Game Nation Night Visit Standards Check

• Prepared by

• Venue Number

• Venue Name

• Conducted on

  Date

• Duty Manager

• How many staff were on duty upon arrival

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• How many customers were present on arrival

  Select 0 1 2 3 4 5 6 7 8 9 10 11 or more

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11 or more

External Information

• Frontage clean? Entrance free from litter and cigarette ends?

  Yes

  No

  N/A

• Was the brass clean?

  Yes

  No

  N/A

• Were the windows clean?

  Yes

  No

  N/A

• External lights on and fully operational at all times?

  Yes

  No

  N/A

• All window bulbs on and working?

  Yes

  No

  N/A

• A Board displayed with correct promotional posters, clean and in good working order where applicable?

  Yes

  No

  N/A

• Advertising screens on and working? Include the content is current and up to date.

  Yes

  No

  N/A

• All promotional posters displayed correctly in windows?

  Yes

  No

  N/A

• Entrance door open promptly?

  Yes

  No

  N/A

• Correct door signage displayed (18's, no smoking etc)

  Yes

  No

  N/A

Compliance Information

• Are all tablets working? G-tabs

  Yes

  No

  N/A

• Is the licence displayed correctly.

  Yes

  No

  N/A

• Do staff know conditions on the licence?

  Yes

  No

  N/A

• Do staff know how G-tabs (tablets) works such as crediting and cashing out?

  Yes

  No

  N/A

• All compliance notices displayed correctly?

  Yes

  No

  N/A

• All staff wearing Staff Guard PA’s and when was the system last tested?

  Yes

  No

  N/A

• Toilets are kept to the highest levels on cleanliness possible. Fully stocked Stay in Control leaflets?

  Yes

  No

  N/A

• 20% B3 machines vs total machines?

  Yes

  No

  N/A

• Evidence of daily and weekly audit.

  Yes

  No

  N/A

• All staff Fire Trained?

  Yes

  No

  N/A

• Staff trained with SmartExclusion Tablet? Is the tablet charged for use?

  Yes

  No

  N/A

• Evidence of customer interaction?

  Yes

  No

  N/A

Point of Sale

• Is the fridge stocked, and what drinks are available.

  Yes

  No

• Background music playing in the venue at the correct level?

  Yes

  No

  N/A

• Correctly displayed posters (current and not behind machines) and internal POS?

  Yes

  No

  N/A

• Visible membership, Cherry Nation working.

  Yes

  No

  N/A

• Machines all in line and clean.

  Yes

  No

  N/A

Staff

• Staff knowledge on Cherry Nation?

  Yes

  No

  N/A

• Tournament Knowledge check ?

  Yes

  No

  N/A

• 3 licences objectives?

  Compliant

  Non-Compliant

  N/A

• Check the compliance and health and safety folders?

  Compliant

  Non-Compliant

  N/A

• Staff in full clean uniform with Name Badge and Think 25 badge on with Game Nation lanyards and Trifold Card and money pouches.

  Yes

  No

  N/A

• Is the float holder trained and been signed off by Region Manager?

  Yes

  No

  N/A

Maintenance Presentation

• Magglock operational ? If not has it been reported?

  Yes

  No

  N/A

• Emergency contact list up to date? Do staff know where it is?

  Yes

  No

• All internal lights on and working?

  Yes

  No

  N/A

• Smoking shelter clean, tidy and fit for purpose?

  Yes

  No

  N/A

• No boxes, hoovers etc on the shop floor?

  Yes

  No

  N/A

• All air conditioning units clean?

  Yes

  No

  N/A

• Is the coffee machine working and cleaned?

  Yes

  No

  N/A

Health and Safety

• Is there any damage to report in the venue? Walls, Ceiling panels, doors?

  Yes

  No

  N/A

• Fire exits clear and unlocked?

  Yes

  No

  N/A

Security

• Were all safes locked on arrival?

  Yes

  No

  N/A

• Time lock safe in use and locked on arrival?

  Yes

  No

  N/A

• How much float is in the day safe? Shop floor?

  Yes

  No

  N/A

• Do staff have access to machine keys and Kiosk keys?

  Yes

  No

  N/A

• All office doors locked on arrival?

  Yes

  No

  N/A

• CCTV on and working? Comment if the time is incorrect.

  Yes

  No

  N/A

• Do staff have access to cctv if requested by police?

  Yes

  No

  N/A

Machine maintenance

• Are all machines on and working? Evidence of call logs?

  Yes

  No

  N/A

• All machines cleaned with no fingerprints ?

  Yes

  No

  N/A

• All machine stickers visible and in good condition?

  Yes

  No

  N/A

• Kiosk operational with an adequate cash level?

  Yes

  No

  N/A

• Are staff using a Kiosk user card to access money ?

  Yes

  No

  N/A

• Is the ATM (tap credit) operational?

  Yes

  No

  N/A

• Staff Name.

  Sign

Feedback

• Venue feedback