Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Item was delivered within 30 min
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Delivery announcement meets standards
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Warm welcome/greeting provided
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STAR followed Service Basic 3
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Requested item was neat, clean and in good condition.
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Guest name used during the interaction
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Further assistance offered to the guest
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Warm and sincere closing offered and appreciation demonstrated
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STAR followed Service Basic 1 and 2 to close the interaction
