Title Page

  • Venue

  • Conducted on

Sign Off

  • Prepared by

  • Duty Manager

  • Auditor's signature

  • Duty Manager

  • Urgent Fundamental Fails

  • Urgent issues

  • Positive

1.0 - VENUE FUNDAMENTALS

  • 1.1 - Did the venue look and feel 5 star as you approached it

  • Urgent Issues

  • 1.2 - Were all outside areas immaculate

  • Urgent Issues

  • 1.3 - Did the venue look and feel 5 star as you entered

  • Urgent Issues

  • 1.4 - Was the lighting perfect

  • Urgent Issues

  • 1.5 - Was the temperature perfect

  • Urgent Issues

  • 1.6 - Was the sound perfect

  • Urgent Issues

  • 1.7 - Were all customers warmly greeted quickly upon entering

  • Urgent Issues

  • 1.8 - Were the staff cheerful and polite

  • Urgent Issues

  • 1.9 - Were the staff all impeccably presented

  • Urgent Issues

  • 1.10 - Were the staffing levels perfect

  • Urgent Issues

  • 1.11 - Was there a manager with great presence on the floor

  • Urgent Issues

  • 1.12 - Was all bar equipment fully functional

  • Urgent Issues

  • 1.13 - Did the bar look clean, tidy and well organised

  • Urgent Issues

  • 1.14 - Were under counters and floor areas pristine

  • Urgent Issues

  • 1.15 - Were all bar customers served quickly

  • Urgent Issues

  • 1.16 - Was there effective upselling from all servers observed

  • Urgent Issues

  • 1.17 - Was all glassware pristine

  • Urgent Issues

  • 1.18 - Did all drinks look fantastic

  • Urgent Issues

  • 1.19 - Was all kitchen equipment fully functional

  • Urgent Issues

  • 1.20 - Did the kitchen look clean, tidy and well organised

  • Urgent Issues

  • 1.21 - Were under counters and floor areas pristine

  • Urgent Issues

  • 1.22 - Were kitchen compliance records up to date

  • Urgent Issues

  • 1.23 - Was all crockery pristine

  • Urgent Issues

  • 1.24 - Did all food come out within 15 minutes

  • Urgent Issues

  • 1.25 - Did all food look fantastic

  • Urgent Issues

  • 1.26 - Did the food taste great

  • Urgent Issues

  • 1.27 - Was there effective upselling from all servers observed

  • Urgent Issues

  • 1.28 - Were drinks ordered at the table brought out promptly

  • Urgent Issues

  • 1.29 - Did the cellar look clean, tidy and well organised

  • Urgent Issues

  • 1.30 - Did the staff rooms and toilets look clean, tidy and well organised

  • Urgent Issues

  • 1.31 - Did the office look clean, tidy and well organised

  • Urgent Issues

  • 1.32 - Did the BOH look clean, tidy and well organised

  • Urgent Issues

  • 1.33 - Were the toilets immaculate

  • Urgent Issues

  • 1.34 - Was the fire alarm on and working

  • Urgent Issues

  • 1.35 - Were all fire exits unblocked

  • Urgent Issues

  • 1.36 - AM/PM checklist up to date

  • Urgent Issues

  • 1.37 - Was the managers bad feedback file in good order and up to date

  • Urgent Issues

  • 1.38 - Was the functions enquiry file in good order and up to date

  • Urgent Issues

  • 1.39 - Order of service checklists in place and correctly used

  • Urgent Issues

  • 1.40 - Was the telephone being answered promptly

  • Urgent Issues

  • 1.41 - Current marketing materials prominently displayed on all tables

  • Urgent Issues

  • 1.42 - All customers given comment cards

  • Urgent Issues

  • 1.43 - All customers approached for data (pre 10pm Coll St)

  • Urgent Issues

  • 1.44 - Current marketing materials prominently displayed on all tables

  • Urgent Issues

2.0 - FIRE & E.H.O.

  • 2.1 - Fire Alarm on and working

  • Urgent Issues

  • 2.2 - Fire log book up to date including certificates

  • Urgent Issues

  • 2.3 - Fire Exits unbolted and unblocked

  • Urgent Issues

  • 2.4 - No candles or tea lights - (except behind Flo's Trop and VIP bar)

  • Urgent Issues

  • 2.5 - All fire fighting equipment present and operational

  • Urgent Issues

  • 2.6 - Fire marshalls appointed

  • Urgent Issues

  • 2.7 - Randomly chosen fire marshall aware of role

  • Urgent Issues

  • 2.8 - Luminous wardens jackets in correct place

  • Urgent Issues

  • 2.9 - Emergency lights all fully operational or reported if not

  • Urgent Issues

  • 2.10 -All signage clear and lit

  • Urgent Issues

  • 2.11 - All staff read and signed evacuation procedure

  • Urgent Issues

  • 2.12 - All issues noted or resolved with dates and signatures

  • Urgent Issues

  • 2.13 - Food safety file up to date and signed

  • Urgent Issues

3.0 - INCOME GENERATION/ SECURITY

  • 3.1 - Are GBP200 reward posters prominently displayed in back of house areas

  • Urgent Issues

  • 3.2 - Are theft deterrence stickers in place on all tills

  • Urgent Issues

  • 3.3 - Intruder alarm fully functional

  • Urgent Issues

  • 3.4 - Are maximum bar staff actually serving at time of visit

  • Urgent Issues

  • 3.5 - Tills on correct price level

  • Urgent Issues

  • 3.6 - Staff selecting correct price where there is a choice

  • Urgent Issues

  • 3.7 - Asked for student I.D. where appropriate

  • Urgent Issues

  • 3.8 - All tills fully functional

  • Urgent Issues

  • 3.9 - Credit card machines fully functional

  • Urgent Issues

  • 3.10- Correct number of staff for function

  • Urgent Issues

  • 3.11 - Transaction check file up to date

  • Urgent Issues

  • 3.12- Line check file up to date

  • Urgent Issues

  • 3.13 - Only one person per bar/till doing discounts, voids etc

  • Urgent Issues

  • 3.14 - Till dips being carried out to spec

  • Urgent Issues

  • 3.15 - Recruitment files up to date

  • Urgent Issues

  • 3.16 - Tables approached for more drinks at least twice

  • Urgent Issues

  • 3.17 - Tables handed dessert menu

  • Urgent Issues

3.18.0 - FOOD VENUES ONLY

  • 3.18.1 - Do next 2 weeks Fri/Sat restaurant bookings enable maximum covers

  • Urgent Issues

  • 3.18.2 - All customers informed of table service restaurant upstairs

  • Urgent Issues

  • 3.18.3 - All bookings told to arrive 15 minuted before booking (Fri & Sat night only)

  • Urgent Issues

  • 3.18.4 - Order of service sheets in place and in accurate use

  • Urgent Issues

  • 3.18.5 - Amuse bouche in place

  • Urgent Issues

  • 3.18.6 - Crudites being taken tables

  • Urgent Issues

  • 3.18.7 - Tables offered mineral water

  • Urgent Issues

  • 3.18.8 - Tables offered tea or coffee

  • Urgent Issues

4.0 - FUNCTIONS & FEEDBACK

  • 4.1 - Function enquiry forms beside each phone point

  • Urgent Issues

  • 4.2 - Feedback forms in proper use

  • Urgent Issues

  • 4.3 - Staff aware of forms and procedures

  • Urgent Issues

  • 4.4 - All required details being filled in

  • Urgent Issues

  • 4.5 - Functions file up to date

  • Urgent Issues

  • 4.6 - Call backs to all enquiries within 48 hours

  • Urgent Issues

  • 4.7 - Requested info sent to potential bookings within 48 hours

  • Urgent Issues

  • 4.8 - Staff cross selling to other venues when own venue is full

  • Urgent Issues

5.0 - EXTERNAL

  • 5.1 - Correctly lit

  • 5.2 - Signage and windows clean

  • 5.3 - Posters relevant

  • 5.4 - Posters correctly hung

  • 5.5 - Entrance clean and tidy (esp. cigarettes ends)

  • Urgent Issues

6.0 - INTERNAL

  • 6.1 - Is bar breakdown from previous night immaculate

  • Urgent Issues

  • 6.2 - Are the cleaners handovers being performed correctly with all issues addressed

  • Urgent Issues

  • 6.3 - Lighting spots on ALL tables/features

  • 6.4 - No light bulbs needing to be replaced

  • 6.5 - Cleaners lights off

  • 6.6 - Is correct DDJ playlist on

  • 6.7 - Music on in ALL areas

  • 6.8 - Are ALL aircon units on (except AYLI Mezz, PDR, Terrace bar if not in use, ice machines, Frang if not in use)

  • 6.9 - Are temp settings on big unit correct (state range and current temp)

  • 6.10 - Are settings on smaller units correct

  • 6.11 - Are ALL systems on auto

  • 6.12 - Venue clean and tidy

  • Urgent Issues

  • 6.13 - Customer areas cleared of glasses, plates etc in acceptable time

  • Urgent Issues

  • 6.14 - Furniture correctly laid out

  • 6.15 - Floor gum free

  • 6.16 - Tables clear (other than fresh drinks/food)

  • 6.17 - Menus clean

  • 6.18 - Correct menus

  • 6.19 - Every child given a kids pack n.b. 3 age groups. Clipboard & pot of lots of pencils & crayons. (Food Venues)

  • 6.20 - Is kids corner adequately stocked with toys and kids packs? (Food venues)

  • 6.21 - Is kids play area safe, clean and tidy?

  • Urgent Issues

  • 6.22 - Terrace clean and tidy

  • 6.23 - Toilets fully stocked

7.0 - PERSONNEL

  • 7.1 - Is the venue staffed as per the rota

  • Urgent Issues

  • 7.2 - Sufficient usage of radios

  • 7.3 - Effective communication

  • 7.4 - Did manager know numbers or have to check a rota

  • 7.5 - Excess staff sent home as soon as possible

  • 7.6 - Are managers working in areas as per rota

  • 7.7 - All staff correctly and smartly dresssed and no gum (including bar backs)

  • 7.8 - Staff ready to start shift on time

8.0 - CUSTOMER SERVICE

  • 8.1 - Bar staff acknowledging and greeting customers

  • 8.2 - Have all function areas been opened to the public at the right time

9.0 - PRODUCT

  • 9.1 - Sufficient glassware

  • 9.2 - Clean glassware

  • 9.3 - Branded glassware in correct use

  • 9.4 - Stations fully stocked

  • 9.5 - Fridges adequately stocked

9.6.0 - Round 1

  • 9.6.1 - Acknowledging customers

  • 9.6.2 - Service friendly

  • 9.6.3 - Offering menus

  • 9.6.4 - Service efficient

  • 9.6.5 - Correct glassware

  • 9.6.6 - Use of receipt and tip tray

  • 9.6.7 - Is member of bar staff keeping wastage to a minimum

9.7.0 - Round 2

  • 9.7.1 - Acknowledging customers

  • 9.7.2 - Service friendly

  • 9.7.3 - Offering menus

  • 9.7.4 - Service efficient

  • 9.7.5 - Correct glassware

  • 9.7.6 - Use of receipt and tip tray

  • 9.7.7 - Is member of bar staff keeping wastage to a minimum

9.8.0 - Bar

  • 9.8.1 - Clean glass

  • 9.8.2 - Bev Nap

  • 9.8.3 - Glass full of ice

  • 9.8.4 - Correct glass

  • 9.8.5 - Straws to spec

  • 9.8.6 - Fresh fruit

  • 9.8.7 - Garnish to spec

  • 9.8.8 - Taste to spec

  • 9.8.9 - Head on beer

  • 9.8.10 - Wine correctly served

  • 9.8.11 - Ice bucket correctly presented with liner plate and napkin

9.9.0 - Food

  • 9.9.1 - Table correctly set

  • 9.9.3 - Order choice correctly taken

  • 9.9.3 - Correct food

  • 9.9.4 - Correct portion

  • 9.9.5 - Hot plate

  • 9.9.6 - Correctly cutlery for option chosen

  • 9.9.7 - Hot food

  • 9.9.8 - As described on menu

  • 9.9.9 - Presentation to spec

  • 9.9.10 - Sufficient sides

  • 9.9.11 - Condiments without asking

  • 9.9.12 - Table correctly cleared

  • 9.9.13 - Table offered liquers (food venues)

  • 9.9.14 - Correct bill

  • 9.9.15 - Bills double checked

10.0 FIRE 2

  • 10.1 - Random question from evac procedure answered correctly by random staff member

  • 10.2 - Fire Risk Assessment updated with new equip/ ops

11.0 - HEALTH & SAFETY

  • 11.1 - All accidents reported correctly

  • 11.2 - All Risk Assessments up to date and signed

  • 11.3 - First aid kits full and operational

  • 11.4 - At least one first aid trained staff member on premise

  • 11.5 - Rigorous cellar hatch protection in place at deliveries

12.0 - SECURITY

  • 12.1 - Main doors open

  • 12.2 - Cellar doors locked

  • 12.3 - Offices secure

  • Urgent Issues

  • 12.4 - Office door not open when cash out of the safe

  • Urgent Issues

  • 12.5 - All cash pick up personnel fully vetted for correct ID

  • Urgent Issues

  • 12.6 - Cupboards/stores locked

  • 12.7 - Cash machine locked and working

  • 12.8 - Bar hatches down

  • 12.9 - CCTV fully operational

13.0 - KITCHENS

  • 13.1 - Worktops clean and tidy

  • 13.2 - Floors clean and tidy

  • 13.3 - Fridges clean and tidy

  • 13.4 - All equipment operational

  • 13.5 - Thermometers all in proper use

  • 13.6 - KP areas spotless

  • 13.7 - All food labelled and correctly stored

  • 13.8 - All chefs in clean whites with clean hands

  • 13.9 - All cloths clean and not in mixed use

  • 13.10 - Soap and blue roll in place

  • 13.11 - Running hot water

  • 13.12 - Cleaning schedules up to date

  • 13.13 - New recruits on training courses

  • 13.14 - H&S kitchen instructions signed by all current staff

14.0 - BACK OF HOUSE

  • 14.1 - Cellar temperature correct. Note actual temperature

  • 14.2 - Cellar tidy

  • 14.3 - Cellar stock correctly rotated

  • 14.4 - Offices tidy

  • 14.5 - Works fault book/ e-mails used and up to date

  • 14.6 - No stock in office without receipt

  • 14.7 - E-mail fully operational

  • 14.8 - Computers all backed up within last week

  • 14.9 - Fax/ scanner machine working

  • 14.10 - Radios all fully operational

  • 14.11 - Staffrooms and toilets clean and tidy

  • Urgent Issues

  • 14.12 - Bins and bin store all clean

  • 14.13 - Rubbish in correct bins

  • 14.14 - Bins all correctly stored

  • 14.15 - External entrances pristine

  • Urgent Issues

15.0 FUNCTIONS

15.1.0 For Today/Tonight

  • 15.1.1 - Is manager aware of function

  • 15.1.2 - Functions Ops sheets up to date, accurate and being followed

  • 15.1.3 - Is kitchen aware of food requirements

  • 15.1.4 - Is bar manager aware of drink requirements

  • 15.1.5 - From the duty managers point of view, was the function procedure adhered to?

  • 15.1.6 - Is the venue set up correctly for the function

  • 15.1.7 - Is the venue immaculate and ready for guests

15.2.0 Functions admin

  • 15.2.1 - Are function feedback calls being made for previous functions

  • 15.2.2 - Is the functions at a glance sheet up to date

16.0 MARKETING

16.1.0 Venue Marketing Materials

  • 16.1.1 - Are correct flyers on all tables

  • 16.1.2 - Are all posters in frames

  • 16.1.3 - Are posters relevant and in date

  • 16.1.4 - Does the venue have any recruitment signs up where there are no relevant posters

16.2.0 Awareness of Campaigns

  • 16.2.1 - Are staff aware of any current campaigns

  • 16.2.2 - Are staff aware of requirements on the venue marketing report

  • 16.2.3 - Do staff know how to ring the campaign requirements through the till

  • 16.2.4 -Do staff know the terms and conditions of the campaign

  • 16.2.5 - Do staff know when the current campaign ends

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