Title Page
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How to clean coffee flasks guide:
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How to clean coffee brewers guide:
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Venue
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Main Room
- N/A
- Corinthian Roof Terrace
- 1845 Terrace
- Legends Lounge
- Box 43
- Box 44
- Box 45
- Box 46
- Box 47
- Box 48
- Box 49
- Box 50
- Box 51
- Box 52
- Box 53
- Box 54
- Box 55
- Box 56
- Box 57
- India Room & Terrace
- England Suite
- John Major Room
- Ashes Suite
- Pakistan Room
- Pakistan Terrace
- Tenison Terrace
- West Indies Room & Terrace
- Westminster Terrace
- Jardine Suite
- Montpelier Club
- Bedser Boxes - Level 3
- Bedser Boxes - Level 4
- Jan Brittin Room
- Micky Stewart Room
- Graham Thorpe Room
- Mark Butcher Room
- Prince of Wales Room
- Committee Room
- The Alcock Room
- Long Room
- Ali Brown Bar
- 175 Suite
- Peter May Terrace
- Duchy Suite
- Laker Balcony
- Lock Balcony
- Press Lounge
- Match Control Room
- Photographers' Room
- David Stewart Library
- Other
- Ground Floor Concourse
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Are there any breakout rooms? If so, which ones?
- N/A
- Corinthian Roof Terrace
- 1845 Terrace
- Legends Lounge
- Box 43
- Box 44
- Box 45
- Box 46
- Box 47
- Box 48
- Box 49
- Box 50
- Box 51
- Box 52
- Box 53
- Box 54
- Box 55
- Box 56
- Box 57
- India Room & Terrace
- England Suite
- John Major Room
- Ashes Suite
- Pakistan Room
- Pakistan Terrace
- Tenison Terrace
- West Indies Room & Terrace
- Westminster Terrace
- Jardine Suite
- Montpelier Club
- Bedser Boxes - Level 3
- Bedser Boxes - Level 4
- Jan Brittin Room
- Micky Stewart Room
- Graham Thorpe Room
- Mark Butcher Room
- Prince of Wales Room
- Committee Room
- The Alcock Room
- Long Room
- Ali Brown Bar
- 175 Suite
- Peter May Terrace
- Duchy Suite
- Laker Balcony
- Lock Balcony
- Press Lounge
- Match Control Room
- Photographers' Room
- David Stewart Library
- Other
- Ground Floor Concourse
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Event
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Completed by (Manager Name)
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Sales Executive
- Joe Baldwin
- Julie Navier
- Rachel Stewart
- Josh MacVean
- Ben Price
- Suzie Brewis
- Louise Dormer
- Kim Hook
- Vitty De Lazzer
- Jason Knibbs
Function Sheet
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Please open today's function sheet, and clarify event specifics with the client upon their arrival.
BRIEFING NOTES
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Are there any changes to the function sheet in terms of timings, requirements or setups etc?
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What changes have been made? Please list below:
Opening Checklist
HSE Checklist for all venues
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Are the catering premises free of evidence of pests?
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Is the kitchen clean and tidy, and all work surfaces sanitised?
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Is there a supply of hot running water to wash hand basins and wash sinks?
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Are all hand wash basins provided with suitable hand wash facilities?
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Are all services and utilities working correctly, including accessible toilets?
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Is all catering equipment in good working order?
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Are all staff reporting for work fit and well and wearing the correct uniform / PPE?
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Have all staff been properly inducted?
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Please introduce this staff member to the stadium, show them where the main kitchen is, fire evacuation procedure and complete any HSE forms.
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Venue map
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Are all fire exit routes kept clear and is the fire-fighting equipment available in the relevant locations? Notify the Duty Manager of the number and location of wheelchair users.
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Is all relevant allergen information available?
Bar Pack
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Has your event got a bar booked?
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Is there a minimum spend?
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What is the minimum spend? (£)
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What type of bar?
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Which bar(s) are you managing today?
- N/A
- Corinthian Roof Terrace
- 1845 Terrace
- Legends Lounge
- Box 43
- Box 44
- Box 45
- Box 46
- Box 47
- Box 48
- Box 49
- Box 50
- Box 51
- Box 52
- Box 53
- Box 54
- Box 55
- Box 56
- Box 57
- India Room & Terrace
- England Suite
- John Major Room
- Ashes Suite
- Pakistan Room
- Pakistan Terrace
- Tenison Terrace
- West Indies Room & Terrace
- Westminster Terrace
- Jardine Suite
- Montpelier Club
- Bedser Boxes - Level 3
- Bedser Boxes - Level 4
- Jan Brittin Room
- Micky Stewart Room
- Graham Thorpe Room
- Mark Butcher Room
- Prince of Wales Room
- Committee Room
- The Alcock Room
- Long Room
- Ali Brown Bar
- 175 Suite
- Peter May Terrace
- Duchy Suite
- Laker Balcony
- Lock Balcony
- Press Lounge
- Match Control Room
- Photographers' Room
- David Stewart Library
- Other
- Ground Floor Concourse
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Roof Terrace Cashier 1
58647
Roof Terrace Cashier 2
61135
Roof Terrace Cashier 3
75404
Roof Terrace Cashier 4
19888
Roof Terrace Manager
18803 -
1845 Terrace Cashier 1
53652
1845 Terrace Cashier 2
52354
1845 Terrace Cashier 3
46543
1845 Terrace Manager
87238 -
Box tills
16535
Box Manager
85312 -
India Room Cashier 1
96101
India Room Cashier 2
85392
India Room Cashier 3
76204
India Room Manager
18842
India Terrace Cashier 1
46305
India Terrace Cashier 2
19601
India Terrace Cashier 3
33327
India Terrace Manager
19981 -
England Cashier 1
47577
England Cashier 2
78744
England Cashier 3
90865
England Manager
19923 -
John Major Cashier 1
59985
John Major Cashier 2
26631
John Major Cashier 3
18273
John Major Manager
19907 -
Ashes Suite Cashier 1
18968
Ashes Suite Cashier 2
53295
Ashes Suite Cashier 3
71262
Ashes Suite Manager
18882
Australia Cashier 1
73831
Australia Cashier 2
73434
Australia Cashier 3
48162
Australia Manager
19949 -
Pakistan Room Cashier 1
99158
Pakistan Room Cashier 2
69443
Pakistan Room Cashier 3
74854
Pakistan Room Manager
18863 -
Pakistan Terrace Cashier 1
33541
Pakistan Terrace Cashier 1
96262
Pakistan Terrace Cashier 2
44632
Pakistan Terrace Cashier 2
75617
Pakistan Terrace Cashier 3
10552
Pakistan Terrace Cashier 4
64153
Pakistan Terrace Manager
79341
Pakistan Terrace Manager
17789 -
Tension Terrace Cashier 1 <br><br>37635 <br><br>Tension Terrace Cashier 2 <br><br>29416 <br><br>Tension Terrace Manager <br><br>17749
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Westminster Terrace Cashier 1
87168
Westminster Terrace Cashier 2
68467
Westminster Terrace Cashier 3
28261
Westminster Terrace Manager
17722 -
Montpelier Cashier
87842
Montpelier Manager
98961 -
Bedser Box Manager
46582 -
Jan
13516
jJn
17537 -
Mick1
13062 -
Thorpe
17477 -
Mark
17524 -
Prince
64134 -
Committee Cashier 1
66849
Committee Manager
97932 -
Alcock Cashier 1
78537
Alcock Cashier 2
52356
Alcock Cashier 3
21754
Alcock Cashier 4
33112
Alcock Manager
12622 -
Long Room Ale Cashier 1
52902
Long Room Ale Cashier 2
77491
Long Room Ale Cashier 3
13169
Long Room Ale Cashier 4
43213
Long Room Ale Manager
17312
Long Room Coffee Cashier
19832
Long Room Coffee Manager
12561 -
Ali Brown Cashier 1
75533
Ali Brown Cashier 2
57266
Ali Brown Cashier 3
89834
Ali Brown Cashier 4
82742
Ali Brown Manager
12521 -
175 Members Lounge Cashier 1
85692
175 Members Lounge Cashier 2
46937
175 Members Lounge Cashier 3
46382
175 Members Lounge Cashier 4
63942
175 Members Lounge Cashier 5
75392
175 Members Lounge Cashier 6
48924
175 Members Lounge Cashier 7
46398
175 Members Lounge Cashier 8
3369
175 Members Lounge Cashier 9
76312
175 Members Lounge Cashier 10
12899
175 Members Lounge 11
16593
175 Members Lounge 12
14939
175 Members Lounge 13
16155
175 Members Lounge 14
55337
175 Members Lounge 15
46322
175 Members Lounge 16
66385
175 Members Lounge 17
44793
175 Members Lounge 18
47381
175 Members Lounge Manager
47831 -
Duchy Cashier 1
46378
Duchy Cashier 2
76346
Duchy Cashier 3
69145
Duchy Cashier 4
78392
Duchy Cashier 5
44692
Duchy Cashier 6
77931
Duchy Cashier 7
96587
Duchy Cashier 8
62574
Duchy Manager
47899 -
Sylvester's Cashier 1
66931
Sylvester's Cashier 2
32853
Sylvester's Cashier 3
95177
Sylvester's Cashier 4
67313
Sylvester's Cashier 5
73988
Sylvester's Cashier 6
44133
Sylvester's Manager
49311 -
Legends Lounge Cashier 1
15372
Legends Lounge Cashier 2
80791
Legends Lounge Manager
18828 -
PM Terrace Cashier 1
87152
PM Terrace Cashier 2
53628
PM Terrace Cashier 3
69534
PM Terrace Cashier 4
44422
PM Terrace Cashier 5
66622
PM Terrace Cashier 6
44112
PM Terrace Manager
77436 -
West Indies Terrace Cashier 3
74301
West Indies Terrace Cashier 4
19213
West Indies Terrace Cashier 5
87675
West Indies Terrace Manager
12353
West Indies Terrace Cashier 1
67461
West Indies Terrace Cashier 2
63896
Westminster Terrace Cashier 1
87168
Westminster Terrace Cashier 2
68467
Westminster Terrace Cashier 3
28261
Westminster Terrace Manager
17722
Opening Checklist
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Roller shutters are open and visual check of unit done.
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All tills checked and ready for operation.
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Check all fire exit routes kept clear and is the fire-fighting equipment available in the relevant locations.
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Check all catering equipment is in good working order.
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Check stock against bar tariff
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Ensure bar is merchandised - display items are on point.
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Check there is a supply of hot running water to wash hand basins and wash sinks.
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Check beer is pulled through and pouring ok.
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Check all the catering premises are free of evidence of pests.
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All staff members are briefed and signed all necessary pre-event paperwork.
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Please now do your stock count on the Sum Up Stock app. Check the box once completed and continue to next section.
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Please brief all staff members on Responsible Service of Alcohol
Key Point: If a customer looks under 25 years old, ask for ID to ensure they are over 18.
It is against the law to: - Sell alcohol to under 18s. - Sell alcohol to those who appear drunk.
The only acceptable forms of ID are: - Photocard driving license, passport or pass hologram card.
Our licence only allows customers to purchase 4 drinks at one time.
If a customer is refused service for any reason, please complete the Alcohol Service Incident Log. -
Adam Wilson - the venue DPS - authorises the following team members to make sales of alcohol
under the terms of our premises license and subject to restrictions under the Licensing Act 2003 at The Oval.
By signing below, I am agreeing that I have been briefed on Responsible Service of Alcohol and understand the rules stated above.
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Name & Agency
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Please state how much cash you have on your person. If none, please put 0.
Please list the serial numbers (S/Ns) on the PEDs
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Once this is done, please use this Guide for Tamper Checks to ensure your PED machines are safe to use.
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PED Troubleshooting Guide
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GoodTill Troubleshooting Guide
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Please continue to the next section.
Team Safety Briefing - use this to brief all staff
Safety Conversation
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Please now conduct the Safety Conversation for the day, and get all staff to sign at the bottom of this page.
First Aid Requirements
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You must report any accident to your supervisor/manager.
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First aid facilities are available in the kitchens, on the concourse at the medic sites, and via Event Control/Security.
Fire and Emergency
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Alarm sound is: Spoken Word/Continuous Bell
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Exit by nearest fire exit: Please familiarise yourself with the layout of the suite and the fire exits available.
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Assembly point for the JM Finn Stand is the JM FINN CAR PARK Assembly point for the Pavilion & Galadari Stands is the PAVILION FORECOURT
Key Safety Behaviours
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BE MINDFUL – Always think first before you carry out a task or activity. Are there any risks or hazards and is it safe to carry on?
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GET INVOLVED – Help your colleagues if they need it or if you see them in trouble.
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SPEAK OUT – If you are unsure of anything ask your manager/supervisor or if you see any unsafe environments or working activities then let them know.
Personal Protective Equipment
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PPE is provided to ensure risks to your safety are minimised. Ensure you use it e.g. waiters cloths, oven cloths, gloves and goggles.
Manual Handling
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Ensure any manual handling tasks are within your capabilities and if you need assistance please ask a member of the team or your supervisor/manager. Always use lifting aids where provided e.g. trolleys, sack trucks, keg barrows.
Slips, Trips and Falls
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Ensure that any spillages are cleaned up immediately, keep walkways and working areas clear of obstructions, report any damaged floor surfaces to your supervisor/manager immediately and avoid running or rushing in your workplace.
COSHH
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You must not use any chemicals unless you have been trained to do so. Ensure you always follow instructions on the chemical safety task card. Specific chemicals used on this site include: Oasis Pro 20 or Aseptopol EL76 Surface Sanitiser (clear debris, spray surfaces, wipe down with clean paper towel, then re-spray and allow a 5-minute contact time before wiping off with a clean paper towel for FOH areas and the standard 1-minute contact for BOH).
Working with Equipment
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Only use equipment and machinery that you have been trained to do so. Never attempt to carry out any repairs or modifications to equipment.
Burns and Scalds
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Take particular care when working with hot materials and equipment and when carrying hot food and liquids. If you are using deep-fat fryers, ensure you have been trained.
Essentials of Hygiene and Rules of Safety
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Ensure you read the “essentials of food hygiene” and “rules of safety” located within this pack prior to commencing work.
Allergens
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If a guest asks you about allergens within a specific dish, then provide them with the Allergen QR code or a copy of the Allergy Information Folder and point out the allergy information sheet for that dish so they can make an informed choice. If you are unsure of any aspect, notify your head chef immediately.
Customer Service
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Deal with customers in a polite, helpful and friendly manner. Refer any queries you cannot deal with to another member of the team. If you feel threatened at any time alert your manager/supervisor immediately and ensure you know how to raise the alarm.
Alcohol Service Authorisation
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Ensure all team members have been briefed on responsible alcohol service.
Additional Infomation
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Please all brief your team on COVID-19 safety conversation, the hand washing and hand rub procedures and Infection Control.
Team Member Sign Off
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I confirm I have received the Safety Conversation and been briefed on the above Health & Safety points.
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Team member name
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Signature
You're ready to go!
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Your opening checks are now done. Please complete the next sections at the end of your event.
Alcohol Incident Log
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Have any alcohol incidents happened during the event?
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Type of incident
- Refusal of service
- Failure to produce valid ID
- Guest was deemed too intoxicated to purchase another drink
- Alcohol was inadvertently sold to a guest under 18
- Other
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Please state the nature of the incident:
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What was the outcome of this incident?
Closing Checklists
Closing HSE Checklist for all venues
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Has all food and drink been stored away correctly?
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Is all food within ‘Use By’ date codes?
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Is the kitchen clean and tidy, and all work surfaces sanitised?
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Has all waste been removed and placed in the correct bins?
- Yes
- No
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Have all cleaning chemicals been stored away correctly?
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Has all catering equipment been left in good working order? Have all defects to fixtures and fittings been reported?
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Are all food temperature records completed correctly?
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Have any food comments been logged?
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Have all services been turned off and the premises made secure?
Closing HSE Checklist for the Oval
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Has in-date milk been returned to the main kitchen C&E fridge?
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Has any out-of-date milk been put in the ORCA trays? Full bottles must be given to porters to dispose of.
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Ensure all lights and heating units in the front and back of house areas are switched off.
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Ensure all plugs except fridges and freezers are turned off.
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Please count the number of cups you have left at the end of the shift.
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Glass needs to go in GLASS BINS
Consumption sheet
CONSUMPTION
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Booking Name
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Account Name
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Event Number
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Event Date
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On site client contact
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Sales Executive
- Joe Baldwin
- Julie Navier
- Rachel Stewart
- Josh MacVean
- Ben Price
- Suzie Brewis
- Louise Dormer
- Kim Hook
- Vitty De Lazzer
- Jason Knibbs
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Manager's Name
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Room/s
- N/A
- Corinthian Roof Terrace
- 1845 Terrace
- Legends Lounge
- Box 43
- Box 44
- Box 45
- Box 46
- Box 47
- Box 48
- Box 49
- Box 50
- Box 51
- Box 52
- Box 53
- Box 54
- Box 55
- Box 56
- Box 57
- India Room & Terrace
- England Suite
- John Major Room
- Ashes Suite
- Pakistan Room
- Pakistan Terrace
- Tenison Terrace
- West Indies Room & Terrace
- Westminster Terrace
- Jardine Suite
- Montpelier Club
- Bedser Boxes - Level 3
- Bedser Boxes - Level 4
- Jan Brittin Room
- Micky Stewart Room
- Graham Thorpe Room
- Mark Butcher Room
- Prince of Wales Room
- Committee Room
- The Alcock Room
- Long Room
- Ali Brown Bar
- 175 Suite
- Peter May Terrace
- Duchy Suite
- Laker Balcony
- Lock Balcony
- Press Lounge
- Match Control Room
- Photographers' Room
- David Stewart Library
- Other
- Ground Floor Concourse
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Function Type
- Theatre
- Cabaret
- Boardroom
- Dinner
- Bespoke
- Meeting
- Banquet
- Interview
- As is
- Catering
- Reception
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Agreed Numbers
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Actual Numbers
CLIENTS TO SIGN: By signing this consumption sheet, I, a designated signatory for this event, am agreeing that I received all the items stated on the function; any additional items I received and will be invoiced for are below:
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Additional Items (please include any printing here also)
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Additional item(s):
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Quantity
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Price (£) per item exc. VAT
Till receipt
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Has there been a bar today?
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What type of bar?
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Please upload an image of the signed till receipt. Use the media button below to insert an image.
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Was there a minimum spend on the bar today?
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Please state the minimum spend (inc. VAT)
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Was the minimum spend reached?
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What was the actual spend (inc. VAT)?
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What is the difference between the agreed minimum spend and the actual minimum spend?
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Please now get the client to sign below to approve the actual spend.
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To be signed by the client: I acknowledge the minimum spend wasn't reached, and therefore, confirm the difference to be charged post-event:
CLIENT FEEDBACK
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Please provide any written feedback you wish to share with the Venue
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Would you be willing to answer 5 questions on your experience with the Kia Oval?
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Was there food at this event?
Please sign (client and manager)
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Client Print Name & Signature
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Event Manager Name & Signature
Function Report
Food & Beverage (To be completed by the Event Manager/Supervisor)
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Food issues/comments
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Additional beverage requests
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What additional beverages were requested? Please state the name of the item(s) and quantity
Any changes on service timings:
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What service/s were affected?
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Please state below which service was affected
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What were the revised timings?
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Any lost property
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What has been left behind by the client?
MAINTENANCE
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Have there been any maintenance issues during your event?
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Please provide the below information:
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Type of issue
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Location
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Equipment
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Asset Number
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Has there been any breakages to glassware, crockery and furniture?
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Please specify what has been broken and quantity. Add photos & location if necessary.
MANAGER FEEDBACK
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Feedback
Staff Feedback
Please list below the staff that were excellent, need training, or are not to return.
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Excellent Staff
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Average/Further Training Required
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Not to Return
Manuals
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Please see attached our Conference & Events Standard Operating Procedure:
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C&E 2023 Sustainability Policy
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Hot Beverage SOP
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Drinks Allergens QR Code