GPC Breakfast audit

Premier inn and (restaurant MPI only) signage is clean

Premier inn and (restaurant MPI only) signage is kept in good repair, illuminated, and not obscured by overgrowing foliage

Car park and grounds lighting are working and on from dusk until dawn

Grounds, garden, fences, garden furniture and related equipment - clean

Grounds, garden, fences, garden furniture and related equipment - repair the

The car park and route to the entrance is clean

The car park and route to the entrance is well maintained

A bin and ash bin are provided and are clean and in good repair

The please wait to be seated sign is posted at each breakfast entrance where applicable

Restaurant smells neutral

The temperature is set to an appropriate level for guest comfort, not team member comfort

The guest is welcomed warmly and promptly by a "Good morning " (or similar), eye contact and a smile, by any team member (Inc chef, DM) they encounter

In POA sites ONLY - a breakfast menu is available at the host station

In POA sites ONLY - payment is taken and a VAT receipt is given

The breakfast team member points out the buffet table, explains/reminds guest it is "all you can eat" and invites all guests to help themselves

All team members (inc managers) are in a uniform - clean and in good repair. Badges to be worn in WHR sites (standalone Breakfast Only)

Breakfast team members must adhere to jewellery standards (WHR only)

All guests are shown to a table

Team members should never eat, drink, smoke or chew gum in guests view (standalone breakfast only)

The table is set to standard, all items are clean anthe music is set POS is in date

The table items are all in good repair including POS

The music is set to an appropriate level and TV to standard

GUEST FOCUS: No vacuuming during service (except to clean accidental spillages)

The restaurant (inc buffet area) windows, walls, ledges, skirting, ceilings, blinds, curtains, ornaments are clean

The restaurant (inc buffet area) windows, walls, ledges, skirting, ceilings, blinds, curtains, ornaments are in good repair

The flooring is kept clean

The flooring should be in good repair

The furniture is clean

The furniture is in good repair

The lighting is clean

The lighting is in good repair

The toilets are clean

The toilets are well stocked

The toilets are in good repair

Chemicals are not left unattended in guest view (WHR only)

Once the guest is seated, they are given the opportunity to look at the menu. The guest is asked if they want to order immediately or want time to consider the menu. If the guest wants time to consider the menu, the order must be taken within five minutes.

The team member checks what items the guest would like to order the

The team member checks the number of each item required

The Premier Breakfast contains all the items ordered by the guest. No additional items not asked for. Cooked as requested by the guest. (Cooked to order only)

The cooked to order breakfast must be served at the convenience of the guest.

The cold buffet table/fixed cold buffet carts/table cloths are clean with chairs and restaurant menus removed completely from the area

The cold buffet table/fixed cold buffet carts/table cloths are in good repair

Only approved equipment must be on the breakfast buffet

Glassware, crockery and other relevant items must be available at all times

Equipment, glassware, crockery and other relevant items must be clean

Equipment, glassware, crockery and other relevant items must be in good repair

Tea hot water available

Hot water airpots / urns - no taint of coffee to be present

Tea beverages are stocked as per standard

Regular coffee in airpot or coffee machine

Coffee tastes freshly brewed

Decaf coffee sachets available

Sugar and sweetener available

As a minimum semi skimmed milk should be available (if on a separate station to the cereals) (soya milk available on request)

The milk is clearly labelled

Fruit juices and water to be stocked as per standard for the country

Chilled beverages to be cool

Yogurts to be available as per standard

Cereal display / dispensers are to standard

Weetabix and Kelling ' s luxury muesli is available

Full fat, semi skimmed, skimmed and soya milk (soya available on request)

The milk is clearly labelled

Minimum of 4 granola toppings to be available including pumpkin seeds

Bread to be available to standard

Croissants

Muffins and crumpets available to standard

Honey, jams, marmalade, marmite

Butter and margarine

Brand nominated fruit salad (excess apple removed during service). Grapefruit and fruit berries

Chilled foods to be cool

Buffet signage to standard

All cooked products must be available

All products are cooked correctly and to specification

Hot food must be hot

The cooked breakfast must be well presented

Plate warm, clean and in good repair

GUEST FOCUS: hot food must be hot and cooked correctly

BONUS : This team member delivered our purpose and made our guests feel brilliant

Hot Buffet carts/fixed units clean

Hot Buffet carts/fixed units in good repair

Hot buffets - hot food dishes and utensils are clean

Hot buffets - hot food dishes and utensils are in good repair. Correct dishes to be used

Hot Buffet only - where a guest requests a cook to order item, the chef/team member informs the guest the item will be brought over to the table

Freshly cooked food must not be placed on top of food already on the buffet

The hot buffet should only be used during peak periods

The breakfast team member checks everything is ok with the meal

In the event of a complaint the team member resolves the issue to the satisfaction of the guest

Front of house team members are attentive to all breakfast guests and respond promptly when they need help

When dishes are finished they are cleared throughout breakfast

The guest is always acknowledged with a smile and eye contact (as a minimum) every time they encounter a team member

BONUS : the team members delivered our purpose and made our guests feel brilliant - breakfast

(Not pre-paid/POA) Guests are presented with their bill by the time they have finished eating their meal

Payment is taken and receipt given

RESEARCH: WHR restaurants only. Team member asks if the guest has relevant brand loyalty card

Assessors and/or customers were not presented with a bill and were able to walk out without paying

On departure all guests are offered a genuine farewell by any team member.

A breakfast self check has been completed by the restaurant team. Standalone WHR only

A completed breakfast self check action plan is on display. Standalone WHR only

A duty manager was present during the guest experience (RPI only)

RESEARCH : the correct breakfast cookbook is available

RESEARCH : where present, the rationaloven is in use

WHR restaurants only - priority actions from the last GPC has been actioned