Mall Common Area

  • Are all tiled and floor areas cleaned to the required standard

  • Are all internal lift lobbies clean and to required standard

  • Are all surface edges cleaned to the required standard

  • Are all painted surfaces cleaned to the required standard

  • Are all lifts and escalators cleaned to the required standard

  • Are all fixtures and furniture cleaned to the required standard

  • Are all ceiling panels cleaned to the required standard

  • Are all bins emptied and cleaned to the required standard

  • Are all BOH exit areas cleaned to the required standard

  • Are all high level areas cleaned to the required standard

  • Is cleaning maintenance to the required standard (peak trade)

Mall entries (from car parks,external etc)

  • Are all paved and floor areas cleaned to the required standard

  • Are all edges cleaned to the required standard

  • Are all matted areas cleaned to the required standard

  • Are all glazed and doors cleaned to the required standard

  • Are all fixtures and fittings cleaned to the required standard

  • Are all walls cleaned to required standard

  • Are all bins emptied and cleaned to the required standard

  • Is cleaning maintenance to the required standard (peak trade)

External Trading Areas

  • Are all paved and floor areas cleaned to the required standard

  • Are all edges cleaned to the required standard

  • Are all areas of landscaping to the required standard

  • Are all fixtures and seating cleaned to the required standard

  • Are all bins emptied and cleaned to the required standard

  • Is cleaning maintenance to the required standard (peak trade)

Toilet Areas & Change Rooms

  • Are all floors cleaned to the required standard

  • Are all doors cleaned to the required standard

  • Are all hand basins cleaned to the required standard

  • Are all mirrors cleaned to the required standard

  • Are all toilet pans cleaned to the required standard

  • Are all consumables used correct,controlled with COSHH available

  • Are all walls and partitions cleaned to the required standard

  • Are all air vents cleaned to the required standard

  • Are the disabled and parents rooms cleaned to the required standard

  • Is cleaning maintenance to the required standard (peak trade)

Staff Presentation-personal

  • Are the staff seen in the public and client areas presented in a neat and tidy fashion that complies with the relevant dress code &safety requirements

Staff Presentation- Equipment

  • Is all team equipment seen in public &client areas clean,in a good state of repair & is appropriately secured to prevent unauthorised access or use

Staff Demeanor/Attitude

  • Do all staff on site during the visit appear to be personable and welcoming responding in an appropriate fashion if questioned

Staff Radio Protocol

  • Are radios used in public areas connected to an earpiece ensuring that radio traffic is not audible to the general public and that usage of the radios in public areas is done in a discreet and professional manner

Staff Industrious/Efficient

  • Are staff seen to be working throughout the site appear to be industrious & engaged in their tasks at all times. Are they seen to be working in an efficient,energetic & focused manner

  • Name of auditor

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