high traffic area?

  Yes

  No

  N/A

• 5.7 Does the store have a BERGER Display Stand?

  Yes

  No

  N/A

• 5.7.1 If YES, is the poster / screen displaying a current Berger offer or brand message?

  Yes

  No

  N/A

• 5.8 Are the displays on the floor products that require the volume compared to sales?

  Yes

  No

  N/A

• 5.9 Is all PAINT CLUB and ICC point of sale displayed on and above the counter? (A1 poster, counter mat, A4 counter card, DL flyers)

  Yes

  No

  N/A

• 5.10 Please take photos of price ticketing / retail promo / Berger display or other examples of good merchandising

  Media

• 5.11 Is there a current promotion for TRADE?

  Yes

  No

  N/A

• 5.11.1 Is there a specific promotional display set up for the current Trade Promotion?

  Yes

  No

  N/A

• 5.12 Is there a current promotion for RETAIL?

  Yes

  No

  N/A

• 5.12.1 Is there a specific promotional display set up for the current Retail Promotion?

  Yes

  No

  N/A

• Actions

• Additional Comments

6. Merchandising

• 6.1 Are all colour chip units, colour cards etc in good repair, full of chips, clean & Tidy?

  Yes

  No

  N/A

• 6.2 Are the correct HANGING KITS being used on all posters?

  Yes

  No

  N/A

• 6.3 Does the store have a correctly branded DOOR MAT and no incorrectly branded door mats?

  Yes

  No

  N/A

• 6.4 Is the store using Inspirations Paint CAN STICKERS (on both cans and sample pots) from the Merchandising Manual?

  Yes

  No

  N/A

• 6.5 Does the store's AUTOMATIC TINT MACHINE print out LABELS with the correct Inspirations logo on it?

  Yes

  No

  N/A

• 6.6 Does the store's AUTOMATIC TINT MACHINE print out LABELS with the TINT FORMULA on it?

  Yes

  No

  N/A

• 6.7 Are all the COLOUR CHIP UNITS, COLOUR CARDS etc. in good repair, full of chips, clean (no finger prints) and tidy?

  Yes

  No

  N/A

• 6.8 Do all COLOUR CARDS have COLLATERAL STICKERS on them with the stores details?

  Yes

  No

  N/A

• 6.9 Is the PROJECT TABLE clean, tidy and clutter free?

  Yes

  No

  N/A

• 6.10 Are all WALLPAPER BOOKS current and in good condition, neat and tidy?

  Yes

  No

  N/A

• 6.11 Is the general level of merchandising current, clean and in accordance with Franchise standards?

  Yes

  No

  N/A

• 6.12 Are all supplier displays clean and up to date / current?

  Yes

  No

  N/A

• Actions

• Additional Comments

7. Stock Control

• 7.1 does the store stock the FULL range of DULUX and BERGER PREMIUM products?

  Yes

  No

  N/A

• 7.2 Does the store stock the full range of BERGER DIMENSIONS Products?

  Yes

  No

  N/A

• 7.3 does the store stock the full range of MAVERICK Products?

  Yes

  No

  N/A

• 7.4 Does the store stock the full range of DULUX ACCESSORIES products?

  Yes

  No

  N/A

• 7.5 Does the store stock the core range of PARCHEM products?

  Yes

  No

  N/A

• 7.6 Does the business have enough stock to comfortably accommodate the needs of their trade and Retail business?

  Yes

  No

  N/A

• Actions:

• Additional Comments:

8. Marketing

• 8.1 Does the Business participate in all National Inspirations Paint RETAIL promotions?

  Yes

  No

  N/A

• 8.2 Does the Business participate in all National Inspirations Paint TRADE promotions?

  Yes

  No

  N/A

• 8.3 Does the Business participate in all National DULUX Group RETAIL promotions?

  Yes

  No

  N/A

• 8.4 Does the Business participate in all National DULUX Group TRADE promotions?

  Yes

  No

  N/A

• 8.5 Does the Business participate in Regional Advertising?

  Yes

  No

  N/A

• 8.6 Does the Business undertake self funded Local Area Advertising?

  Yes

  No

  N/A

• 8.6.1 If YES, is this advertising created and approved by INSP marketing in every instance?

  Yes

  No

  N/A

• 8.7 Does the Business implement in-store Trade events - BBQ's, demonstrations, etc. ?

  Yes

  No

  N/A

• 8.8 Does the Business implement in-store Retail events - Project Night / Days, etc?

  Yes

  No

  N/A

• Actions

• Additional Comments

9. Sales and Retail Program

• 9.1 Are sales plans supplied by Inspirations National Office being actioned?

  Yes

  No

  N/A

• 9.2 Are advertising plans supplied by Inspirations National Office being actioned?

  Yes

  No

  N/A

• Paint Club

• 9.3 Does the Store actively participate in the Paint Club program? (above 40% of retail transactions are paint club)

  Yes

  No

  N/A

• 9.4 Can all staff effectively "sell" the paint club program? (Store signs up more than 50x new Paint Club customers per month)

  Yes

  No

  N/A

• Colour Consultancy

• 9.5 Can all staff effectively "sell" the Inspirations Colour Consultancy program?

  Yes

  No

  N/A

• 9.6 Does the store actively promote the Inspirations Colour Consultancy program?

  Yes

  No

  N/A

• 9.7 Does the store have the Inspirations Colour Consultancy in-store as a tool to help with the business?

  Yes

  No

  N/A

• Customer Service

• 9.8 Does the Store understand what is needed to improve Customer Service and overall business practices to improve their business?

  Yes

  No

  N/A

• 9.9 Is Customer Service observed in store what we would expect, and of a high standard? (Do they use the baseball method for retail customers).

  Yes

  No

  N/A

• 9.10 Is there a good news customer service story or positive experience observed while in store?

  Yes

  No

  N/A

• Actions

• Additional Comments

10. EPOS Trade Sales

• 10.1 Has the Franchisee Member / owner and all staff been informed that the processing of RETAIL sales on the DULUX EPOS is in breach of the DTA Agreement and will jeopardise their Dulux Agency status?

  Yes

  No

  N/A

• 10.2 Is there a visual reminder on the EPOS till to inform staff NOT to process retail sales?

  Yes

  No

  N/A

• 10.3 Is the Franchisee Member / owner and all staff aware of the Credit Override procedure and is there a sticker on the EPOS till to inform staff of the Credit Override procedure?

  Yes

  No

  N/A

• Actions

• Additional Comments

11. Tinting and Mixing Area

• 11.1 Is all equipment functioning correctly and in good order? (clean and tidy)

  Yes

  No

  N/A

• 11.2 No excess stock obstructing access to area

  Safe

  At Risk

  N/A

• 11.3 Good mixing and tinting workflow in place

  Yes

  No

  N/A

• 11.4 Personal protective equipment being used appropriately (safety shoes, apron, gloves, glasses)

  Yes

  No

  N/A

• 11.5 Have all staff been trained appropriately in the usage of plant and equipment?

  Yes

  No

  N/A

• Actions:

• Additional comments:

12. People

• 12.1 Are new staff being trained through in-store Inductions?

  Yes

  No

  N/A

• 12.2 Is there a copy of all required licences for each staff member available in store (forklift, drivers)

  Yes

  No

  N/A

• 12.3 Are all HR Notices current and up to date?

  Yes

  No

  N/A

• 12.4 Are staff's general appearance groomed and well presented (clean shaven, hair neat and tidy, no visible body art)

  Yes

  No

  N/A

• 12.5 Have staff removed any jewellery or piercings that could become caught in machinery or be deemed unsafe?

  Yes

  No

  N/A

• 12.6 Are all staff in correct uniform as per the staff clothing manual?

  Yes

  No

  N/A

• 12.7 Are all staff wearing an INSP name badge (from the Merchandising manual) or have their name embroidered on their top?

  Yes

  No

  N/A

• Actions:

• Additional comments

13. Training

• 13.1 Does the Business actively attend DuluxGroup Academy Courses?

  Yes

  No

  N/A

• 13.2 Have all staff attended the basic DuluxGroup courses to an acceptable level? (Dulux, Selley's, Woodcare)

  Yes

  No

  N/A

• 13.3 Has other training been requested by staff or the store manager?

  Yes

  No

  N/A

• 13.4 Has other training been completed in store or by staff at this store?

  Yes

  No

  N/A

• 13.4 Is there a training opportunity observed in store? Please comment below

  Yes

  No

  N/A

• Actions:

• Additional comments

14. Workplace Health & Safety

• 14.1 Has the Store 'WH&S Self-Assessment' been completed?

  Yes

  No

  N/A

• 14.2 Is a site monthly housekeeping report completed, and signed by the store manager?

  Yes

  No

  N/A

• 14.3 Have any hazards been found in store during the visit?

  Safe

  At Risk

  N/A

• 14.4 Has unsafe behaviour by staff been observed during the visit?

  Safe

  At Risk

  N/A

• 14.5 Is the Store safety noticeboard in place with all notices current?

  Yes

  No

  N/A

• 14.6 Have all staff received a WH&S Induction?

  Yes

  No

  N/A

• 14.6.1 Have all staff been trained in correct manual handling procedures?

  Yes

  No

  N/A

• 14.7 Are all staff trained in the safe operational procedures for the equipment they use?

  Yes

  No

  N/A

• 14.7 Is there a current trained First Aider on site?

  Yes

  No

  N/A

• 14.8 Are all staff wearing Hi-Vis vests when in driveways or loading area during deliveries / around vehicles?

  Yes

  No

  N/A

• 14.9 Are all staff wearing personal protective equipment as required? (covered shoes/aprons/gloves/glasses etc)

  Yes

  No

  N/A

• 14.8 Are Forklift drivers wearing a hi-vis vest while using the equipment/plant?

  Yes

  No

  N/A

• 14.11 Is the Forklift in good working order and safe to use?

  Yes

  No

  N/A

• 14.12 Has the vehicle inspection checklist been completed?

  Yes

  No

  N/A

• 14.13 Is the vehicle clean and in good working condition?

  Yes

  No

  N/A

• 14.14 Is the spill kit easily accessible and fully stocked?

  Yes

  No

  N/A

• 14.15 Are all fire extinguishers tested and tagged?

  Yes

  No

  N/A

• 14.16 Are all electrical devices/appliances tested and tagged?

  Yes

  No

  N/A

• 14.17 Are all 'hire' equipment serviced after each use, and tested and tagged?

  Yes

  No

  N/A

• Actions

• Additional Comments:

Summary

• Franchisee Member comments

• Franchisee Member Signature:

  Sign

• Franchise Business Manager comments

• Franchise Business Manager Signature:

  Sign