Get Fit Audit Q4

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

• Duty Manager :

Standards

• Are the windows, including the front door, clean? (No hand marks, watermarks,etc)

  Yes

  No

  N/A

• Are the windows up to date and displaying the correct marketing, and of an acceptable standard?

  Yes

  No

  N/A

• Shop floor Clean and Tidy?<br>a. Are all papers straight and not flapping?<br>b. Are all marketing materials neatly displayed with no Sellotape visible?<br>c. Are all magnetic strips clean and clear from finger marks?<br>

  Yes

  No

  N/A

• Correct Marketing, Promotions and coupons on display?

  Yes

  No

  N/A

• Customer toilets clean, toilet paper, hand soap available?

  Yes

  No

  N/A

• All colleagues in uniform and presentable?

  Yes

  No

  N/A

• Counter and all Colleague areas tidy and free from clutter?

  Yes

  No

  N/A

• FOBT screens, sides and front clean?

  Yes

  No

  N/A

• Are all functions of the FOBTs in working order? eg Note reader, lights and screens?

  Yes

  No

  N/A

• Are all stools of a satisfactory standard?

  Yes

  No

  N/A

• Comments,

People

• Colleagues able to demonstrate a comprehensive understanding of current/upcoming promotion/s?

  Yes

  No

  N/A

• Can the Team re iterate WOE steps?

  Yes

  No

  N/A

• Rota's complete at least two weeks in advance?

  Yes

  No

  N/A

• Holidays booked and recorded in diary?

  Yes

  No

  N/A

• Comments,

Customer

• Ask customer feedback - was the feedback positive?

  Yes

  No

  N/A

• Do the team members know the names of every customer in the shop at the time of the visit?

  Yes

  No

  N/A

• Customers offered tea and coffee during visit?

  Yes

  No

  N/A

• All customers welcomed on entry during visit?

  Yes

  No

  N/A

• Alien and manual bets settled and up to date?

  Yes

  No

  N/A

• Team aware of latest mystery shop report and action plan complete ?

  Yes

  No

  N/A

• NPS for Visit (Out of 10)

Business Reporting

• Diary completed daily (IS Checklist, figures, expenses, discrepancies and HD logs)?

  Yes

  No

  N/A

• 2015 Target sheet up to date?

  Yes

  No

  N/A

• Team aware and using GOG procedure?

  Yes

  No

  N/A

• Regular head counts and competitor checks being completed? (If applicable)

  Yes

  No

  N/A

• Comments,

Compliance

• Are Responsible Gambling materials correctly displayed and up to date? (Refer to Compliance audit document).

  Yes

  No

  N/A

• Do the team have sufficient knowledge of large staking OTC and GM customers?

  Yes

  No

  N/A

• Latest distant learning complete by all members of the team?

  Yes

  No

  N/A

• SE test on current exclusions show regular checking by team members?

  Yes

  No

  N/A

• RGI interaction completed correctly with the relevant reporting guidelines in the GC Manual?

  Yes

  No

  N/A

• Do the shop team have sufficient understanding of interaction triggers and the RGI process?

  Yes

  No

  N/A

• Cat A, Cat B and successful challenges monitored by Manager?

  Yes

  No

  N/A

• Do the shop team have sufficient knowledge of the SE process?<br>Are the shop team aware of responsible gambling support available to customers to be discussed during RGIs? (National Gambling Helpline, Set Your Limits, SE and GM statements)

  Yes

  No

  N/A

• Do the shop team have sufficient understanding of customer fraud and where to find relevant information?

  Yes

  No

  N/A

• Do the shop team have sufficient understanding of IRF procedures? (Categories of reporting).

  Yes

  No

  N/A

• Monitored customers up to date - <br>a. No derogatory names used<br>b. No teams logged

  Yes

  No

  N/A

• Comments,

Security

• Buddy Shop system in use everyday, with evidence logged in the LBO diary of calls made / received?

  Yes

  No

  N/A

• Colleagues aware of the Distress Code word?

  Yes

  No

  N/A

• Safe combination procedures followed?

  Yes

  No

  N/A

• Is the Safe and Insert locked?

  Yes

  No

  N/A

• Counter Door closed?

  Yes

  No

  N/A

• Till floats under as per counter plan?

  Yes

  No

  N/A

• Daily Manager check procedures followed?

  Yes

  No

  N/A

• Evidence of regular Banking?

  Yes

  No

  N/A

• Colleagues aware of the mag lock policy?

  Yes

  No

  N/A

• Comments,

Health and Safety - 5 Key Questions

• Fire Exit is unlocked, free from obstruction and the escape route leads to the designated Fire Meeting Point with no obstructions (walk the route)?

  Yes

  No

  N/A

• Fire Alarm is being tested weekly and recorded on the Inspection Section in the H&S Manual?<br>Duty Manager to test the Fire Alarm whilst on site to demonstrate knowledge

  Yes

  No

  N/A

• Emergency Lighting is being tested Monthly and recorded on the Inspection Section in the H&S Manual?

  Yes

  No

  N/A

• Check all documents in Section 4 of the H&S Manual are present and in date?

  Yes

  No

  N/A

• Site Specific Risk Assessment - this document demonstrates that the LBO Manager is involved in looking at their environment and therefore able to identify local risks. As such, there should be at least 5 risks identified and recorded, including, violence in the workplace, opening and closing LBO, banking and emptying FOBTs

  Yes

  No

  N/A

• Comments,

Alignment

• Team aware of the Vision and Strategy?

  Yes

  No

  N/A

• Can the Team reiterate the WOE Steps?

  Yes

  No

  N/A

• Do the team know what they have to do in their shop to "Get Fit"?

  Yes

  No

  N/A

• Have all Colleagues been briefed and aware of Daily Focus?

  Yes

  No

  N/A

• Colleagues briefed and aware of the District HOME improvement plan?

  Yes

  No

  N/A

• Comments

AOB

• Are all actions complete from previous visit?

  Yes

  No

  N/A

• Enter electricity meter reading - if accessible

• Comments

Support needed from DOM