Mark Smaldon

Front End 1-2-1

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Title Page

Conducted on
Prepared by
Location

IDQ Measures

Main Bank
Basket
Self Service
SAYS
Last 3 Weeks Have Been Green

Metrics

Throughput >465
Idle Time <29%
Tender Time <29%
Number of Failed Hrs Over Last 6 Weeks
SAYS >5%
SAYS Usage > 10.7%
SAYS Voids
Self Service Voids
Department Key Entries <£10
Safe & Legal Book Completed Accurately

Service

Customer Recommends
Helpful & Friendly

Mark Smaldon

Front End 1-2-1

Use this Template

Print as PDF

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