Front end score card - 3243

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

PFS

• Functional - Manned tills

  Yes

  No

  N/A

• Emotional - Helpful & friendly

  Yes

  No

  N/A

• Standards - Clean Pump

  Yes

  No

  N/A

• Standards - POS & Labels

  Yes

  No

  N/A

• Standards - Clean & tidy Kiosk

  Yes

  No

  N/A

• Standards - Dressed for Service

  Yes

  No

  N/A

Trolleys & Carpark

• Functional- Trolleys & Baskets available

  Yes

  No

  N/A

• Functional- Colleague present

  Yes

  No

  N/A

• Emotional - Helpful & friendly

  Yes

  No

  N/A

• Emotional - Customer engagement

  Yes

  No

  N/A

• Emotional - Happy/Smiling

  Yes

  No

  N/A

• Standards - Litter in trolleys and bays

  Yes

  No

  N/A

• Standards - Recycling area clean and tidy

  Yes

  No

  N/A

• Standards - Dressed for service

  Yes

  No

  N/A

Security

• Functional - Guard present

  Yes

  No

  N/A

• Emotional- Helpful, friendly, approachable greeting

  Yes

  No

  N/A

• Standards- Clean & tidy lectern

  Yes

  No

  N/A

• Standards- Dressed for service

  Yes

  No

  N/A

CSD

• Functional - Manned

  Yes

  No

  N/A

• Emotional - Helpful & friendly

  Yes

  No

  N/A

• Emotional - Concierge/greeting

  Yes

  No

  N/A

• Standards - Dressed for Service

  Yes

  No

  N/A

• Standards - Clean & tidy Desk

  Yes

  No

  N/A

Customer Fertilities

• Standards - Available Clean, working scooters & wheel chair.

  Yes

  No

  N/A

• Standards - Customer toilets clean and tidy.

  Yes

  No

  N/A

SAYS & Self Serve

• Functional - Colleague Present

  Yes

  No

  N/A

• Functional - Bags for help tokens

  Yes

  No

  N/A

• Emotional - Helpful & friendly

  Yes

  No

  N/A

• Emotional - Greeting/Warm Welcome

  Yes

  No

  N/A

• Emotional - Customer Engagement

  Yes

  No

  N/A

• Standards - Clean & tidy

  Yes

  No

  N/A

• Standards - Dressed for service

  Yes

  No

  N/A

Main Bank Checkouts

• Functional - Customer receiving IDQ

  Yes

  No

  N/A

• Functional - Clubard

  Yes

  No

  N/A

• Functional - Bags for help token

  Yes

  No

  N/A

• Emotional - Greeting/Warm Welcome

  Yes

  No

  N/A

• Emotional - Helpful & friendly

  Yes

  No

  N/A

• Emotional - Natural Conversations

  Yes

  No

  N/A

• Standards - Dressed for service

  Yes

  No

  N/A

• Standards - Desk clean and tidy

  Yes

  No

  N/A

• Standards - Back of checkouts clear

  Yes

  No

  N/A