GP 63 Eval FY18/19 Home City

Is the branch clean and free of clutter

Are all computers/keyboards/Launch Pads operational?

Are Car Clean and Ready for Customers up to Group 63 Expectations? (Tires Turned, Visor Down, Center Council Open, Wipers up, Trunks Open)

Is the team in Proper Dress Code?

Is the Wash Bay clean/Organized with all equipment working?

Are service agents checking for fire arms and clearing customer personal information off blue tooth?

Does the team know the branches current SQi score?

Does the team demonstrate the Behaviors of Excellence with each customer? (Handshake, Smile, Positive Attitude, Enthusiasm)

Is the team asking the 3 critical questions upon return/drop calls?

Do our Management Trainees know most recent Matrix performance their Current Sales Stats?

Does the team offer all products and follow the Sales Flow Process?

Do our sales people package products as Vehicle Protection Package and personal Protection Package?

Are Management Trainees aware of their individual Qualification Status?

Are the Management Trainees up to date on Road Map?

Does the branch have a consistent schedule that is being followed ?

Is there a lunch schedule that is being followed daily?

Are the MTs over 85% on CDM completion?

Does the branch have a current BUGS under $15/car?

Does the branch have a marketing schedule that is being followed?

Does the branch use *83?