Were you acknowledged by the first member of staff who saw you on entering the restaurant and were you asked if you were resident
Were you acknowledged with a smile?
Did the waiter/ress make you feel welcome?
Was the table set up correctly?
Were you invited to help yourself from the buffet?
Was there an adequate supply of clean plates, bowls and glasses?
Was there an adequate selection of fresh fruit juices?
Are you satisfied with the variety of products offered from our buffet selection?
Was the cold buffet well stocked and items well chilled?
Did your breakfast meet your expectations in terms of flavour and taste?
Did your breakfast meet your expectations in terms of presentation?
Did your breakfast meet your expectations in terms of temperature?
Did your tea/coffee arrive within 3 minutes?
Was the toast fresh and hot?
Did the staff offer you more coffee or tea?
Were there staff evident clearing tables?
Were the staff serving neat and tidy in appearance and wearing a name badge?
Did the staff demonstrate a genuine willingness to help?
Were staff attentive, responsive and showing enthusiasm?
On leaving did the staff say goodbye and/or thank you?
Was the speed of service acceptable?