Greenlands HBS: Dinner Restaurant Service

Was a current menu on display?

Were you acknowledged by the first member of staff who saw you on entering the restaurant?

Were you acknowledged with a smile?

Did the waiter/ress make you feel welcome?

Was the menu clearly explained to you?

Did the waiter/ress have a good menu knowledge?

Was the menu clean and in good repair?

Was the table set up correctly?

Was the table linen clean and pressed well?

Did the waiter/ress let you try the wine?

Did the wine meet your expectations in terms of flavor & Temperature?

Did your starter meet your expectations in terms of flavour and taste?

Did your starter meet your expectations in terms of presentation?

Did your starter meet your expectations in terms of temperature?

Was the starter cleared within 1-5 minutes of finishing it?

Did your main course meet your expectations in terms of flavour and taste?

Did your main course meet your expectations in terms of presentation?

Did your main course meet your expectations in terms of temperature?

Was the main course cleared within 1-5 minutes of you finishing?

Did your dessert meet your expectations in terms of flavour and taste?

Did your dessert meet your expectations in terms of presentation?

Did your dessert your expectations in terms of temperature?

Was the dessert cleared within 1-5 minutes of you finishing?

Were you made aware there were coffee/tea facilities available?

Did your coffee/tea meet your expectations?

Were the staff all neat and tidy in appearance and wearing a name badge?

Did the staff demonstrate a genuine willingness to help?

Was your name used?

Was the service of a professional standard?

Were you thanked on leaving?

Was the carpet clean and dust free?

Were all the light bulbs in working order?