Title Page
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Department Audited
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Conducted on
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Audited by
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Names of Associate(s) Audited
Standards
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Evening service is provided automatically
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Evening service is provided automatically or the guest is prominently invited to call to request service
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Evening service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed
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During evening service, an effort is made to set an appropriate atmosphere
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During evening service, bedding is neatly prepared. If decorative items are removed, they are discreetly stored
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During evening service, clothing left around the room is neatly folded or draped and left within immediate guest view
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During evening service, shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas
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The bedroom is tidied, with significant debris removed from floors and furnishings; wastebaskets are emptied and reading materials are straightened
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During evening service, the bathroom counter, sink, shower, and tub are cleaned
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Bedroom and bathroom amenities are sufficiently supplied to last until the next service
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During evening service, toiletries and cosmetics are neatly arranged
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High-quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves
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During evening service, used bathroom linens are removed and neatly replaced, unless the guest chooses to participate in an environmental preference program
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All fresh bathroom linens are clean and in excellent condition
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If the guest opts into an environmental preference program, their requests are honored
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If a housekeeping evening service attendant is encountered, they are very polite and professional. Their appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene
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Amenities are not replaced until necessary *
