Gates & Skip Scan - Demo 1

• Store Name & Number

• Conducted on

  Date

• Prepared by

• Location
  Address

• Have we installed Smart Gates?

  Yes

  No

• Have we installed Skip Scan?

  Yes

  No

• Has your store undergone Service Transformation (Installed new CSD, TACOs, ACO Pen, CACO's or Main Lanes?)

  Yes

  No

• If your store has undergone Service Transformation - Please note this form is only for Smart Gates and Skip Scan Portion ONLY. Please complete the "Service Transformation" Inspection IAuditor.

• Have smart gates been installed as per work package, at the exit of ACO, TACO & Main lane checkouts?

  Yes

  No

• Have the gates been installed in ACOs or TACOs or Both?

  Yes

  No

  Both

• Has any additional Chrome Railing been installed as per the Work Package?

  Yes

  No

• Have chrome bollards been installed 1.2m apart in front of the smart gates body? (Note: For stores that have Liquorland using the front end space to move pallets in and out, the spacing between the chrome bollards needs to be 1.4m)

  Yes

  No

• Please provide images of all Smart Gate that have been installed.

  

• Ensure different angles of the gates are attached - The more images the better!

  

• How many Smart Gates have been installed? Please provide images of all Smart Gate that have been installed.

  1 Set = 2 Gates

  2 Sets = 4 Gates

  3 Sets = 6 Gates

  1 Gate (Solo)

  Other

• Smart Gates are required to be plumb in order to operate correctly.

  

• Are the Smart Gates installed plumb? (In line with each other) as per the above image?

  Yes

  No

• Are Smart Gates wobbly? (allow for a reasonable amount of flex)

  Yes

  No

• Please provide details & photos/videos.

  Media

• Locking Bolts - Standard.

  

• Has the locking bolts been installed on the gates? As per above image.

  Yes

  No

• Please provide details & photos/videos.

  Media

• Has POS been installed on both sides of the smart gates body? Note: The Fly-Buys POS is a magnet, which is currently sent to stores pre go-live, to self-install on go-live morning.

  Yes

  No

• Do the glass blades have the green/white (exit) & Red & white (no entry) decal install?

  Yes

  No

• Operational Smart Gates with Power will display the following white lighting around SmartGate body and blue lighting (when gates are closed) around glass blades illuminated.

  

• Is there power to the SmartGate? As per the above image.

  Yes

  No

• When the gate is open, is it opening with green blades?

  Yes

  No

• Are the gates open, with blades flashing red and is the alarm sounding?

  Yes

  No

• Important Note: Please check the key at the bottom of the housing pillar in the on or lock position? If in lock position the blades will be red and key lock in vertical position.
  Instruction: To rectify turn key to horizontal position and glass blades should be green. Note – key shouldn’t be left in the smart gate unless needing to be used..

  

• Is the key at the bottom of the housing pillar in the correct horizontal position as displayed in the above image?

  Yes

  No

• Remote Control for Smart Gates

  

• Have you received the Remote Control for the Smart Gates - You should receive 10 x remote controls. (6 x SV department, 2 x OL department and 2 x LL)

  Yes

  No

• How many Remote Controls have you received?

• Smart Gate remotes have 4 buttons on them. Does button 1 open gate 1? Check configuration as per work package or FAQ for more info.

• Using the remote control, can you open and close the gate?

  Yes

  No

• Please follow Instructions and push out the SmartGate(s)

  

• Does the alarm sound and glass blades detract and flash red?

  Yes

  No

• Push the SmartGate back into position (as per instructions)

  

• Are the glass blades aligned and blue? As per image above

  Yes

  No

• Please look for Sensors around/above ACO/TACO & Main Lane Areas.

  

• Do all sensors have a green light?

  Yes

  No

• How many sensors do not display the Green Light? Please include QTY and Locations of all Sensors.

• Is the auto receipt activated?

  Yes

  No

• IMPORTANT - Please ensure all Receipts Match the Terminals they were printed from.

  

• Does the receipt number match the Terminal?

  Yes

  No

• Which units are affected? (Please provide Unit IDs)

• Has the install damaged any tiles?

  Yes

  No

• Please provide number of approx tiles - Please include as many images of the areas affected.

  Media

• Provide photos of the installed Smart Gates from several angles - As per examples below. Example 1:

  

• Provide photos of the installed Smart Gates from several angles - As per examples below. Example 2:

  

• Please attach photos of Smart Gates from several angles, including the floor. As instructed above

  Media

ACO - Test Scans.

• Please conduct test scan items in ACO Pen. Is the SmartGate activating and automatically opening when approached? Test all terminals.

  Yes

  No

• What Terminals are not operational please confirm units impacted below.

TACO - Test Scans.

• Please conduct test scan items for all TACOs. Is the SmartGate activating and automatically opening when approached? Test all terminals. If Terminals are not operational please confirm units impacted below.

  Yes

  No

• What Terminals are not operational please confirm units impacted below.

Main Lane - Test Scans.

• Please conduct test scan items for all Main Lanes. Is the SmartGate activating and automatically opening when approached? Test all terminals. If Terminals are not operational please confirm units impacted below.

  Yes

  No

• What Terminals are not operational please confirm units impacted below.

• Note: A register needs to fail opening post transaction completion 3-4 times consecutively, before being flagged as an issue.
  Should test scanning that the gates/zones are working correctly and checking receipt numbers be 2 separate questions?

• Have we installed ACC Gates?

  Yes

  No

• Have we installed Skip Scan to all applicable units?

  Yes

  No

• What units have not had Skip Scan installed?

• How satisfied were you with the level of engagement (meetings, written & verbal communication) leading up to the works taking place?

  Excellent (5)

  Above Average (4)

  Average (3)

  Below Average (2)

  Poor (1)

• How satisfied were you with how the overnight team/s left the store each day, being mindful it is a temporary work site?

  Excellent (5)

  Above Average (4)

  Average (3)

  Below Average (2)

  Poor (1)

• How satisfied were you with the level of support provided during and post works? Eg: Trainers, State Coach

  Excellent (5)

  Above Average (4)

  Average (3)

  Below Average (2)

  Poor (1)

• How satisfied were you with how safety was managed during works?

  Excellent (5)

  Above Average (4)

  Average (3)

  Below Average (2)

  Poor (1)

• Overall how satisfied are you with your Service Transformation experience

  Excellent (5)

  Above Average (4)

  Average (3)

  Below Average (2)

  Poor (1)

• For any further feedback relating to your Service Transformation experience, please provide commentary below. Thanks in advance

• Have the Team completed their e-learn training, ensuring that they have sufficient understanding to be trained on site by the Coles trainer?

  Yes

  No

• Please provide more information about why this has not been completed in full. Does your store team require more support? Please provide the name of the last person who assisted with this training/transition.

• Are they aware of how to deal with customer queries around Skip Scan?

  Yes

  No

• Roster Checks: Are the team who are rostered equipped with additional support where instructed?

  Yes

  No

• Licences ACO Training: Have the Team refreshed knowledge of required behaviours as an ACO coach and are confident to work in the area?

  Yes

  No

• Are IT issues logged: IT issues should be resolved prior to go-live so that software can be deployed across all lanes without issue. Are known IT issues logged?

  Yes

  No

• Please log outstanding issue through Help Desk.

  Sign

• Coles Metrics: Please have a conversation with the store around their metrics will assist with understanding their current position and subsequent changes - Please acknowledge the below have been completed.

• Report on ACO overall L4W - Has this been completed?

  Yes

  No

• Report on ACO Friendliness L4W - - Has this been completed?

  Yes

  No

5 Star Performance & current status: If a store has less than 4 stars it is important that the RM is engaged with the process to assist with support and ongoing management.

• Provide details on the below & tick the below that have been completed.

  Select RE Score L4W ACO Open Hours Scan Rate REM Variance Tell Coles Checkout Overall

  • RE Score L4W
  • ACO Open Hours
  • Scan Rate
  • REM Variance
  • Tell Coles Checkout Overall

• Aura Awareness: The store team should have clear understanding of how to log theft and demonstrate proactiveness in doing so. This ties in to the team being actively engaged with their work. Check for understanding – Provide details around discussion.

• Posters & Decals: Is the store set up and physically prepared for go-live? Is all required signage up and available?

  Yes

  No

• Any other feedback or issues to report?

  Yes

  No

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• Yes

  No