Title Page
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GP68 ARM Branch Visit
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Branch Location
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Conducted on
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CUSTOMER SERVICE
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Branch TSQi, 3 / 6 Month
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Office Cleanliness?
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Clean Car Open?
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Goal board/Morning Huddle Executed?
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Rental Ready %?
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Loyal Reach Completed?
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Drop Calls Completed?
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Giving Business Cards?
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3 Critical Questions?
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Employee Behaviors Good? (smiling, officer on deck, yes mentality, flexibility)
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Manager on floor engaging returns?
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Facility/Building Issues?
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LOFR Score?
Growth
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Current YTD Growth?
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Reviewed Phone Shops?
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DGP Completed?
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Number of BOSS calls logged per Employee?
Revenue/OP
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Current IPC?
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Net Other?
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Insurance Rate?
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Branch Ins Power Points?
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SWP being executed?
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Goal board Updated?
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Pends being worked?
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RFS plan being executed?
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Passed Last Risk Audit?
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ARQ Reviewed?
EMPLOYEE DEVELOPMENT
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Current Months 1 on 1’s Completed?
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Branch Duty Roster Posted?
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Employees Training Up To Date?
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Discussed Employee’s Performance?