Guest Relations Evening Task List 2023

• Conducted on

  Date

• Prepared by

• Time

  Date

Tasks

• Handover with the morning shift

  Yes

  No

• Read Logbook, check Follow-up assignment and In Stay Surveys pending

  Yes

  No

  N/A

• After 17:00, start with courtesy calls for the 8 or 9/10 In Stay Surveys and update it on CReport. Are they all done?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Pending memorable events decorations done on time

  Yes

  No

  N/A

• Are all the emails answered within 24h?

  Yes

  No

  N/A

• Send an email with the golf bookings of the day (report from TripAround) to Mr Timos (TIME PENDING)

  Yes

  No

  N/A

• Are all complaints/follow-ups sent before 20:30?

  Yes

  No

  N/A

• Check memorable events offer with Concierge for the next day and order flowers/petals/balloons if necessary.

  Yes

  No

  N/A

• Prepare the balloons for the next day with a tag next to them to identify: Room number, Name, time and place of delivery

  Yes

  No

  N/A

• If pending requests: Are they all written in the Logbook?

  Yes

  No

  N/A

• Return the beepers and tablets back to the Back of House and charge them as well as the mobile phones

  Yes

  No

  N/A