Wendy Guertin

Gaylord National Check-in Service

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Use this Template

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Title Page

Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Location
Personnel

Warm welcome/greeting provided
STAR followed Basic 1 and 2
STAR followed Basic 3
Confirm room type and rate<br><br>
Room number provided discreetly, non-verbally
STAR requested the luggage ticket guest
STAR handed guest his/her key packet and provided directions to the elevator or room
Guest name used during the experience, when known
STAR followed Service Basic 4
Further assistance offered to the guest
Warm and sincere closing offered and appreciation demonstrated
STAR followed Service Basic 1 and 2 to close the interaction

Wendy Guertin

Gaylord National Check-in Service

Use this Template

Print as PDF

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