Gardens and Soft Landscapes Service Provider KPI Audit - duplicate

• Site conducted

  Select

• KPI Audit Security & Logistics Services

• Conducted on

  Date

• Prepared by

• Location
  Address

Executive Summary Findings

• Audit Summary

• Key positive findings from this audit?

• key concerns from this audit?

• What needs to change as a result of this audit?

Audit Particulars

• SLA-01: The Service Provider shall deliver services in accordance with the approved Operation Plan through Planned Preventive Maintenance (PPM) and Reactive Maintenances (RM) programs when required and all recorded onto the Computer Aided Facilities Management System (CAFM) provided by the client SLA-02: The Service Provider shall ensure that all Gardens and Soft Landscape areas are presentable to the required standard at all times

• KPI-01: Planned Work Assignments: measured from CAFM by Percentage PWA Raised versus PWA Completed as per section 3.

  Fail

  Meet

  Exceed

• SLA-01: The Service Provider shall deliver services in accordance with the approved Operation Plan through Planned Preventive Maintenance (PPM) and Reactive Maintenances (RM) programs when required and all recorded onto the Computer Aided Facilities Management System (CAFM) provided by the client
  SLA-02: The Service Provider shall ensure that all Gardens and Soft Landscape areas are presentable to the required standard at all times

• KPI-02: Reactive Work Assignments: measured from CAFM by Percentage RWA Raised versus RWA Completed as per section 3.

  Fail

  Meet

  Exceed

• SLA-03: The Service Provider shall ensure that all planted assets are maintained to the highest standard and reach their full potential through a program of feeding, pruning and watering

• KPI-03: Failure of planted assets through negligence verified by MPFM

  Fail

  Meet

  Exceed

• The Service Provider shall ensure that all planted assets do not negatively impact, impair or obstruct operations of buildings, sewers, Lighting Systems and Traffic Management Systems including signage.
  

• KPI-04: Damage, Interruption, Accident or Incident to buildings or systems as a result of Planted Assets negligence verified by MPFM

  Fail

  Meet

  Exceed

• SLA-05: Develop and implement Training programs and Toolbox Talks for all site resources involved in the delivery of the Service

• KPI-05: Training and Toolbox Talks: Maintain all records up-to-date and available for Client’s audit. Measured by documents availability failure and/or personnel uniform and Hygiene complaint as per section 3.28 & 3.29.

  Fail

  Meet

  Exceed

• SLA-06: The Service Provider will maintain, update and keep records to demonstrate compliance with relevant health & safety regulations and international best practice

• KPI-06: Health and Safety: Measured by documents availability failure and/or number of accidents/incidents per month

  Fail

  Meet

  Exceed

• SLA-08 Invoices documentation to demonstrate compliance with budget allocations, supportive documents completeness

• KPI-08: Invoicing: Measured by invoice on-time submission failure, within budget and with complete supportive documents

  Fail

  Meet

  Exceed

Final Comments

• Outcomes of the Audit

  Select All outcomes of the audit have been achieved for the period under review Only some of the outcomes of the audit have been achieved for the period under review None of the outcomes of the audit have been achieved for the period under review

  • All outcomes of the audit have been achieved for the period under review
  • Only some of the outcomes of the audit have been achieved for the period under review
  • None of the outcomes of the audit have been achieved for the period under review

• Audit closed by:

• Date:

  Date