Full Apartment Group Venue Audit

• Venue

• Conducted on

  Date

• Prepared by

• Duty Manager

• Fundamental Fail (regardless of a 90% score)

• Fundamental Fail HQ

• Urgent issues

• Positive and Improvements

• Further Comments

• Further Comments

• Further Comments

• Duty Manager / GM made aware of issues

• 0.1 - Are hand helds effectively utilised

  Yes

  No

  H/O

  N/A

• 0.2 - Any delayed requests made by the venue to HQ

  Yes

  No

  H/O

  N/A

• 0.3 - Do venue managers feel supported by HQ

  Yes

  No

  H/O

  N/A

• 0.4 - Are there message pads next to all telephone stations

  Yes

  No

  H/O

  N/A

• 0.5 - Are drinks orders taken within 3 minutes of the customer being seated

  Yes

  No

  H/O

  N/A

• 0.6 - Are all front and rear exits locked that should be locked to prevent theft

  Yes

  No

  H/O

  N/A

• 0.7 - Were all customers spoke to happy with their experience

  Yes

  No

  H/O

  N/A

• 0.8 - Newton Hall only - Are all customers spoke to/acknowledged by staff within a 2 metre radius

  Yes

  No

  H/O

  N/A

• 1.1 - Did the venue look and feel 5 star as you approached it

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.2 - Were all outside areas immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.3 - Did the venue look and feel 5 star as you entered

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.4 - Was the lighting perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.5 - Was the temperature perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.6 - Was the sound perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.7 - Were all customers warmly greeted quickly upon entering

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.8 - Were the staff cheerful and polite

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.9 - Were the staff all impeccably presented

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.10 - Were the staffing levels perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.11 - Was there a manager with great presence on the floor

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.12 - Was all bar equipment fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.13 - Did the bar look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.14 - Were under counters and floor areas pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.15 - Were all bar customers served quickly

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.16 - Was there effective upselling from all servers observed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.17 - Was all glassware pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.18 - Did all drinks look fantastic

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.19 - Was all kitchen equipment fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.20 - Did the kitchen look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.21 - Were under counters and floor areas pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.22 - Were kitchen compliance records up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.23 - Was all crockery pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.24 - Did all food come out within 15 minutes

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.25 - Did all food look fantastic

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.26 - Did the food taste great

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.27 - Was there effective upselling from all servers observed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.28 - Were drinks ordered at the table brought out promptly

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.29 - Did the cellar look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.30 - Did the staff rooms and toilets look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.31 - Did the office look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.32 - Did the BOH look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.33 - Were the toilets immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.34 - Was the fire alarm on and working

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.35 - Were all fire exits unblocked

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.36 - AM/PM checklist up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.37 - Was the managers bad feedback file in good order and up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.38 - Was the functions enquiry file in good order and up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.39 - Order of service checklists in place and correctly used

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.40 - Was the telephone being answered promptly

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.41 - Current marketing materials prominently displayed on all tables

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.42 - All customers given comment cards

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.43 - All customers approached for data (pre 10pm Coll St)

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.44 - Current marketing materials prominently displayed on all tables

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.1 - Fire Alarm on and working

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.2 - Fire log book up to date including certificates

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.3 - Fire Exits unbolted and unblocked

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.4 - No candles or tea lights - (except behind Flo's Trop and VIP bar)

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.5 - All fire fighting equipment present and operational

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.6 - Fire marshalls appointed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.7 - Randomly chosen fire marshall aware of role

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.8 - Luminous wardens jackets in correct place

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.9 - Emergency lights all fully operational or reported if not

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.10 -All signage clear and lit

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.11 - All staff read and signed evacuation procedure

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.12 - All issues noted or resolved with dates and signatures

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.13 - Food safety file up to date and signed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.1 - Are GBP200 reward posters prominently displayed in back of house areas

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 3.2 - Are theft deterrence stickers in place on all tills

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.3 - Intruder alarm fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.4 - Are maximum bar staff actually serving at time of visit

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.5 - Tills on correct price level

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.6 - Staff selecting correct price where there is a choice

  Yes

  No

  H/O

  N/A

• 3.7 - Asked for student I.D. where appropriate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.8 - All tills fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.9 - Credit card machines fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.10- Correct number of staff for function

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.11 - Transaction check file up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.12- Line check file up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.13 - Only one person per bar/till doing discounts, voids etc

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.14 - Till dips being carried out to spec

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.15 - Recruitment files up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.16 - Tables approached for more drinks at least twice

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.17 - Tables handed dessert menu

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

3.18.0 - FOOD VENUES ONLY

• 3.18.1 - Do next 2 weeks Fri/Sat restaurant bookings enable maximum covers

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.18.2 - All customers informed of table service restaurant upstairs

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.18.3 - All bookings told to arrive 15 minuted before booking (Fri & Sat night only)

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.18.4 - Order of service sheets in place and in accurate use

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.18.5 - Amuse bouche in place

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.18.6 - Crudites being taken tables

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.18.7 - Tables offered mineral water

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.18.8 - Tables offered tea or coffee

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4.1 - Function enquiry forms beside each phone point

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4.2 - Feedback forms in proper use

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4.3 - Staff aware of forms and procedures

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4.4 - All required details being filled in

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4.5 - Functions file up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4.6 - Call backs to all enquiries within 48 hours

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4.7 - Requested info sent to potential bookings within 48 hours

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4.8 - Staff cross selling to other venues when own venue is full

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 5.1 - Correctly lit

  Yes

  No

  H/O

  N/A

• 5.2 - Signage and windows clean

  Yes

  No

  H/O

  N/A

• 5.3 - Posters relevant

  Yes

  No

  H/O

  N/A

• 5.4 - Posters correctly hung

  Yes

  No

  H/O

  N/A

• 5.5 - Entrance clean and tidy (esp. cigarettes ends)

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6.1 - Is bar breakdown from previous night immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6.2 - Are the cleaners handovers being performed correctly with all issues addressed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6.3 - Lighting spots on ALL tables/features

  Yes

  No

  H/O

  N/A

• 6.4 - No light bulbs needing to be replaced

  Yes

  No

  H/O

  N/A

• 6.5 - Cleaners lights off

  Yes

  No

  H/O

  N/A

• 6.6 - Is correct DDJ playlist on

  Yes

  No

  H/O

  N/A

• 6.7 - Music on in ALL areas

  Yes

  No

  H/O

  N/A

• 6.8 - Are ALL aircon units on (except AYLI Mezz, PDR, Terrace bar if not in use, ice machines, Frang if not in use)

  Yes

  No

  H/O

  N/A

• 6.9 - Are temp settings on big unit correct (state range and current temp)

  Yes

  No

  H/O

  N/A

• 6.10 - Are settings on smaller units correct

  Yes

  No

  H/O

  N/A

• 6.11 - Are ALL systems on auto

  Yes

  No

  H/O

  N/A

• 6.12 - Venue clean and tidy

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6.13 - Customer areas cleared of glasses, plates etc in acceptable time

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6.14 - Furniture correctly laid out

  Yes

  No

  H/O

  N/A

• 6.15 - Floor gum free

  Yes

  No

  H/O

  N/A

• 6.16 - Tables clear (other than fresh drinks/food)

  Yes

  No

  H/O

  N/A

• 6.17 - Menus clean

  Yes

  No

  H/O

  N/A

• 6.18 - Correct menus

  Yes

  No

  H/O

  N/A

• 6.19 - Every child given a kids pack n.b. 3 age groups. Clipboard & pot of lots of pencils & crayons. (Food Venues)

  Yes

  No

  H/O

  N/A

• 6.20 - Is kids corner adequately stocked with toys and kids packs? (Food venues)

  Yes

  No

  H/O

  N/A

• 6.21 - Is kids play area safe, clean and tidy?

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6.22 - Terrace clean and tidy

  Yes

  No

  H/O

  N/A

• 6.23 - Toilets fully stocked

  Yes

  No

  H/O

  N/A

• 7.1 - Is the venue staffed as per the rota

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 7.2 - Sufficient usage of radios

  Yes

  No

  H/O

  N/A

• 7.3 - Effective communication

  Yes

  No

  H/O

  N/A

• 7.4 - Did manager know numbers or have to check a rota

  Yes

  No

  H/O

  N/A

• 7.5 - Excess staff sent home as soon as possible

  Yes

  No

  H/O

  N/A

• 7.6 - Are managers working in areas as per rota

  Yes

  No

  H/O

  N/A

• 7.7 - All staff correctly and smartly dresssed and no gum (including bar backs)

  Yes

  No

  H/O

  N/A

• 7.8 - Staff ready to start shift on time

  Yes

  No

  H/O

  N/A

• 8.1 - Bar staff acknowledging and greeting customers

  Yes

  No

  H/O

  N/A

• 8.2 - Have all function areas been opened to the public at the right time

  Yes

  No

  H/O

  N/A

• 9.1 - Sufficient glassware

  Yes

  No

  H/O

  N/A

• 9.2 - Clean glassware

  Yes

  No

  H/O

  N/A

• 9.3 - Branded glassware in correct use

  Yes

  No

  H/O

  N/A

• 9.4 - Stations fully stocked

  Yes

  No

  H/O

  N/A

• 9.5 - Fridges adequately stocked

  Yes

  No

  H/O

  N/A

9.6.0 - Round 1

• 9.6.1 - Acknowledging customers

  Yes

  No

  H/O

  N/A

• 9.6.2 - Service friendly

  Yes

  No

  H/O

  N/A

• 9.6.3 - Offering menus

  Yes

  No

  H/O

  N/A

• 9.6.4 - Service efficient

  Yes

  No

  H/O

  N/A

• 9.6.5 - Correct glassware

  Yes

  No

  H/O

  N/A

• 9.6.6 - Use of receipt and tip tray

  Yes

  No

  H/O

  N/A

• 9.6.7 - Is member of bar staff keeping wastage to a minimum

  Yes

  No

  H/O

  N/A

9.7.0 - Round 2

• 9.7.1 - Acknowledging customers

  Yes

  No

  H/O

  N/A

• 9.7.2 - Service friendly

  Yes

  No

  H/O

  N/A

• 9.7.3 - Offering menus

  Yes

  No

  H/O

  N/A

• 9.7.4 - Service efficient

  Yes

  No

  H/O

  N/A

• 9.7.5 - Correct glassware

  Yes

  No

  H/O

  N/A

• 9.7.6 - Use of receipt and tip tray

  Yes

  No

  H/O

  N/A

• 9.7.7 - Is member of bar staff keeping wastage to a minimum

  Yes

  No

  H/O

  N/A

9.8.0 - Bar

• 9.8.1 - Clean glass

  Yes

  No

  H/O

  N/A

• 9.8.2 - Bev Nap

  Yes

  No

  H/O

  N/A

• 9.8.3 - Glass full of ice

  Yes

  No

  H/O

  N/A

• 9.8.4 - Correct glass

  Yes

  No

  H/O

  N/A

• 9.8.5 - Straws to spec

  Yes

  No

  H/O

  N/A

• 9.8.6 - Fresh fruit

  Yes

  No

  H/O

  N/A

• 9.8.7 - Garnish to spec

  Yes

  No

  H/O

  N/A

• 9.8.8 - Taste to spec

  Yes

  No

  H/O

  N/A

• 9.8.9 - Head on beer

  Yes

  No

  H/O

  N/A

• 9.8.10 - Wine correctly served

  Yes

  No

  H/O

  N/A

• 9.8.11 - Ice bucket correctly presented with liner plate and napkin

  Yes

  No

  H/O

  N/A

9.9.0 - Food

• 9.9.1 - Table correctly set

  Yes

  No

  H/O

  N/A

• 9.9.3 - Order choice correctly taken

  Yes

  No

  H/O

  N/A

• 9.9.3 - Correct food

  Yes

  No

  H/O

  N/A

• 9.9.4 - Correct portion

  Yes

  No

  H/O

  N/A

• 9.9.5 - Hot plate

  Yes

  No

  H/O

  N/A

• 9.9.6 - Correctly cutlery for option chosen

  Yes

  No

  H/O

  N/A

• 9.9.7 - Hot food

  Yes

  No

  H/O

  N/A

• 9.9.8 - As described on menu

  Yes

  No

  H/O

  N/A

• 9.9.9 - Presentation to spec

  Yes

  No

  H/O

  N/A

• 9.9.10 - Sufficient sides

  Yes

  No

  H/O

  N/A

• 9.9.11 - Condiments without asking

  Yes

  No

  H/O

  N/A

• 9.9.12 - Table correctly cleared

  Yes

  No

  H/O

  N/A

• 9.9.13 - Table offered liquers (food venues)

  Yes

  No

  H/O

  N/A

• 9.9.14 - Correct bill

  Yes

  No

  H/O

  N/A

• 9.9.15 - Bills double checked

  Yes

  No

  H/O

  N/A

• 10.1 - Random question from evac procedure answered correctly by random staff member

  Yes

  No

  H/O

  N/A

• 10.2 - Fire Risk Assessment updated with new equip/ ops

  Yes

  No

  H/O

  N/A

• 12.1 - Main doors open

  Yes

  No

  H/O

  N/A

• 12.2 - Cellar doors locked

  Yes

  No

  H/O

  N/A

• 12.3 - Offices secure

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 12.4 - Office door not open when cash out of the safe

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 12.5 - All cash pick up personnel fully vetted for correct ID

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 12.6 - Cupboards/stores locked

  Yes

  No

  H/O

  N/A

• 12.7 - Cash machine locked and working

  Yes

  No

  H/O

  N/A

• 12.8 - Bar hatches down

  Yes

  No

  H/O

  N/A

• 12.9 - CCTV fully operational

  Yes

  No

  H/O

  N/A

• 13.1 - Worktops clean and tidy

  Yes

  No

  H/O

  N/A

• 13.2 - Floors clean and tidy

  Yes

  No

  H/O

  N/A

• 13.3 - Fridges clean and tidy

  Yes

  No

  H/O

  N/A

• 13.4 - All equipment operational

  Yes

  No

  H/O

  N/A

• 13.5 - Thermometers all in proper use

  Yes

  No

  H/O

  N/A

• 13.6 - KP areas spotless

  Yes

  No

  H/O

  N/A

• 13.7 - All food labelled and correctly stored

  Yes

  No

  H/O

  N/A

• 13.8 - All chefs in clean whites with clean hands

  Yes

  No

  H/O

  N/A

• 13.9 - All cloths clean and not in mixed use

  Yes

  No

  H/O

  N/A

• 13.10 - Soap and blue roll in place

  Yes

  No

  H/O

  N/A

• 13.11 - Running hot water

  Yes

  No

  H/O

  N/A

• 13.12 - Cleaning schedules up to date

  Yes

  No

  H/O

  N/A

• 13.13 - New recruits on training courses

  Yes

  No

  H/O

  N/A

• 13.14 - H&S kitchen instructions signed by all current staff

  Yes

  No

  H/O

  N/A

• 14.1 - Cellar temperature correct. Note actual temperature

  Yes

  No

  H/O

  N/A

• 14.2 - Cellar tidy

  Yes

  No

  H/O

  N/A

• 14.3 - Cellar stock correctly rotated

  Yes

  No

  H/O

  N/A

• 14.4 - Offices tidy

  Yes

  No

  H/O

  N/A

• 14.5 - Works fault book/ e-mails used and up to date

  Yes

  No

  H/O

  N/A

• 14.6 - No stock in office without receipt

  Yes

  No

  H/O

  N/A

• 14.7 - E-mail fully operational

  Yes

  No

  H/O

  N/A

• 14.8 - Computers all backed up within last week

  Yes

  No

  H/O

  N/A

• 14.9 - Fax/ scanner machine working

  Yes

  No

  H/O

  N/A

• 14.10 - Radios all fully operational

  Yes

  No

  H/O

  N/A

• 14.11 - Staffrooms and toilets clean and tidy

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 14.12 - Bins and bin store all clean

  Yes

  No

  H/O

  N/A

• 14.13 - Rubbish in correct bins

  Yes

  No

  H/O

  N/A

• 14.14 - Bins all correctly stored

  Yes

  No

  H/O

  N/A

• 14.15 - External entrances pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

15.1.0 For Today/Tonight

• 15.1.1 - Is manager aware of function

  Yes

  No

  H/O

  N/A

• 15.1.2 - Functions Ops sheets up to date, accurate and being followed

  Yes

  No

  H/O

  N/A

• 15.1.3 - Is kitchen aware of food requirements

  Yes

  No

  H/O

  N/A

• 15.1.4 - Is bar manager aware of drink requirements

  Yes

  No

  H/O

  N/A

• 15.1.5 - From the duty managers point of view, was the function procedure adhered to?

  Yes

  No

  H/O

  N/A

• 15.1.6 - Is the venue set up correctly for the function

  Yes

  No

  H/O

  N/A

• 15.1.7 - Is the venue immaculate and ready for guests

  Yes

  No

  H/O

  N/A

15.2.0 Functions admin

• 15.2.1 - Are function feedback calls being made for previous functions

  Yes

  No

  H/O

  N/A

• 15.2.2 - Is the functions at a glance sheet up to date

  Yes

  No

  H/O

  N/A

16.1.0 Venue Marketing Materials

• 16.1.1 - Are correct flyers on all tables

  Yes

  No

  H/O

  N/A

• 16.1.2 - Are all posters in frames

  Yes

  No

  H/O

  N/A

• 16.1.3 - Are posters relevant and in date

  Yes

  No

  H/O

  N/A

• 16.1.4 - Does the venue have any recruitment signs up where there are no relevant posters

  Yes

  No

  H/O

  N/A

16.2.0 Awareness of Campaigns

• 16.2.1 - Are staff aware of any current campaigns

  Yes

  No

  H/O

  N/A

• 16.2.2 - Are staff aware of requirements on the venue marketing report

  Yes

  No

  H/O

  N/A

• 16.2.3 - Do staff know how to ring the campaign requirements through the till

  Yes

  No

  H/O

  N/A

• 16.2.4 -Do staff know the terms and conditions of the campaign

  Yes

  No

  H/O

  N/A

• 16.2.5 - Do staff know when the current campaign ends

  Yes

  No

  H/O

  N/A