GSM Shop Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Staff on duty

External Standards

• Correct window posters on display?

  Yes

  No

  N/A

• Correct trading times displayed?

  Yes

  No

  N/A

• Windows clean?

  Yes

  No

  N/A

• Entrance door clean?

  Yes

  No

  N/A

• Entrance free of litter and cigarette stumps?

  Yes

  No

  N/A

• Lighting fully operational?

  Yes

  No

  N/A

• U18, Think 21 and No-Smoking signs visible upon entry?

  Yes

  No

  N/A

Internal Standards

• Correct internal posters on display?

  Yes

  No

  N/A

• Super Bonuses / BOG Races sheet printed and displayed?

  Yes

  No

  N/A

• Commentary at a level that can be heard by customers?

  Yes

  No

  N/A

• Lighting fully operation?

  Yes

  No

  N/A

• All screens operational and clean?

  Yes

  No

  N/A

• Air conditioning fully operational?

  Yes

  No

  N/A

• Racing Post available for customers to read?

  Yes

  No

  N/A

• Racecards printed and available?

  Yes

  No

  N/A

• All bet & pen dispensers cleaned and fully stocked?

  Yes

  No

  N/A

• Customer chairs and tables cleaned and suitable for use?

  Yes

  No

  N/A

• Walls clean and free from white tack and tape?

  Yes

  No

  N/A

• Speciality bets located within the horse racing zone?

  Yes

  No

  N/A

Papers

• Papers presentable and magnets used correctly?

  Yes

  No

  N/A

• Jackpot magnets being used correctly?

  Yes

  No

  N/A

• BOG races boxed neatly?

  Yes

  No

  N/A

Numbers

• All numbers slips available?

  Yes

  No

  N/A

• All results posters displayed and up to date?

  Yes

  No

  N/A

Football

• Coupon dispenser merchandised correctly? (Coupon guide)

  Yes

  No

  N/A

• Correct marketing on display?

  Yes

  No

  N/A

FOBT’s

• All screens clean and free from dirt/smudges?

  Yes

  No

  N/A

• All terminals fully operational?

  Yes

  No

  N/A

• Area free from litter?

  Yes

  No

  N/A

• Betfred Membership marketing visible in the machines area?

  Yes

  No

  N/A

SSBT’s

• Are screens clean and free from dirt/smudges?

  Yes

  No

  N/A

• All terminals fully operational?

  Yes

  No

  N/A

• Area free from litter?

  Yes

  No

  N/A

Procedures

• Are all counter, safe and inserts doors locked?

  Yes

  No

  N/A

• Correct banking procedure followed? (Check till figures against Bank/PO book for the last 7 days)

  Yes

  No

  N/A

• £9.99’s checked?

  Yes

  No

  N/A

• Empty bets checked and settled correctly?

  Yes

  No

  N/A

• Bets staked £100 and over monitored correctly?

  Yes

  No

  N/A

• FOBT turnover processed correctly?

  Yes

  No

  N/A

• Correct paying out procedure followed by staff (£50+)?

  Yes

  No

  N/A

• Weekly sheet up to date and completed correctly?

  Yes

  No

  N/A

• Budget sheet up to date and completed correctly?

  Yes

  No

  N/A

• Chin & Pin reports printed daily?

  Yes

  No

  N/A

• Daily Manager Checklist printed daily and completed correctly?

  Yes

  No

  N/A

Compliance

• Compliance self-audit completed within the month?

  Yes

  No

  N/A

• Customer Service ‘Did you enjoy your betting experience?’ Leaflets available?

  Yes

  No

  N/A

• U18, Think 21 and No-smoking signs visible at the entrance and at the counter?

  Yes

  No

  N/A

• Citizen Card application forms available?

  Yes

  No

  N/A

• GamCare/MOSES leaflets visible at every FOBT in the shop and available in a discreet area?

  Yes

  No

  N/A

• Self-exclusion leaflets available?

  Yes

  No

  N/A

• Premises licence summary visible and displayed correctly?

  Yes

  No

  N/A

• Shop rules visible and displayed correctly?

  Yes

  No

  N/A

Customer Toilets

• Toilet clean and in good working order?

  Yes

  No

  N/A

• Can the toilet door be locked?

  Yes

  No

  N/A

• Toilet roll available?

  Yes

  No

  N/A

• Hand-drier fully operational?

  Yes

  No

  N/A