Title Page
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Select the problem you are facing:
- Red bar at the top of the GTC POS app
- GTC POS app is stuck/frozen on a particular screen.
- Can’t close the register
- Product pricing is incorrect
- Card reader is not working
- Printer
- App crashing/freezing or any other miscellaneous issues with POS app
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Select the potential cause of the problem in order to see a solution
- Network has lost internet connection
- (If a Wi-Fi iPad) iPad is connected to the wrong Wi-Fi
- (If a LAN iPad) iPad has lost connection to the Network/LAN.
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Contact till support on radio channel 6
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Go to the iPad’s Wi-Fi settings and check that it is connected to the correct Wi-Fi Network
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Unplugged the Ethernet adapter and plug it in again. If problems persist, please contact your network administrator.
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Select the potential cause of the problem in order to see a solution
- Network connection issue during a transaction
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Quit the GTC POS app by double clicking the Home Button on the front of the iPad and then swiping the GTC window away.
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Select the potential cause of the problem in order to see a solution
- There is no internet connection or sales have not synced
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Reconnect iPad to the internet and allow a few moments for the iPad to sync sales. To force Sync, tap on the wheel on the top right to display settings > Tap on “App version” > open “Debug Tools” > “Force Sync”
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Select the potential cause of the problem in order to see a solution
- App settings need updating
- Pricing needs to be changed on the back office
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Press the Surrey logo in the top left to download the new settings.
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Contact area manager.
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Select the potential cause of the problem in order to see a solution
- Reader has lost connection.
- iPad has lost internet connection.
- Other miscellaneous cause
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Check reader is on and has battery/power.
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Check that Bluetooth is enabled on the iPad and reconnect to reader by clicking on payment setting
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Turn the card reader off, and turn it back on again.
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Go to the iPad’s Wi-Fi settings and check that it is connected to the correct Wi-Fi Network.
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Contact till support on radio channel 6
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Select the potential cause of the problem in order to see a solution
- No power to printer
- Printer doesn’t print
- Red light flashing
- (If LANPrinter) ethernet cable is unplugged.
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Check it's switched on and there's power to the unit. Check cables are not loose.
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Check there is a till roll in the printer and printer doesn’t have paper jammed
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Remove jammed paper and switch on and off. If there is a clear blue light - good to go
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Check the cable between the iPad and the LAN ethernet port.
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Quit the app. See instructions on pdf.
