Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by Joao Tiago Santos. HBS - Greenlands Media Group Administrator.

  • Location
  • Personnel

  • Were you acknowledged by the first member of staff who saw you on entering the restaurant and were you asked if you were resident<br>

  • Were you acknowledged with a smile?<br>

  • Did the waiter/ress make you feel welcome?<br>

  • Was the table set up correctly?<br>

  • Were you invited to help yourself from the buffet?<br>

  • Was there an adequate supply of clean plates, bowls and glasses?<br>

  • Was there an adequate selection of fresh fruit juices?<br>

  • Are you satisfied with the variety of products offered from our buffet selection?

  • Was the cold buffet well stocked and items well chilled?<br>

  • Did your breakfast meet your expectations in terms of flavour and taste?

  • Did your breakfast meet your expectations in terms of presentation?

  • Did your breakfast meet your expectations in terms of temperature?

  • Did your tea/coffee arrive within 3 minutes?<br>

  • Was the toast fresh and hot?<br>

  • Did the staff offer you more coffee or tea?<br>

  • Were there staff evident clearing tables?<br>

  • Were the staff serving neat and tidy in appearance and wearing a name badge?<br>

  • Did the staff demonstrate a genuine willingness to help?<br>

  • Were staff attentive, responsive and showing enthusiasm?<br>

  • On leaving did the staff say goodbye and/or thank you?<br>

  • Was the speed of service acceptable?<br>

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