Discover Resorts - Karjat Manager on Duty (MOD REPORT)

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Sheet1

• Discover Resorts Karjat Manager on Duty (MOD REPORT)

  Sign

• Manager on Duty:

• Date

  Date

• Time

  Date

• Arrivals Pax

• Departure Pax

• In-house Pax

• Occupancy %

• Out Of Order Rooms

FRONT OFFICE & LOBBY AREA

Check list

• Front Desk Staffs Present at counter

  Yes

  No

  N/A

• Front Desk Supervisor and Staff with name

  Yes

  No

  N/A

• Front Desk Area is organized and Neat

  Yes

  No

  N/A

• Staff Groomed well with name badge

  Yes

  No

  N/A

• Uniform nicely pressed, clean and neat

  Yes

  No

  N/A

• Guest Checkin / Checkout without delay

  Yes

  No

  N/A

• Telephone answered in 3 Rings

  Yes

  No

  N/A

• Lobby Clean and Neat

  Yes

  No

  N/A

• Back Office area Clean and Neat

  Yes

  No

  N/A

• Security present at the Main Door

  Yes

  No

  N/A

AUDIT ON ROOMS

• Room Number B Building :

• Room Cleaned as per standard

  Yes

  No

  N/A

• TV and other Equipments working

  Yes

  No

  N/A

• Taps and Flush working fine

  Yes

  No

  N/A

• Telephone operating

  Yes

  No

  N/A

• Guest Aminities placed

  Yes

  No

  N/A

• Bathroom supplies placed

  Yes

  No

  N/A

• Promotion & Contact flyers placed

  Yes

  No

  N/A

• Room Number C Building :

• Room Cleaned as per standard

  Yes

  No

  N/A

• TV and other Equipments working

  Yes

  No

  N/A

• Taps and Flush working fine

  Yes

  No

  N/A

• Telephone operating

  Yes

  No

  N/A

• Guest Aminities placed

  Yes

  No

  N/A

• Bathroom supplies placed

  Yes

  No

  N/A

• Promotion & Contact flyers placed

  Yes

  No

  N/A

• Room Number E Building :

• Room Cleaned as per standard

  Yes

  No

  N/A

• TV and other Equipments working

  Yes

  No

  N/A

• Taps and Flush working fine

  Yes

  No

  N/A

• Telephone operating

  Yes

  No

  N/A

• Guest Aminities placed

  Yes

  No

  N/A

• Bathroom supplies placed

  Yes

  No

  N/A

• Promotion & Contact flyers placed

  Yes

  No

  N/A

• Room Number F Building :

• Room Cleaned as per standard

  Yes

  No

  N/A

• TV and other Equipments working

  Yes

  No

  N/A

• Taps and Flush working fine

  Yes

  No

  N/A

• Telephone operating

  Yes

  No

  N/A

• Guest Aminities placed

  Yes

  No

  N/A

• Bathroom supplies placed

  Yes

  No

  N/A

• Promotion & Contact flyers placed

  Yes

  No

  N/A

• Room Number G Building :

• Room Cleaned as per standard

  Yes

  No

  N/A

• TV and other Equipments working

  Yes

  No

  N/A

• Taps and Flush working fine

  Yes

  No

  N/A

• Telephone operating

  Yes

  No

  N/A

• Guest Aminities placed

  Yes

  No

  N/A

• Bathroom supplies placed

  Yes

  No

  N/A

• Promotion & Contact flyers placed

  Yes

  No

  N/A

• Room Number H Building :

• Room Cleaned as per standard

  Yes

  No

  N/A

• TV and other Equipments working

  Yes

  No

  N/A

• Taps and Flush working fine

  Yes

  No

  N/A

• Telephone operating

  Yes

  No

  N/A

• Guest Aminities placed

  Yes

  No

  N/A

• Bathroom supplies placed

  Yes

  No

  N/A

• Promotion & Contact flyers placed

  Yes

  No

  N/A

FOOD AND BEVERAGE

Check list

• Was the Hostess / Captain found at the restaurant entrance?

  Yes

  No

  N/A

• Was the restaurant clean?

  Yes

  No

  N/A

• Were all the tables setup?

  Yes

  No

  N/A

• Was the background music on and at the right level?

  Yes

  No

  N/A

• How many tables were occupied?

• Talk to two guests selected at random. Ask them questions about their stay and experience in the restaurant

• Were the Banquet halls organized and clean?

  Yes

  No

  N/A

• Does the room service order taker handle guest inquiries professionally?

  Yes

  No

  N/A

• Do they monitor (Order Control Sheet) the time lag between the placement of the order and execution thereof?

  Yes

  No

  N/A

• Were all items on the buffet well presented and fresh? If any?

  Yes

  No

  N/A

• Are all the equipments in the kitchen working?

  Yes

  No

  N/A

• Was the kitchen clean and tidy?

  Yes

  No

  N/A

Public Area and Other

Check list

• All Emergency Exits are clear and well lit

  Yes

  No

  N/A

• All Storage doors locked

  Yes

  No

  N/A

• Guest Corridors are clear of Food Trays

  Yes

  No

  N/A

• All Guest corridors are neat and clean

  Yes

  No

  N/A

• All Banquet Rooms locked in not in use

  Yes

  No

  N/A

• All Non Operating Restaurants and locked

  Yes

  No

  N/A

• Staff Present at Houseekping Desk

  Yes

  No

  N/A

• Staff Present at Room Service Desk

  Yes

  No

  N/A

• Staff Present at Coffee Shop

  Yes

  No

  N/A

• Staff Restroom Neat and Clean

  Yes

  No

  N/A

• Staff Caffeteria Neat and Clean

  Yes

  No

  N/A

• Security present at Staff Entrance

  Yes

  No

  N/A

• Swimming pool clean with enough water

  Yes

  No

  N/A

• Were all fire extinguishers in place and in good condition and were expiry dates checked?

  Yes

  No

  N/A

• Any Lights not working on guest Corridore

  Yes

  No

  N/A

• Any Incidents or Major Guest Compaints

  Yes

  No

  N/A