Title Page
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Conducted on
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Prepared by
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Location
Outside
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Caffe Nero Logo
- Well lit
- All bulbs working
- Clean
- In good condition
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Fascia
- Clean
- In good condition
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Window posters
- Straight and well positioned
- On brand
- In good condition
- Relevant
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A-Board
- Straight and well positioned
- On brand
- In good condition
- Relevant
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Awning
- Clean
- Free from tears
- Not heavily faded
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Furniture
- Not ripped
- Not badly stained
Merchandising / POS
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Labels
- On brand
- Not damaged
- Present for all products on display
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Marketing POS
- On brand
- Relevant (day part / season)
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Food display
- Well managed for time of day
- Not empty
- Well merchandised
Atmosphere
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Music
- Correct volume
- Right type of music for time of day
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Atmosphere
- Store feels welcoming
- Temperature / air quality is good (not too hot / cold)
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Staff
- In correct uniform for territory
- Friendly
Cleanliness
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Overall cleanliness
- Swept floors
- Clean, clear, vacant tables
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Front bar area
- Display fridges clean
- Food displays clean
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Coffee machine
- Coffee machine area is clean and organised
- Team members cleaning as they go
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Toilets
- Clean
- Checklist visible and up to date
Wall graphics and signage
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Coffee messaging
- Good balance of coffee messaging / graphics
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Wallpaper prints quality
- Are relevant
- Free from rips / chips / deep scratches
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Framed pictures
- Good and varied selection
- In good condition
- Well positioned
Fabric and furniture inside
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Walls
- Free from bad chips / holes /scratches
- Free from graffiti
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Doors
- Free from bad chips / holes /scratches
- Free from graffiti
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Toilets
- Working and in tact
- Clean and free from bad stains
- Have roll holders
- A working lock on the door
- Hook available on the back of the door
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Furniture
- Not ripped
- Not heavily stained
- Not vandalised
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Floors
- Wood floors are not badly worn out
- Tiled floors do not have cracked / missing tiles
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Lighting
- All lights are working
- All bulbs are uniform to their fitting (lamps of the same type have the same bulb)
Coffee
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Preparation
- Timer used for espresso
- Poured fresh milk to prepare coffee drink
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Quality
- Coffee served to standard (cup / glass - saucer - spoon)
- Coffee tasted good (not burnt or bitter)
Service
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Entering cafe
- Barista acknowledged you entering the store / joining the queue
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At the bar
- Barista took your order
- Same barista took an order before / after you (2 customers at a time)
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When making your drink
- Barista that took your order, made your drink
- Barista engaged in conversation
- Barista offered you an additional item
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When completing your order
- When taking payment you were offered a loyalty stamp / to use the app
- Barista thanked you
- Barista directed you to the condiment unit
