Title Page
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Venue
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Conducted on
Sign Off
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Prepared by
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Duty Manager
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Auditor's signature
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Duty Manager
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Urgent Fundamental Fails
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Urgent issues
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Positive
1.0 - VENUE FUNDAMENTALS
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1.1 - Did the venue look and feel 5 star as you approached it
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Urgent Issues
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1.2 - Were all outside areas immaculate
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Urgent Issues
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1.3 - Did the venue look and feel 5 star as you entered
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Urgent Issues
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1.4 - Was the lighting perfect
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Urgent Issues
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1.5 - Was the temperature perfect
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Urgent Issues
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1.6 - Was the sound perfect
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Urgent Issues
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1.7 - Were all customers warmly greeted quickly upon entering
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Urgent Issues
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1.8 - Were the staff cheerful and polite
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Urgent Issues
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1.9 - Were the staff all impeccably presented
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Urgent Issues
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1.10 - Were the staffing levels perfect
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Urgent Issues
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1.11 - Was there a manager with great presence on the floor
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Urgent Issues
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1.12 - Was all bar equipment fully functional
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Urgent Issues
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1.13 - Did the bar look clean, tidy and well organised
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Urgent Issues
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1.14 - Were under counters and floor areas pristine
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Urgent Issues
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1.15 - Were all bar customers served quickly
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Urgent Issues
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1.16 - Was there effective upselling from all servers observed
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Urgent Issues
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1.17 - Was all glassware pristine
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Urgent Issues
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1.18 - Did all drinks look fantastic
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Urgent Issues
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1.19 - Was all kitchen equipment fully functional
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Urgent Issues
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1.20 - Did the kitchen look clean, tidy and well organised
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Urgent Issues
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1.21 - Were under counters and floor areas pristine
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Urgent Issues
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1.22 - Were kitchen compliance records up to date
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Urgent Issues
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1.23 - Was all crockery pristine
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Urgent Issues
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1.24 - Did all food come out within 15 minutes
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Urgent Issues
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1.25 - Did all food look fantastic
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Urgent Issues
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1.26 - Did the food taste great
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Urgent Issues
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1.27 - Was there effective upselling from all servers observed
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Urgent Issues
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1.28 - Were drinks ordered at the table brought out promptly
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Urgent Issues
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1.29 - Did the cellar look clean, tidy and well organised
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Urgent Issues
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1.30 - Did the staff rooms and toilets look clean, tidy and well organised
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Urgent Issues
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1.31 - Did the office look clean, tidy and well organised
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Urgent Issues
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1.32 - Did the BOH look clean, tidy and well organised
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Urgent Issues
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1.33 - Were the toilets immaculate
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Urgent Issues
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1.34 - Was the fire alarm on and working
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Urgent Issues
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1.35 - Were all fire exits unblocked
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Urgent Issues
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1.36 - AM/PM checklist up to date
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Urgent Issues
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1.37 - Was the managers bad feedback file in good order and up to date
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Urgent Issues
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1.38 - Was the functions enquiry file in good order and up to date
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Urgent Issues
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1.39 - Order of service checklists in place and correctly used
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Urgent Issues
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1.40 - Was the telephone being answered promptly
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Urgent Issues
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1.41 - Current marketing materials prominently displayed on all tables
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Urgent Issues
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1.42 - All customers given comment cards
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Urgent Issues
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1.43 - All customers approached for data (pre 10pm Coll St)
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Urgent Issues
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1.44 - Current marketing materials prominently displayed on all tables
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Urgent Issues
2.0 - FIRE & E.H.O.
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2.1 - Fire Alarm on and working
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Urgent Issues
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2.2 - Fire log book up to date including certificates
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Urgent Issues
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2.3 - Fire Exits unbolted and unblocked
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Urgent Issues
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2.4 - No candles or tea lights - (except behind Flo's Trop and VIP bar)
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Urgent Issues
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2.5 - All fire fighting equipment present and operational
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Urgent Issues
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2.6 - Fire marshalls appointed
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Urgent Issues
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2.7 - Randomly chosen fire marshall aware of role
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Urgent Issues
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2.8 - Luminous wardens jackets in correct place
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Urgent Issues
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2.9 - Emergency lights all fully operational or reported if not
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Urgent Issues
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2.10 -All signage clear and lit
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Urgent Issues
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2.11 - All staff read and signed evacuation procedure
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Urgent Issues
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2.12 - All issues noted or resolved with dates and signatures
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Urgent Issues
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2.13 - Food safety file up to date and signed
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Urgent Issues
3.0 - INCOME GENERATION/ SECURITY
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3.1 - Are GBP200 reward posters prominently displayed in back of house areas
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Urgent Issues
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3.2 - Are theft deterrence stickers in place on all tills
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Urgent Issues
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3.3 - Intruder alarm fully functional
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Urgent Issues
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3.4 - Are maximum bar staff actually serving at time of visit
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Urgent Issues
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3.5 - Tills on correct price level
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Urgent Issues
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3.6 - Staff selecting correct price where there is a choice
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Urgent Issues
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3.7 - Asked for student I.D. where appropriate
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Urgent Issues
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3.8 - All tills fully functional
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Urgent Issues
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3.9 - Credit card machines fully functional
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Urgent Issues
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3.10- Correct number of staff for function
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Urgent Issues
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3.11 - Transaction check file up to date
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Urgent Issues
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3.12- Line check file up to date
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Urgent Issues
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3.13 - Only one person per bar/till doing discounts, voids etc
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Urgent Issues
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3.14 - Till dips being carried out to spec
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Urgent Issues
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3.15 - Recruitment files up to date
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Urgent Issues
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3.16 - Tables approached for more drinks at least twice
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Urgent Issues
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3.17 - Tables handed dessert menu
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Urgent Issues
3.18.0 - FOOD VENUES ONLY
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3.18.1 - Do next 2 weeks Fri/Sat restaurant bookings enable maximum covers
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Urgent Issues
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3.18.2 - All customers informed of table service restaurant upstairs
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Urgent Issues
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3.18.3 - All bookings told to arrive 15 minuted before booking (Fri & Sat night only)
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Urgent Issues
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3.18.4 - Order of service sheets in place and in accurate use
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Urgent Issues
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3.18.5 - Amuse bouche in place
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Urgent Issues
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3.18.6 - Crudites being taken tables
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Urgent Issues
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3.18.7 - Tables offered mineral water
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Urgent Issues
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3.18.8 - Tables offered tea or coffee
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Urgent Issues
4.0 - FUNCTIONS & FEEDBACK
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4.1 - Function enquiry forms beside each phone point
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Urgent Issues
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4.2 - Feedback forms in proper use
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Urgent Issues
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4.3 - Staff aware of forms and procedures
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Urgent Issues
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4.4 - All required details being filled in
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Urgent Issues
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4.5 - Functions file up to date
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Urgent Issues
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4.6 - Call backs to all enquiries within 48 hours
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Urgent Issues
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4.7 - Requested info sent to potential bookings within 48 hours
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Urgent Issues
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4.8 - Staff cross selling to other venues when own venue is full
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Urgent Issues
5.0 - EXTERNAL
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5.1 - Correctly lit
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5.2 - Signage and windows clean
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5.3 - Posters relevant
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5.4 - Posters correctly hung
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5.5 - Entrance clean and tidy (esp. cigarettes ends)
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Urgent Issues
6.0 - INTERNAL
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6.1 - Is bar breakdown from previous night immaculate
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Urgent Issues
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6.2 - Are the cleaners handovers being performed correctly with all issues addressed
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Urgent Issues
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6.3 - Lighting spots on ALL tables/features
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6.4 - No light bulbs needing to be replaced
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6.5 - Cleaners lights off
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6.6 - Is correct DDJ playlist on
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6.7 - Music on in ALL areas
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6.8 - Are ALL aircon units on (except AYLI Mezz, PDR, Terrace bar if not in use, ice machines, Frang if not in use)
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6.9 - Are temp settings on big unit correct (state range and current temp)
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6.10 - Are settings on smaller units correct
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6.11 - Are ALL systems on auto
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6.12 - Venue clean and tidy
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Urgent Issues
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6.13 - Customer areas cleared of glasses, plates etc in acceptable time
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Urgent Issues
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6.14 - Furniture correctly laid out
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6.15 - Floor gum free
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6.16 - Tables clear (other than fresh drinks/food)
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6.17 - Menus clean
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6.18 - Correct menus
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6.19 - Every child given a kids pack n.b. 3 age groups. Clipboard & pot of lots of pencils & crayons. (Food Venues)
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6.20 - Is kids corner adequately stocked with toys and kids packs? (Food venues)
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6.21 - Is kids play area safe, clean and tidy?
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Urgent Issues
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6.22 - Terrace clean and tidy
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6.23 - Toilets fully stocked
7.0 - PERSONNEL
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7.1 - Is the venue staffed as per the rota
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Urgent Issues
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7.2 - Sufficient usage of radios
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7.3 - Effective communication
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7.4 - Did manager know numbers or have to check a rota
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7.5 - Excess staff sent home as soon as possible
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7.6 - Are managers working in areas as per rota
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7.7 - All staff correctly and smartly dresssed and no gum (including bar backs)
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7.8 - Staff ready to start shift on time
8.0 - CUSTOMER SERVICE
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8.1 - Bar staff acknowledging and greeting customers
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8.2 - Have all function areas been opened to the public at the right time
9.0 - PRODUCT
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9.1 - Sufficient glassware
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9.2 - Clean glassware
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9.3 - Branded glassware in correct use
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9.4 - Stations fully stocked
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9.5 - Fridges adequately stocked
9.6.0 - Round 1
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9.6.1 - Acknowledging customers
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9.6.2 - Service friendly
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9.6.3 - Offering menus
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9.6.4 - Service efficient
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9.6.5 - Correct glassware
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9.6.6 - Use of receipt and tip tray
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9.6.7 - Is member of bar staff keeping wastage to a minimum
9.7.0 - Round 2
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9.7.1 - Acknowledging customers
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9.7.2 - Service friendly
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9.7.3 - Offering menus
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9.7.4 - Service efficient
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9.7.5 - Correct glassware
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9.7.6 - Use of receipt and tip tray
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9.7.7 - Is member of bar staff keeping wastage to a minimum
9.8.0 - Bar
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9.8.1 - Clean glass
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9.8.2 - Bev Nap
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9.8.3 - Glass full of ice
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9.8.4 - Correct glass
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9.8.5 - Straws to spec
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9.8.6 - Fresh fruit
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9.8.7 - Garnish to spec
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9.8.8 - Taste to spec
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9.8.9 - Head on beer
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9.8.10 - Wine correctly served
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9.8.11 - Ice bucket correctly presented with liner plate and napkin
9.9.0 - Food
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9.9.1 - Table correctly set
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9.9.3 - Order choice correctly taken
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9.9.3 - Correct food
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9.9.4 - Correct portion
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9.9.5 - Hot plate
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9.9.6 - Correctly cutlery for option chosen
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9.9.7 - Hot food
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9.9.8 - As described on menu
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9.9.9 - Presentation to spec
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9.9.10 - Sufficient sides
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9.9.11 - Condiments without asking
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9.9.12 - Table correctly cleared
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9.9.13 - Table offered liquers (food venues)
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9.9.14 - Correct bill
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9.9.15 - Bills double checked
10.0 FIRE 2
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10.1 - Random question from evac procedure answered correctly by random staff member
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10.2 - Fire Risk Assessment updated with new equip/ ops
11.0 - HEALTH & SAFETY
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11.1 - All accidents reported correctly
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11.2 - All Risk Assessments up to date and signed
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11.3 - First aid kits full and operational
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11.4 - At least one first aid trained staff member on premise
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11.5 - Rigorous cellar hatch protection in place at deliveries
12.0 - SECURITY
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12.1 - Main doors open
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12.2 - Cellar doors locked
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12.3 - Offices secure
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Urgent Issues
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12.4 - Office door not open when cash out of the safe
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Urgent Issues
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12.5 - All cash pick up personnel fully vetted for correct ID
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Urgent Issues
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12.6 - Cupboards/stores locked
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12.7 - Cash machine locked and working
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12.8 - Bar hatches down
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12.9 - CCTV fully operational
13.0 - KITCHENS
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13.1 - Worktops clean and tidy
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13.2 - Floors clean and tidy
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13.3 - Fridges clean and tidy
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13.4 - All equipment operational
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13.5 - Thermometers all in proper use
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13.6 - KP areas spotless
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13.7 - All food labelled and correctly stored
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13.8 - All chefs in clean whites with clean hands
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13.9 - All cloths clean and not in mixed use
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13.10 - Soap and blue roll in place
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13.11 - Running hot water
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13.12 - Cleaning schedules up to date
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13.13 - New recruits on training courses
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13.14 - H&S kitchen instructions signed by all current staff
14.0 - BACK OF HOUSE
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14.1 - Cellar temperature correct. Note actual temperature
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14.2 - Cellar tidy
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14.3 - Cellar stock correctly rotated
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14.4 - Offices tidy
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14.5 - Works fault book/ e-mails used and up to date
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14.6 - No stock in office without receipt
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14.7 - E-mail fully operational
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14.8 - Computers all backed up within last week
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14.9 - Fax/ scanner machine working
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14.10 - Radios all fully operational
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14.11 - Staffrooms and toilets clean and tidy
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Urgent Issues
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14.12 - Bins and bin store all clean
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14.13 - Rubbish in correct bins
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14.14 - Bins all correctly stored
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14.15 - External entrances pristine
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Urgent Issues
15.0 FUNCTIONS
15.1.0 For Today/Tonight
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15.1.1 - Is manager aware of function
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15.1.2 - Functions Ops sheets up to date, accurate and being followed
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15.1.3 - Is kitchen aware of food requirements
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15.1.4 - Is bar manager aware of drink requirements
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15.1.5 - From the duty managers point of view, was the function procedure adhered to?
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15.1.6 - Is the venue set up correctly for the function
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15.1.7 - Is the venue immaculate and ready for guests
15.2.0 Functions admin
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15.2.1 - Are function feedback calls being made for previous functions
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15.2.2 - Is the functions at a glance sheet up to date
16.0 MARKETING
16.1.0 Venue Marketing Materials
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16.1.1 - Are correct flyers on all tables
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16.1.2 - Are all posters in frames
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16.1.3 - Are posters relevant and in date
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16.1.4 - Does the venue have any recruitment signs up where there are no relevant posters
16.2.0 Awareness of Campaigns
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16.2.1 - Are staff aware of any current campaigns
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16.2.2 - Are staff aware of requirements on the venue marketing report
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16.2.3 - Do staff know how to ring the campaign requirements through the till
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16.2.4 -Do staff know the terms and conditions of the campaign
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16.2.5 - Do staff know when the current campaign ends