Franchise Compliance Review

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Exterior

• Are all windows and doors clean and in good repair?

  Yes

  No

  N/A

• Are all Exterior walls / Awnings clean and in good repair?

  Yes

  No

  N/A

• Are all Entry's, Exits, Gardens and car park free of debris and obstructions?

  Yes

  No

  N/A

• Does the business comply with the current Inspirations livery standards?

  Yes

  No

  N/A

• Are all signs / flags etc current and in good condition?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Actions:

• Additional Comments

Interior

• Are all lights including exit lights operational, adequate and in good repair?

  Yes

  No

  N/A

• Are all shelving areas clean, dust free and no sharp edges?

  Yes

  No

  N/A

• Are all operational areas - Sales Counters, Tinting Benches clean, tidy and in good repair?

  Yes

  No

  N/A

• Are all floors clean / Polished, Carpets Vacuumed and in good repair?

  Yes

  No

  N/A

• Are Tinting & Mixing Machines clean and in good repair?

  Yes

  No

  N/A

• Are all isles clear of excess and general stock?

  Yes

  No

  N/A

• Actions:

• Additional Comments

Training

• DuluxGroup

• Does the Business actively attend DuluxGroup Academy Courses

  Yes

  No

  N/A

• Have ALL Staff attended the basic DuluxGroup courses to an acceptable level (Dulux, Selleys, Woodcare)

  Yes

  No

  N/A

• Inspirations Driven - REAL

• Are all the said staff who are actively enrolled in the REAL training courses on track with the Modules and are submitting assignments

  Yes

  No

  N/A

• Does the Business have an acceptable level of Staff attend the REAL training courses

  Yes

  No

  N/A

• Does the Business participate in the REAL Training Program

  Yes

  No

  N/A

• Actions:

• Additional Comments

Merchandising

• Are all colour chip units, colour cards etc in good repair, full of chips, clean & Tidy?

  Yes

  No

  N/A

• Is the Project Table & Library clean, tidy and clutter free?

  Yes

  No

  N/A

• Are all Wallpaper Books current and in good condition, neat & tidy?

  Yes

  No

  N/A

• Is the general level of merchandising current, clean and in accordance with franchise standards?

  Yes

  No

  N/A

• Current Promotion - TRADE<br>Is there a specific promotional display setup for the current Trade Promotion

  Yes

  No

  N/A

• Current Promotion - RETAIL<br>Is there a specific promotional display setup for the current Retail Promotion

  Yes

  No

  N/A

• Actions:

• Additional Comments

Marketing

• Does the Business participate in all National Inspirations Paint Retail Promotions

  Yes

  No

  N/A

• Does the Business participate in all National Inspirations Paint Trade Promotions

  Yes

  No

  N/A

• Does the Business participate in all National Dulux Group Retail Promotions

  Yes

  No

  N/A

• Does the Business participate in all National Dulux Group Trade Promotions

  Yes

  No

  N/A

• Does the Business participate in Regional Area Marketing Activity

  Yes

  No

  N/A

• Does the Business implement in-store Trade events - BBS's, etc

  Yes

  No

  N/A

• Does the Business implement in-store Retail events - Project Night / Days, BBQ's etc

  Yes

  No

  N/A

• Actions:

• Additional Comments:

WPH&S - Work Place Health & Safety

• Conduct Risk Assessment Survey

  Yes

  No

  N/A

• Exterior access & egress clear & uncluttered

  Yes

  No

  N/A

Retail Program's

• PAINT CLUB

• PAINT CLUB: Does the store actively participate in the Paint Club program?

  Yes

  No

  N/A

• PAINT CLUB: Can all staff effectively "Sell" the paint club program?

  Yes

  No

  N/A

• PAINT CLUB: Does the business have numerous "Paint Club" POS around the store - Counter mats, Posters, DL Brochures?

  Yes

  No

  N/A

• COLOUR CONSULTANCY

• COLOUR CONSULTANCY: Can all staff effectively "Sell" the ICC program?

  Yes

  No

  N/A

• COLOUR CONSULTANCY: Does the store actively promote the ICC program?

  Yes

  No

  N/A

• COLOUR CONSULTANCY: Does the store have the ICC in-store as a tool to help with the business

  Yes

  No

  N/A

• COLOUR CONSULTANCY: Does the business have numerous "ICC" POS around the store - Counter mats, Posters, DL Brochures?

  Yes

  No

  N/A

• Mystery Shopper Rogram

• Has the Business been presented with the findings from the Mystery Shopper Program

  Yes

  No

  N/A

• Does the Business understand what is needed to improve the Customer Service & overall business practices to improve their business

  Yes

  No

  N/A

• Actions:

• Additional Comments

Stock Control

• Does the store stock the FULL range of Dulux & Berger Premium Products

  Yes

  No

  N/A

• Does the Store stock the Full Range of Berger Dimensions Products

  Yes

  No

  N/A

• Does the store stock the FULL range of Dulux & Berger Premium Products

  Yes

  No

  N/A

• Does the Business have enough stock to comfortably accommodate the needs of the Trade & Retail Business

  Yes

  No

  N/A

• Actions:

• Additional Comments

Summary

• Summary:

• Franchisee Comments

• Signed off:

  Sign

• Franchise Business Managers Comments

• Signed off

  Sign