Title Page
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STORE
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DATE & TIME
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AUDITED BY
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Location
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MANAGER ON DUTY
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KITCHEN MANAGER
QUALITY
FOOD ITEM #1
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NAME OF THE DISH
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COMPLETENESS
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PLATING
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QUALITY
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TIME
FOOD ITEM #2
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NAME OF THE DISH
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COMPLETENESS
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PLATING
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QUALITY
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TIME
FOOD ITEM #3
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NAME OF THE DISH
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COMPLETENESS
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PLATING
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QUALITY
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TIME
DRINK ITEM #1
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NAME OF THE DRINK
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COMPLETENESS
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DRINK PRESENTATION
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QUALITY
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TIME
DRINK ITEM #2
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NAME OF THE DRINK
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COMPLETENESS
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DRINK PRESENTATION
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QUALITY
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TIME
QUALITY STANDARDS
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(Food and Beverage) Raw materials: Only approved raw materials (direct supplier or outside purchase) must be used by the Store.
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Standard receiving procedure being practiced.
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FIFO SYSTEM must strictly be observed and followed consistently.
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SHELF-LIFE : All products must have label and Within Production Date/Expiration Date
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Freezer is clean and in good working condition (5 to -5 Fahrenheit) (-17 to 21 Celsius)
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Chiller is clean and in good working condition (10 to 34 Fahrenheit) (2 to 5 Celsius)
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Rice Warmer is clean and in good working condition.
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Uses and follows standard portioning, grammage and cut, marination and preparation.
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Recipe Adherence : Kitchen Staff can demonstrate any product recipes and adheres to procedures correctly.
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RECIPE BOOK: Must be complete, available, updated, clean and in good condition.
SAFETY AND SANITATION
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No expired, damaged or pest infested items
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No out of stock items/86 items
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All items/ingredients for use and in storage is covered <br>
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All items show no signs of quality deterioration/discoloration
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Follows CLEAN AS YOU GO (CAYGO) Policy
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Follows hand gloves policy (2 kinds)
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Follows proper thawing procedure; no forced thawing
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Follows correct use of colored chopping board and knife. <br>
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Regular pest control is conducted by an accredited provided
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Kitchen is free from rodents, pests and flies.
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Follows properly the usage of food contact to non food contact materials
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Standard food hierarchy being practiced to prevent cross-contamination
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Approved Chemicals, Cleaning Materials are in use and stored properly. Correct dilution is being followed.
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Hand Washing : Store Team is practicing "full-handwashing cycle"
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Towel being used is clean, not worn out and has no foul odor.
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Personnel health : Store Team should have no open wounds, health permit is always available and updated
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Standard Food containers should be maintained clean and being used properly. Lids are in place.
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No personal food/things stored and found in kitchen area.
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Trash bin for trimmings available, with liner, not overflowing
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Standard Garbage Disposal / Garbage Trolley are being used, with liner, cover and in good condition.
STORAGE AND INVENTORY
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Par level Checklist is updated, being used and must be noted by the Manager.
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Inventory forms (Meat Inventory) are accomplished and accurately done.
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Inventory is within acceptable range and complies with Build-to. (Par Level)
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Delivery and Issuance Policies and Procedures are strictly followed.
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Frozen/chilled items are immediately stored in the freezer/chiller after receiving
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Stocks are in elevated position 6" above the ground
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Stock Room is clean and is only accessible to Authorized Personnel only.
SERVICE TIME
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NAME OF THE DISH 1
KEY IN TIME
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SERVING TIME
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TOTAL SERVING TIME
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SCORE
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NAME OF THE DISH 2
KEY IN TIME
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SERVING TIME
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TOTAL SERVING TIME
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SCORE
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NAME OF THE DISH 3
KEY IN TIME
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SERVING TIME
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TOTAL SERVING TIME
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SCORE
SERVICE SEQUENCE
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OPENING GREETINGS
Smiles, welcomes & greet guest accordingly within 10 seconds
Greets the guest using the standard greeting in an appropriate tone of voice and seats them right away.
Walks slightly ahead of guest & uses open palm to lead guest to the table.
CSA must mention the Manager and server name
CSA endorses guests to the Food Server and politely excuse herself
SERVICE SEQUENCE
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SERVERS ACKNOWLEDGEMENT / ORDER TAKING
Server introduces his/her name to guest and mentions banchans while serving
Repeats order to guest in sequence
Pronounces words clearly & speaks at moderate pace
Knowledgeable with the products/promo/new products
Uses marketing props when suggesting: MENU, INSERTS, POSTERS, etc
Suggestive selling and Upselling
Repeats order to guest clearly
ORDER DELIVERY
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Select date
Excuse himself/herself before putting down the food in the table
States the product name as food is served
Warns guests for hot stonepot, tupegi or soup
Informs guest regarding completeness of food ordered by guests
Graciously says “Enjoy your Meal!”to the guests after serving
CHECK BACK & TABLE VISIT
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Select date
Anticipates guests and checks back on guest for any needs or request
Courteously approaches guests for Google Review; Uses standard spiel;
BILL OUT
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Select date
Confirms guest request for bill-out and presents the bill within two minutes
Manager to conduct billing out transaction
Accept payment, counts the money & mentions the amount received for Cash payment
Give exact change/receipt within 5 minutes for cash transaction; 8 minutes for credit card/senior citizen transaction
CLOSING GREETINGS
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Select date
Smiles, bids the customer goodbye & asks for repeat business
Greet the guest using the standard exit greeting in an appropriate tone of voice
SERVICE STANDARD
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Select date
Manager is present at the dining area to supervise the entire flow of the operations. 100% Manager visibility at all times.
Managers and Dining staffs responds/attends to the needs of the guest urgently.
Special attention/assitance is given to elderly, families and handicapped or physically challenged.
Staff Positioning/Zoning is updated/utilized. Best Man, Best Station. ACES in PLACES.
Showtime Checklist is updated, complete and accurately accomplished by the Manager within the prescribed time.
Pre-bussing of tables
Wipes and sanitizes table with a clean, sanitized towel
Standard music is played in a standard volume; no unnecessary noise from employees
Restroom Checklist is updated, posted and accomplished properly
GUEST COMFORT & AMBIANCE
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Select date
Lights and fixtures are always ON, dust-free and in good condition.
Only approved Music is played.
Volume is acceptable, clear, not skipping and must be restored within 1 minute in case of music interruption.
Temperature must be 76-78ᵒF (24-25ᵒC). Guest should feel comfortable and has NO foul odor.
Restroom/Wash Area: spotlessly clean and in good condition, no foul odor. Plumbing and faucet in good working condition
Chairs/Coach are in good condition no worn out fabric/upholster
MARKETING STANDARD
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Select date
Signage is always ON as scheduled, clean and in good condition.
Approved Marketing Collaterals : Banners, Easels standees, Posters, Brochures and Flyers, must be complete, placed/displayed in its designated area, clean and in good
Wall Murals / Decors must be clean and in good condition.
Menu and handheld Menu are available, updated, clean and in good condition.
Only approved take-out packaging material is being used.
STORE FACILITY & CONDITION
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Select date
Walls and Floor tiles are complete and in good condition.
Ceilings and vents are in good condition.
Glass Panel and Glass Door are aligned and in good condition.
All smallwares / utensils: Spoon, Chopsticks, Tongs and scissors organized, clean and in good condition.
Condiments Station is clean (including condiments holder), organized and properly stocked.
Tables and furnitures are in good condition.
MANAGEMENT STAFF IMAGE
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Select date
Proper Grooming and Unifrom Standards at all times.
Hair is tied into bun
Nameplate available
Correct uniform Standard (polo, pants, shoes and apron)
No loud haircolor, no other accessories/jewelries.
Correct haircut
Shaved mustache/beard
Nails are clean and trimmed
Team uses appropriate language, tone and gestures at all times. Call each other by their first name.
Portray professional image (no horse playing, texting and answering mobile phone calls-unless official)
CLEANLINESS (FOH, DINING & BAR)
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Select date
Baseboards, walls, & backwalls are clean
Ceilings,vents & fixtures are clean
Floor is cleanand dry, free of accident causing liquid
Iwata / Airclooer is clean and in good working condition
No Tape/Adhesive marks visible.
No busted lights.
Glass Panel / Glass Doors are clean.
Wet Floor sign available
Cleaning towels, Depta, APC, pinesol available. Service trolleys and spray bottles are available
Picture frames/ Murals are clean / aligned / dusted
CSA Podium is clean and in good condition
Ice is available. Ice container clean and in good condition.
Ice scooper is available and is stored in a separate container
Beverage chiller is clean and in good working condition
Juice Dispenser is clean and in good working condition
Water Dispenser is clean and in good working condition
Decanter, water pitcher and glasses is clean and available
Chairs, high chairs and tables area clean and sanitized
Trash area is clean, & containers are changed as needed and with no foul odor.
Water line no leaks, working; clean bar sink
Grill exhaust clean and in good working condition
Grill is clean and in goodworking condition
Portable grill is readily available
Banchan station is clean and organized.
Banchan is covered at all times
Ice cream machine is clean and in good working condition
Service cabinet is clean, organized and free from pest
Samjang, sesame sauce and Galbi sauce labelled and in clean bottle dispenser
Trays & cutlery bins clean, in good condition
Bussing station is clean and organised. No foul odor.
BOH (KITCHEN & STOCKROOM)
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Select date
Baseboards, walls & backwalls are clean and in good condition
Ceilings,vents & fixtures are clean
Floor is clean/ free of accident causing liquid and in good conditon
NO Tape/Adheseive marks visible.
Ligthings & fixtures are clean.
Emergency lights available and in good condition
Sprinkle available and in good condition
Smoke Detector available and in good condition
Prep shelves and tables are clean and organized
Stainless sinks are clean, sanitised, and properly set-up (with strainers) and with no plumbing defects.
Stainless shelves are clean and organized
Dishwashing sink is properly set-up/used - w/ strainer and no plumbing defects.
Dishwashing Machine is clean and in good working condition
DW racks/shelves are clean and organized
Cambros/pans are clean and washed. Free from old labels.
Dry storage is clean and organised.
Mop buckets/sinks are clean, organised and functional.
Grease traps are clean, no solid deposits, exterior casing clean.
Stations clean and organized
Salamander is clean and in good working condition
Rice warmer is clean and in good working condition
Meat Slicer is clean and in good working condition
Burners and griller are clean, functional, in good condition
Kitchen printers working properly
Electrical line, gas line, water line no leaks, working properly
Cooking pan and pots clean and grease fee
Airconditioning Unit clean and in good condition
Floor and walls are clean & dry, no cobwebs
Mop clean, in proper location, not soiled
Hoods/filters are clean & polished.
OFFICE & CASHIER AREA
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Select date
Printer is clean and in good condition
POS, printer, credit card terminals, telephone are clean, working properly
Cellphone clean, in good conidtion and with celphone holder
Cabinet/Shelves is dust free
Bill jacket is in good condition
Cashier area is clean, organize and only accessible to authorized personnel only.
Locker area clean and organized. No store stocks mixed with personal belongings.
Floor and walls are clean & dry, no shoe prints; no cobwebs
Cash vault is in good working condition, clean and always locked.
RESTROOM
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Select date
Floors, walls, ceilings are clean and dry, restroom no foul smell
Lights on, functional, working properly
Toilet bowl, seat cover, bidet and male urinal clean, functional
Restroom stocked with hand soap & tissue
Mirror spotless, no crack/chipped off part
Clean Sink, functional flush, in good condition
ADMIN
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Select date
Store permits & Licenses availble properly posted
Barangay Permit
Business Permit
Sanitation Permit
Liquor Permit
Mayor's Permit
BIR Permit
Fire Bureau Permit
BIR Journal
Management Logbook
STR Logbook
Delivery Logbook
R&M Timecard
Sales Monitoring Report
Lost and Found Logbook
Beverage Logbook
Spoilage/Wastage Logbook
PWD/SC Ledger
Dining and Kitchen Linecheck form accomplished
Fire extinguisher available and not expired
Cash Deposited on time with depo slip filed
Gift Certificate available and accounted
CCTV cleaned and in good working condition
Weekly Roster and Daily Schedule is updated, posted and accomplished properly by the Manager
ACCOUNTING (BEVERAGE INVENTORY)
ACCOUNTING (CASH FUND)
ACCOUNTING (SALES DEPOSIT)
ACCOUNTING (PETTY CASH)
