FRONT OFFICE CHECKLIST (DR)

• Site conducted

• Conducted on

  Date

• Prepared by

• Location
  Address

• Clock in and review the day’s reservations and arrivals

  Yes

  No

  N/A

• Ensure all equipment (computers, telephones, printers, etc.) is functioning properly

  Yes

  No

  N/A

• Check for VIP arrivals, special requests, and group bookings for the day

  Yes

  No

  N/A

• Verify float cash and petty cash balance

  Yes

  No

  N/A

Guest Check-In & Reception Duties

• Ensure welcome drinks are ready for arriving guests.

  Yes

  No

  N/A

• Greet and check in guests efficiently, verifying identification and reservation details.

  Yes

  No

  N/A

• Update guest registration forms with accurate information.

  Yes

  No

  N/A

• Assign rooms and issue key cards

  Yes

  No

  N/A

• Brief guests about resort facilities, activities, and meal timings

  Yes

  No

  N/A

• Handle any early check-ins, ensuring prior room readiness

  Yes

  No

  N/A

Coordination & Communication

• Update the housekeeping team on room statuses (occupied, vacant, or urgent)

  Yes

  No

  N/A

• Coordinate with the F&B team for any special breakfast or lunch arrangements

  Yes

  No

  N/A

• Confirm group check-ins and prepare welcome kits if required

  Yes

  No

  N/A

Administrative Tasks

• Review and respond to emails related to bookings or queries

  Yes

  No

  N/A

• Record any guest preferences or special requirements in the PMS (Property Management System)

  Yes

  No

  N/A

• Verify the occupancy report for accuracy

  Yes

  No

  N/A

Pre-Shift Preparations

• Receive and review handover from the morning shift

  Yes

  No

  N/A

• Check for pending check-ins and VIP arrivals for the evening

  Yes

  No

  N/A

Guest Check-Out Duties

• Process guest check-outs, verifying payments and settlements

  Yes

  No

  N/A

• Collect and record feedback from departing guests

  Yes

  No

  N/A

• Update the housekeeping team on room turnovers

  Yes

  No

  N/A

Guest Services

• Handle guest room changes, upgrades, or extensions

  Yes

  No

  N/A

• Assist guests with travel or activity bookings

  Yes

  No

  N/A

Daily General Responsibilities

• Maintain a clean and organized reception area

  Yes

  No

  N/A

• Ensure brochure racks, signage, and display boards are neat and updated

  Yes

  No

  N/A

• Keep track of lost and found items and log them in the register

  Yes

  No

  N/A

• Monitor lobby traffic and offer assistance proactively

  Yes

  No

  N/A

• Handle guest inquiries, complaints, or requests promptly

  Yes

  No

  N/A

• During all shifts check everyone should be on proper grooming

  Yes

  No

  N/A

Night Audit Tasks

• Run and complete the night audit process

  Yes

  No

  N/A

• Check and verify daily revenue reports and settlements

  Yes

  No

  N/A

• Prepare shift reports and update handover notes

  Yes

  No

  N/A

End-of-Day Reporting

• Ensure a proper handover to the next shift with clear communication of unresolved tasks

  Yes

  No

  N/A

• Log any incidents or maintenance issues in the register for follow-up

  Yes

  No

  N/A

• Signature

  Sign