Title Page

  • How to clean coffee flasks guide:

  • How to clean coffee brewers guide:

  • Venue

  • Main Room

  • Are there any breakout rooms? If so, which ones?

  • Event

  • Completed by (Manager Name)

  • Sales Executive

Function Sheet

  • Please open today's function sheet, and clarify event specifics with the client upon their arrival.

BRIEFING NOTES

  • Are there any changes to the function sheet in terms of timings, requirements or setups etc?

  • What changes have been made? Please list below:

Opening Checklist

HSE Checklist for all venues

  • Are the catering premises free of evidence of pests?

  • Is the kitchen clean and tidy, and all work surfaces sanitised?

  • Is there a supply of hot running water to wash hand basins and wash sinks?

  • Are all hand wash basins provided with suitable hand wash facilities?

  • Are all services and utilities working correctly, including accessible toilets?

  • Is all catering equipment in good working order?

  • Are all staff reporting for work fit and well and wearing the correct uniform / PPE?

  • Have all staff been properly inducted?

  • Please introduce this staff member to the stadium, show them where the main kitchen is, fire evacuation procedure and complete any HSE forms.

  • Venue map

    C&E Venue Map.jpg
  • Are all fire exit routes kept clear and is the fire-fighting equipment available in the relevant locations? Notify the Duty Manager of the number and location of wheelchair users.

  • Is all relevant allergen information available?

Bar Pack

  • Has your event got a bar booked?

  • Is there a minimum spend?

  • What is the minimum spend? (£)

  • What type of bar?

  • Which bar(s) are you managing today?

  • Roof Terrace Cashier 1

    58647

    Roof Terrace Cashier 2

    61135

    Roof Terrace Cashier 3

    75404

    Roof Terrace Cashier 4

    19888

    Roof Terrace Manager

    18803

  • 1845 Terrace Cashier 1

    53652

    1845 Terrace Cashier 2

    52354

    1845 Terrace Cashier 3

    46543

    1845 Terrace Manager

    87238

  • Box tills

    16535

    Box Manager
    85312

  • India Room Cashier 1

    96101

    India Room Cashier 2

    85392

    India Room Cashier 3

    76204

    India Room Manager

    18842

    India Terrace Cashier 1

    46305

    India Terrace Cashier 2

    19601

    India Terrace Cashier 3

    33327

    India Terrace Manager

    19981

  • England Cashier 1

    47577

    England Cashier 2

    78744

    England Cashier 3

    90865

    England Manager

    19923

  • John Major Cashier 1

    59985

    John Major Cashier 2

    26631

    John Major Cashier 3

    18273

    John Major Manager

    19907

  • Ashes Suite Cashier 1

    18968

    Ashes Suite Cashier 2

    53295

    Ashes Suite Cashier 3

    71262

    Ashes Suite Manager

    18882
    Australia Cashier 1

    73831

    Australia Cashier 2

    73434

    Australia Cashier 3

    48162

    Australia Manager

    19949

  • Pakistan Room Cashier 1

    99158

    Pakistan Room Cashier 2

    69443

    Pakistan Room Cashier 3

    74854

    Pakistan Room Manager

    18863

  • Pakistan Terrace Cashier 1

    33541

    Pakistan Terrace Cashier 1

    96262

    Pakistan Terrace Cashier 2

    44632

    Pakistan Terrace Cashier 2

    75617

    Pakistan Terrace Cashier 3

    10552

    Pakistan Terrace Cashier 4

    64153

    Pakistan Terrace Manager

    79341

    Pakistan Terrace Manager

    17789

  • Tension Terrace Cashier 1 <br><br>37635 <br><br>Tension Terrace Cashier 2 <br><br>29416 <br><br>Tension Terrace Manager <br><br>17749

  • Westminster Terrace Cashier 1

    87168

    Westminster Terrace Cashier 2

    68467

    Westminster Terrace Cashier 3

    28261

    Westminster Terrace Manager

    17722

  • Montpelier Cashier

    87842

    Montpelier Manager

    98961

  • Bedser Box Manager

    46582

  • Jan

    13516

    jJn

    17537

  • Mick1

    13062

  • Thorpe

    17477

  • Mark

    17524

  • Prince

    64134

  • Committee Cashier 1

    66849

    Committee Manager

    97932

  • Alcock Cashier 1

    78537

    Alcock Cashier 2

    52356

    Alcock Cashier 3

    21754

    Alcock Cashier 4

    33112

    Alcock Manager

    12622

  • Long Room Ale Cashier 1

    52902

    Long Room Ale Cashier 2

    77491

    Long Room Ale Cashier 3

    13169

    Long Room Ale Cashier 4

    43213

    Long Room Ale Manager

    17312

    Long Room Coffee Cashier

    19832

    Long Room Coffee Manager

    12561

  • Ali Brown Cashier 1

    75533

    Ali Brown Cashier 2

    57266

    Ali Brown Cashier 3

    89834

    Ali Brown Cashier 4

    82742

    Ali Brown Manager

    12521

  • 175 Members Lounge Cashier 1

    85692

    175 Members Lounge Cashier 2

    46937

    175 Members Lounge Cashier 3

    46382

    175 Members Lounge Cashier 4

    63942

    175 Members Lounge Cashier 5

    75392

    175 Members Lounge Cashier 6

    48924

    175 Members Lounge Cashier 7

    46398

    175 Members Lounge Cashier 8

    3369

    175 Members Lounge Cashier 9

    76312
    175 Members Lounge Cashier 10

    12899
    175 Members Lounge 11

    16593

    175 Members Lounge 12

    14939

    175 Members Lounge 13

    16155

    175 Members Lounge 14

    55337

    175 Members Lounge 15

    46322

    175 Members Lounge 16

    66385

    175 Members Lounge 17

    44793

    175 Members Lounge 18

    47381
    175 Members Lounge Manager

    47831

  • Duchy Cashier 1

    46378

    Duchy Cashier 2

    76346

    Duchy Cashier 3

    69145

    Duchy Cashier 4

    78392

    Duchy Cashier 5

    44692

    Duchy Cashier 6

    77931

    Duchy Cashier 7

    96587

    Duchy Cashier 8

    62574

    Duchy Manager

    47899

  • Sylvester's Cashier 1

    66931

    Sylvester's Cashier 2

    32853

    Sylvester's Cashier 3

    95177

    Sylvester's Cashier 4

    67313

    Sylvester's Cashier 5

    73988

    Sylvester's Cashier 6

    44133

    Sylvester's Manager

    49311

  • Legends Lounge Cashier 1

    15372

    Legends Lounge Cashier 2

    80791

    Legends Lounge Manager

    18828

  • PM Terrace Cashier 1

    87152

    PM Terrace Cashier 2

    53628

    PM Terrace Cashier 3

    69534

    PM Terrace Cashier 4

    44422

    PM Terrace Cashier 5

    66622

    PM Terrace Cashier 6

    44112

    PM Terrace Manager

    77436

  • West Indies Terrace Cashier 3

    74301

    West Indies Terrace Cashier 4

    19213

    West Indies Terrace Cashier 5

    87675

    West Indies Terrace Manager

    12353

    West Indies Terrace Cashier 1

    67461

    West Indies Terrace Cashier 2

    63896

    Westminster Terrace Cashier 1

    87168

    Westminster Terrace Cashier 2

    68467

    Westminster Terrace Cashier 3

    28261

    Westminster Terrace Manager

    17722

Opening Checklist

  • Roller shutters are open and visual check of unit done.

  • All tills checked and ready for operation.

  • Check all fire exit routes kept clear and is the fire-fighting equipment available in the relevant locations.

  • Check all catering equipment is in good working order.

  • Check stock against bar tariff

  • Ensure bar is merchandised - display items are on point.

  • Check there is a supply of hot running water to wash hand basins and wash sinks.

  • Check beer is pulled through and pouring ok.

  • Check all the catering premises are free of evidence of pests.

  • All staff members are briefed and signed all necessary pre-event paperwork.

  • Please now do your stock count on the Sum Up Stock app. Check the box once completed and continue to next section.

  • Please brief all staff members on Responsible Service of Alcohol
    Key Point: If a customer looks under 25 years old, ask for ID to ensure they are over 18.
    It is against the law to: - Sell alcohol to under 18s. - Sell alcohol to those who appear drunk.
    The only acceptable forms of ID are: - Photocard driving license, passport or pass hologram card.
    Our licence only allows customers to purchase 4 drinks at one time.
    If a customer is refused service for any reason, please complete the Alcohol Service Incident Log.

  • Adam Wilson - the venue DPS - authorises the following team members to make sales of alcohol
    under the terms of our premises license and subject to restrictions under the Licensing Act 2003 at The Oval.

  • By signing below, I am agreeing that I have been briefed on Responsible Service of Alcohol and understand the rules stated above.
  • Name & Agency

  • Please state how much cash you have on your person. If none, please put 0.

  • Please list the serial numbers (S/Ns) on the PEDs
  • undefined

  • Once this is done, please use this Guide for Tamper Checks to ensure your PED machines are safe to use.

  • PED Troubleshooting Guide

  • GoodTill Troubleshooting Guide

  • Please continue to the next section.

Team Safety Briefing - use this to brief all staff

Safety Conversation

  • Please now conduct the Safety Conversation for the day, and get all staff to sign at the bottom of this page.

First Aid Requirements

  • You must report any accident to your supervisor/manager.

  • First aid facilities are available in the kitchens, on the concourse at the medic sites, and via Event Control/Security.

Fire and Emergency

  • Alarm sound is: Spoken Word/Continuous Bell

  • Exit by nearest fire exit: Please familiarise yourself with the layout of the suite and the fire exits available.

  • Assembly point for the JM Finn Stand is the JM FINN CAR PARK Assembly point for the Pavilion & Galadari Stands is the PAVILION FORECOURT

Key Safety Behaviours

  • BE MINDFUL – Always think first before you carry out a task or activity. Are there any risks or hazards and is it safe to carry on?

  • GET INVOLVED – Help your colleagues if they need it or if you see them in trouble.

  • SPEAK OUT – If you are unsure of anything ask your manager/supervisor or if you see any unsafe environments or working activities then let them know.

Personal Protective Equipment

  • PPE is provided to ensure risks to your safety are minimised. Ensure you use it e.g. waiters cloths, oven cloths, gloves and goggles.

Manual Handling

  • Ensure any manual handling tasks are within your capabilities and if you need assistance please ask a member of the team or your supervisor/manager. Always use lifting aids where provided e.g. trolleys, sack trucks, keg barrows.

Slips, Trips and Falls

  • Ensure that any spillages are cleaned up immediately, keep walkways and working areas clear of obstructions, report any damaged floor surfaces to your supervisor/manager immediately and avoid running or rushing in your workplace.

COSHH

  • You must not use any chemicals unless you have been trained to do so. Ensure you always follow instructions on the chemical safety task card. Specific chemicals used on this site include: Oasis Pro 20 or Aseptopol EL76 Surface Sanitiser (clear debris, spray surfaces, wipe down with clean paper towel, then re-spray and allow a 5-minute contact time before wiping off with a clean paper towel for FOH areas and the standard 1-minute contact for BOH).

Working with Equipment

  • Only use equipment and machinery that you have been trained to do so. Never attempt to carry out any repairs or modifications to equipment.

Burns and Scalds

  • Take particular care when working with hot materials and equipment and when carrying hot food and liquids. If you are using deep-fat fryers, ensure you have been trained.

Essentials of Hygiene and Rules of Safety

  • Ensure you read the “essentials of food hygiene” and “rules of safety” located within this pack prior to commencing work.

Allergens

  • If a guest asks you about allergens within a specific dish, then provide them with the Allergen QR code or a copy of the Allergy Information Folder and point out the allergy information sheet for that dish so they can make an informed choice. If you are unsure of any aspect, notify your head chef immediately.

Customer Service

  • Deal with customers in a polite, helpful and friendly manner. Refer any queries you cannot deal with to another member of the team. If you feel threatened at any time alert your manager/supervisor immediately and ensure you know how to raise the alarm.

Alcohol Service Authorisation

  • Ensure all team members have been briefed on responsible alcohol service.

Additional Infomation

  • Please all brief your team on COVID-19 safety conversation, the hand washing and hand rub procedures and Infection Control.

  • Team Member Sign Off
  • I confirm I have received the Safety Conversation and been briefed on the above Health & Safety points.

  • Team member name

  • Signature

You're ready to go!

  • Your opening checks are now done. Please complete the next sections at the end of your event.

Alcohol Incident Log

  • Have any alcohol incidents happened during the event?

  • Type of incident

  • Please state the nature of the incident:

  • What was the outcome of this incident?

Closing Checklists

Closing HSE Checklist for all venues

  • Has all food and drink been stored away correctly?

  • Is all food within ‘Use By’ date codes?

  • Is the kitchen clean and tidy, and all work surfaces sanitised?

  • Has all waste been removed and placed in the correct bins?

  • Have all cleaning chemicals been stored away correctly?

  • Has all catering equipment been left in good working order? Have all defects to fixtures and fittings been reported?

  • Are all food temperature records completed correctly?

  • Have any food comments been logged?

  • Have all services been turned off and the premises made secure?

Closing HSE Checklist for the Oval

  • Has in-date milk been returned to the main kitchen C&E fridge?

  • Has any out-of-date milk been put in the ORCA trays? Full bottles must be given to porters to dispose of.

  • Ensure all lights and heating units in the front and back of house areas are switched off.

  • Ensure all plugs except fridges and freezers are turned off.

  • Please count the number of cups you have left at the end of the shift.

  • Glass needs to go in GLASS BINS

Consumption sheet

CONSUMPTION

  • Booking Name

  • Account Name

  • Event Number

  • Event Date

  • On site client contact

  • Sales Executive

  • Manager's Name

  • Room/s

  • Function Type

  • Agreed Numbers

  • Actual Numbers

CLIENTS TO SIGN: By signing this consumption sheet, I, a designated signatory for this event, am agreeing that I received all the items stated on the function; any additional items I received and will be invoiced for are below:

    Additional Items (please include any printing here also)
  • Additional item(s):

  • Quantity

  • Price (£) per item exc. VAT

Till receipt

  • Has there been a bar today?

  • What type of bar?

  • Please upload an image of the signed till receipt. Use the media button below to insert an image.

  • Was there a minimum spend on the bar today?

  • Please state the minimum spend (inc. VAT)

  • Was the minimum spend reached?

  • What was the actual spend (inc. VAT)?

  • What is the difference between the agreed minimum spend and the actual minimum spend?

  • Please now get the client to sign below to approve the actual spend.

  • To be signed by the client: I acknowledge the minimum spend wasn't reached, and therefore, confirm the difference to be charged post-event:

CLIENT FEEDBACK

  • Please provide any written feedback you wish to share with the Venue

  • Would you be willing to answer 5 questions on your experience with the Kia Oval?

  • Was there food at this event?

  • Quality of the food

  • Quality of the facilities

  • Welcome experience

  • Pre-event communication

  • Likelihood to return (10 -definitely, 1-never again)

Please sign (client and manager)

  • Client Print Name & Signature

  • Event Manager Name & Signature

Function Report

Food & Beverage (To be completed by the Event Manager/Supervisor)

  • Food issues/comments

  • Additional beverage requests

  • What additional beverages were requested? Please state the name of the item(s) and quantity

  • Any changes on service timings:
  • What service/s were affected?

  • Please state below which service was affected

  • What were the revised timings?

  • Any lost property

  • What has been left behind by the client?

MAINTENANCE

  • Have there been any maintenance issues during your event?

  • Please provide the below information:

  • Type of issue

  • Location

  • Equipment

  • Asset Number

  • Has there been any breakages to glassware, crockery and furniture?

  • Please specify what has been broken and quantity. Add photos & location if necessary.

MANAGER FEEDBACK

  • Feedback

Staff Feedback

Please list below the staff that were excellent, need training, or are not to return.

  • Excellent Staff

  • Average/Further Training Required

  • Not to Return

Manuals

  • Please see attached our Conference & Events Standard Operating Procedure:

  • C&E 2023 Sustainability Policy

  • Hot Beverage SOP

  • Drinks Allergens QR Code

    2024 Drinks QR Code.png
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.