***GM Tilling SOP Audit***

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Till being audited

• Upper Mall

• Lower Mall Ladies

• Lingerie

• Menswear

• Home

Tilling operations

• Are the till points clean and tidy?

  Yes

  No

  N/A

• Please take a photo of the front of the till point

  Media

• Please take a photo of the rear of the till point

  Media

• Is there sufficient wrapping at the till points?

  Yes

  No

  N/A

• Are all tills working

  Yes

  No

  N/A

• Has this been reported to Operations?

  Yes

  No

  N/A

• Please contact the operations section co on 3228 to report

• Is the till furniture in good repair?

  Yes

  No

  N/A

• Please photograph any damage that needs repairing

  Media

Tilling Service

• Is somebody managing the till operation?

  Yes

  No

  N/A

• Is there a queue?

  Yes

  No

• Are advisors thanking customers for waiting?

  Yes

  No

  N/A

• Is the queue being managed?

  Yes

  No

  N/A

• Is the till cover planned using the daily roster?

  Yes

  No

  N/A

• Are the team proactively talking about CSAT surveys to customer?

  Yes

  No

  N/A

• Are the team proactively talking about the loyalty promotions vouchers?

  Yes

  No

  N/A

• Are the tills opened in the correct order? ( closest to the customer first ).

  Yes

  No

  N/A

• Are customers being charged 5p for single use carrier bags.

  Yes

  No

  N/A

• Feedback to advisors as it is a legal requirement that we charge 5p for all single use plastic carrier bags.