GP68 ARM Branch Visit

• GP68 ARM Branch Visit

• Branch Location

• Conducted on

  Date

• undefined

CUSTOMER SERVICE

• Branch TSQi, 3 / 6 Month

• Office Cleanliness?

  Yes

  No

  N/A

• Clean Car Accountability Log

  Yes

  No

  N/A

• Line inspection/CCP/License/Registration

  Yes

  No

  N/A

• Goal board/Morning Huddle Executed?

  Yes

  No

  N/A

• Rental Ready %?

• Loyal Reach Completed?

  Yes

  No

  N/A

• Drop Calls Completed?

  Yes

  No

  N/A

• Giving Business Cards?

  Yes

  No

  N/A

• 3 Critical Questions?

  Yes

  No

  N/A

• Employee Behaviors Good? (smiling, officer on deck, yes mentality, flexibility)

  Yes

  No

  N/A

• Manager on floor engaging returns?

  Yes

  No

  N/A

• Facility/Building Issues?

  Yes

  No

  N/A

• LOFR Score/Recall progress

Growth

• Current YTD Growth?

• Reviewed Phone Shops?

  Yes

  No

  N/A

• DGP Completed?

  Yes

  No

  N/A

• Number of BOSS calls logged per Employee?

Revenue/OP

• Current IPC?

• Net Other?

• Insurance Rate?

• Branch Ins Power Points?

• SWP being executed?

  Yes

  No

  N/A

• Goal board Updated?

  Pass

  Fail

  N/A

• Pends being worked?

  Yes

  No

  N/A

• RFS plan being executed?

  Yes

  No

  N/A

• Passed Last Risk Audit?

  Yes

  No

  N/A

• ARQ Reviewed?

  Yes

  No

  N/A

EMPLOYEE DEVELOPMENT

• Current Months 1 on 1’s Completed?

  Yes

  No

  N/A

• Branch Duty Roster Posted?

  Yes

  No

  N/A

• Employees Training Up To Date?

  Yes

  No

  N/A

• Discussed Employee’s Performance?

  Yes

  No

  N/A