GP63 ARM FY18/19 EVAL Airport

Is the branch clean and free of clutter?

Are all computers/keyboards/technology operating?

Are Cars Clean and Ready for Customers up to Group 63 Airport Expectations?

Are service agents checking for fire arms and clearing customer personal information off blue tooth?

Does the Service Agents have a copy of the Daily Game Plan?

Is the Wash Bay clean/organized with all equipment working?

Is the team in Proper Dress Code?

Does the team know the branches current SQi score?

Does the team demonstrate the Behaviors of Excellence with each customer? (Handshake, Smile, Positive Attitude, Enthusiasm)

Is the team asking the 3 critical questions? <br>(How was our customer service?, What could we have done to make the experience better?, What can I do to make it up to you?)

Is the branch using QSP to track customer service performance?

Do the employee know Elite Performance, Matrix Performance, Current Sales Stats?

Are Management Trainees aware of their individual Qualification Status?

Was a airport PDM complete for RA/MT/CarSR/MA?

Does the team offer all products and follow the Sales Flow Process?

Is the team offering sales packages as Vehicle Protection Package and Personal Protection Packages?

Upon return does the branch ask "Did you have a chance to replace the fuel?"

Management Trainees up to date on Road Map?

Management Trainees over 85% on CDM completion?

Is there a lunch schedule that is being followed daily?

Does the branch have a schedule posted that is 4 weeks out for both QTA and Front Counter Staff?

Is there a daily game plan printed and a clear walk up strategy for the day?

Does the branch have a current BUGS under $15/car?