Game Nation Night Visit Standards Check

• Prepared by

• Venue Number

• Venue Name

• Conducted on

  Date

• Duty Manager

• How many staff were on duty upon arrival

  Select 1 2 3 4 5 6

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

• How many customers were present on arrival

  Select 0 1 2 3 4 5 6 7 8 9 10 11 or more

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11 or more

External Information

• Tv Screens operational.

  Yes

  No

  N/A

• Frontage clean? Entrance free from litter and cigarette ends?

  Yes

  No

  N/A

• Was the brass clean?

  Yes

  No

  N/A

• Were the windows clean?

  Yes

  No

  N/A

• External lights on and fully operational at all times?

  Yes

  No

  N/A

• All window bulbs on and working?

  Yes

  No

  N/A

• A Board displayed with correct promotional posters, clean and in good working order?

  Yes

  No

  N/A

• Advertising screens on and working? Include that the content is current and up to date.

  Yes

  No

  N/A

• All promotional posters displayed correctly in windows?

  Yes

  No

  N/A

• Entrance doors unlocked on arrival?

  Yes

  No

  N/A

• Correct door signage displayed (18's, no smoking etc)

  Yes

  No

  N/A

Compliance Information

• Did the venue staff check your ID and ask you to sign in the visitors book?

  Yes

  No

  N/A

• All compliance notices displayed correctly?

  Yes

  No

  N/A

• All staff wearing Staff Guard PA’s and when was the system last tested?

  Yes

  No

  N/A

• Toilets are kept to the highest levels on cleanliness possible. Fully stocked Stay in Control leaflets?

  Yes

  No

  N/A

• Evidence of machine call reference numbers.

• 20% B3 machines vs total machines?

  Yes

  No

  N/A

• Evidence of Tablet testing?

  Yes

  No

  N/A

• Evidence of daily and weekly audit.

  Yes

  No

  N/A

• All staff Fire Trained?

  Yes

  No

  N/A

• Staff trained with SmartExclusion Tablet? Is the tablet charged for use?

  Yes

  No

  N/A

Point of Sale

• Background music playing in the venue at the correct level?

  Yes

  No

  N/A

• Correctly displayed posters (current and not behind machines) and internal POS?

  Yes

  No

  N/A

• Visible membership, Cherry Nation working and Visible.

  Yes

  No

  N/A

• Machines all in line with attractive, well placed layout for the customers?

  Yes

  No

  N/A

• Machine POS displayed using separate holders?

  Yes

  No

  N/A

• Was the 5 star display adequate and did the crockery match?

  Yes

  No

  N/A

Staff

• Staff in full clean uniform with Name Badge and Think 25 badge on?

  Yes

  No

  N/A

• Staff aware of Allergen policy?

  Yes

  No

  N/A

• Is the float holder trained and been with GN over 2 months.

  Yes

  No

  N/A

Maintenance Presentation

• All internal lights on and working?

  Yes

  No

  N/A

• Smoking shelter clean, tidy and fit for purpose?

  Yes

  No

  N/A

• No boxes, hovers etc on the shop floor?

  Yes

  No

  N/A

• All air conditioning units clean?

  Yes

  No

  N/A

Health and Safety

• Fire exits clear and unlocked?

  Yes

  No

  N/A

Security

• Were all safes locked on arrival?

  Yes

  No

  N/A

• Time lock safe in use and locked on arrival?

  Yes

  No

  N/A

• Do staff have access to machine keys and Kiosk keys?

  Yes

  No

• All office doors locked on arrival?

  Yes

  No

  N/A

• CCTV on and working? Comment if the time is incorrect.

  Yes

  No

  N/A

Machine maintenance

• Any machines off?

  Yes

  No

• Machines clean, vacant machines without finger prints, tops of machines free from dust?

  Yes

  No

  N/A

• All machine stickers visible and in good condition?

  Yes

  No

  N/A

• Matching machine artwork?

  Yes

  No

  N/A

• Kiosk operational with an adequate cash level?

  Yes

  No

  N/A

• Are staff using a Kiosk user card to access money from the GeWeTe? With £500 maximum float outside of the Kiosk.

  Yes

  No

  N/A

• Is the ATM operational?

  Yes

  No

  N/A