Functional Service Health Check

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

Womenswear

• There is a sufficient amount of clean baskets for our customers.

  Yes

  No

  Amber

  N/A

• All Front Tills are in working order

  Yes

  No

  Amber

  N/A

• All Front Tills have sufficient consumables available (bags, wrap, rolls etc.)

  Yes

  No

  Amber

  N/A

• There are Gift Cards available at the Front Tills

  Yes

  No

  Amber

  N/A

• There are Sparks Cards available at the Front Tills

  Yes

  No

  Amber

  N/A

• The Front Tills are clear from clutter

  Yes

  No

  Amber

  N/A

• The queuing system for the Front Tills is easy to navigate for customers, regardless of circumstances

  Yes

  No

  Amber

  N/A

• The Fitting Room desk is clean and free from clutter and damage

  Yes

  No

  Amber

  N/A

• All lights in the Fitting Rooms are working

  Yes

  No

  Amber

  N/A

• All areas of the Fitting Room are clear of dust and debris

  Yes

  No

  Amber

  N/A

• Mirrors, doors and cubicles are free from damage and grime

  Yes

  No

  Amber

  N/A

• There is clean and damage free seating available within Footwear

  Yes

  No

  Amber

  N/A

• All Back Tills are in working order

  Yes

  No

  Amber

  N/A

• All Back Tills have sufficient consumables available (bags, wrap, rolls etc.)

  Yes

  No

  Amber

  N/A

• There are Gift Cards available at the Back Tills

  Yes

  No

  Amber

  N/A

• There are Sparks Cards available at the Back Tills

  Yes

  No

  Amber

  N/A

• The Back Tills are clear from clutter

  Yes

  No

  Amber

  N/A

• The queuing system for the Back Tills is easy to navigate for customers, regardless of circumstances

  Yes

  No

  Amber

  N/A

Foods & ISB

• There is a sufficient amount of clean baskets and trollies for our customers

  Yes

  No

  Amber

  N/A

• Produce bags are available

  Yes

  No

  Amber

  N/A

• Plastic cutlery is available near the tills

  Yes

  No

  Amber

  N/A

• All Food tills are in working order

  Yes

  No

  Amber

  N/A

• All Food Tills have sufficient consumables available (bags, wrap, rolls etc.)

  Yes

  No

  Amber

  N/A

• There are Gift Cards available at the Tills

  Yes

  No

  Amber

  N/A

• There are Sparks Cards available at the Tills

  Yes

  No

  Amber

  N/A

• The Tills are clear from clutter

  Yes

  No

  Amber

  N/A

• The queuing system for the Tills is easy to navigate for customers, regardless of circumstances

  Yes

  No

  Amber

  N/A

• Wine carriers are available

  Yes

  No

  Amber

  N/A

• ISB bags are available

  Yes

  No

  Amber

  N/A

• There is a sufficient amount of clean baskets and trollies for our customers

  Yes

  No

  Amber

  N/A

Lingerie & Beauty

• All Tills are in working order

  Yes

  No

  Amber

  N/A

• All Tills have sufficient consumables available (bags, wrap, rolls etc.)

  Yes

  No

  Amber

  N/A

• There are Gift Cards available at the Tills

  Yes

  No

  Amber

  N/A

• There are Sparks Cards available at the Tills

  Yes

  No

  Amber

  N/A

• The Tills are clear from clutter

  Yes

  No

  Amber

  N/A

• The queuing system for the Tills is easy to navigate for customers, regardless of circumstances

  Yes

  No

  Amber

  N/A

• The Fitting Room desk is clean and free from clutter and damage

  Yes

  No

  Amber

  N/A

• All lights in the Fitting Rooms are working

  Yes

  No

  Amber

  N/A

• All areas of the Fitting Room are clear of dust and debris

  Yes

  No

  Amber

  N/A

• Mirrors, doors and cubicles are free from damage and grime

  Yes

  No

  Amber

  N/A

• Beauty tester strips are easily available

  Yes

  No

  Amber

  N/A

Menswear & Kidswear

• There is a sufficient amount of clean baskets for our customers.

  Yes

  No

  Amber

  N/A

• All Tills are in working order

  Yes

  No

  Amber

  N/A

• All Tills have sufficient consumables available (bags, wrap, rolls etc.)

  Yes

  No

  Amber

  N/A

• There are Sparks Cards available at the Tills

  Yes

  No

  Amber

  N/A

• The Tills are clear from clutter

  Yes

  No

  Amber

  N/A

• The queuing system for the Tills is easy to navigate for customers, regardless of circumstances

  Yes

  No

  Amber

  N/A

• The Fitting Room desk is clean and free from clutter and damage

  Yes

  No

  Amber

  N/A

• All lights in the Fitting Rooms are working

  Yes

  No

  Amber

  N/A

• All areas of the Fitting Room are clear of dust and debris

  Yes

  No

  Amber

  N/A

• Mirrors, doors and cubicles are free from damage and grime

  Yes

  No

  Amber

  N/A

Cafe

• Sufficient clean and dry trays are available

  Yes

  No

  Amber

  N/A

• The tray runway is free from dirt and grime

  Yes

  No

  Amber

  N/A

• Speciality milk is available

  Yes

  No

  Amber

  N/A

• Water and glasses are available

  Yes

  No

  Amber

  N/A

• Condiments and clean cutlery are available

  Yes

  No

  Amber

  N/A

• All walls, corners and ledges are free from dirt and grime

  Yes

  No

  Amber

  N/A

• Tables are clean and clutter free for customers to sit at.

  Yes

  No

  Amber

  N/A

Customer Facilities

• Baby Changing facilities are clean and fit for purpose.

  Yes

  No

  Amber

  N/A

• Male facilities are clean, well stocked (toilet roll, soap, etc.) and fit for purpose (walls, floors, mirrors, cubicles free from damage etc.)

  Yes

  No

  Amber

  N/A

• Female facilities are clean, well stocked (toilet roll, soap, etc.) and fit for purpose (walls, floors, mirrors, cubicles free from damage etc.)

  Yes

  No

  Amber

  N/A

• Disabled facilities are clean, well stocked (toilet roll, soap, etc.) and fit for purpose (walls, floors, mirrors, cubicles free from damage etc.)

  Yes

  No

  Amber

  N/A

Customer Service Desk & Bureau

• The Bureau exchange rate screen is working

  Yes

  No

  Amber

  N/A

• All tills are in working order.

  Yes

  No

  Amber

  N/A

• All Tills have sufficient consumables available (bags, wrap, rolls etc.)

  Yes

  No

  Amber

  N/A

• There are Sparks Cards available at the Tills

  Yes

  No

  Amber

  N/A

• The Tills are clear from clutter

  Yes

  No

  Amber

  N/A

• The queuing system for the Tills is easy to navigate for customers, regardless of circumstances

  Yes

  No

  Amber

  N/A