Anonymous

Gaylord National Bellman Service

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Use this Template

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Title Page

Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Location
Personnel

Warm welcome/greeting provided
STAR followed Service Basic 1 and 2
STAR followed Basic 3
Guest name was used during interaction when known
STAR followed Basic 4
Room orientation meets standards May include referencing water, thermostat, coffee maker and fire exit diagram.
Luggage delivery meets standards Within 15 min of requested time
Further assistance offered to guest
Warm and sincere closing offered and appreciation demonstrated
STAR followed Service Basic 1 and 2 to close the interaction

Anonymous

Gaylord National Bellman Service

Use this Template

Print as PDF

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.