Title Page
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Conducted on
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Prepared by
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Site
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Location
MOD CHECK LIST - DISCOVER RESORT
SECURITY OFFICE
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Was the Employee Gate manned?
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Visitor Entries Happening
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Vehicle Count Book Maintained
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Does security at employee entrance/exit conduct bag searches?
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Were the security agents taking rounds of Public areas and guest floors?
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CCTV Monitored
FRONT OFFICE
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Was the FO team member present for the arrivals/departures?
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Guests are courteously handled or not?
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Do all staff have proper uniforms and name tags?
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Was the front desk clean & tidy?
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Was the Admin office clean & tidy?
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Check the lighting in the lobby and report deficiencies to Engineering
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Were the glass windows clean in the lobby area?
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Were the sofa & chair's upholstery clean in the lobby area?
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Were the lobby toilets clean, well stocked, and all lights working?
PUBLIC AREAS
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Were all PA toilets clean, well stocked, and all lights working?
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Were all public areas had garbage bins placed?
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Were all the garbage bins clean?
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Were all the planter areas cleaned properly?
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Were all buildings wings were properly manned with building monitors?
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Was the Pool area cleaned?
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Was the kid's play area clean and organized?
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Was the guest pathway cleaned and organized?
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Is the staff wearing proper uniforms, name tags, and well-groomed as per standards in the public area?
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Was the stage area cleaned and organized?
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Check excess lighting in area which are actually not required.
FOOD AND BEVERAGE
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Was the hostess found at the restaurant entrance?
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Was there any Senior F&B person available to supervise the restaurant?
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Was the restaurant clean?
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Were all the tables setup?
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Were side stations clean?
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Was the background music on and at the right level?
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Were all lights working properly and the dimmers set at correct levels?
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Was the cooling in the restaurant adequate?
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How many tables were occupied?
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Talk to two guests selected at random. Ask them questions about their stay and experience in the restaurant.
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Was the strength of stewards/ captains sufficient to cater to the need of the restaurant?
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Were the Banquet halls organized and clean?
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Was there any function happening in the banquets?
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Was there any issue with the Banquet operations during the event?
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Does the room service order taker handle guest inquiries professionally?
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How many orders were in process at the time of checking and from what time?
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Do they monitor (Order Control Sheet) the time lag between the placement of the order and execution thereof?
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Was any order denied due to non-availability of material?
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Were all items on the buffet well presented and fresh? If any?
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Do all F&B staff have proper uniforms and name tags?
KITCHEN
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Was the kitchen clean and tidy?
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Were sinks and drainage in the dishwash area clean?
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Are all the equipments working?
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Do all Kitchen staff have proper uniforms and name tags?
GUEST ROOMS / FLOORS
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Were guest room corridors clean?
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Were corridors free of any room service trays?
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Were all floor pantries clean and in good order?
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Were all the walls in guest corridors clean?
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Were all fire extinguishers in place and in good condition and were expiry dates checked?
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Was the game zone area clean and monitored by staff?
ENGINEERING
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Was the engineering area clean?
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Was the boiler room area clean and tidy?
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Was the genset room neat and tidy?
LINEN ROOM
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Is the area neat and clean?
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Are all the equipments functional?
OPERATIONS' STORES
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Was the store neat and clean?
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Are the expiry items dispossed off regularly? Do they maintain any record?
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Was there any shortage of items?
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Was the stacking /storage of items done properly?
RECEIVING AND GARBAGE ROOM
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Was receiving area clean?
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Was the weighing scale working properly?
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Was the area clean, garbage dumped in the designated area?
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Is the garbage checked before its disposal?
EMPLOYEE FACILITIES
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Was the cafeteria neat and clean?
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Was the food at cafetaria as per menu, good presentation and at correct temperature?
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Were male and female locker rooms neat and clean?
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Toilets and showers in locker room were in good working condition?
ACCIDENT / INCIDENTS REPORTED :
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OTHER COMMENTS & OBSERVATIONS
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