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Guest Room & Bathroom E Rome
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Conducted on
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Prepared by
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Location
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Entry door safety features are fully functional<br>All Guest room/suite entry doors must have:<br>• A single mortise lock with: <br>o Automatic deadbolt<br>o One releasing operation to retract deadbolt and latch<br>• Evacuation graphics <br>o Must be displayed on the back of the door, with the exception of panel or glass doors, <br>in which case the sign may be on the wall adjacent to the door<br>o Entry doors that open directly to the exterior/outside are not required to have <br>evacuation graphics posted<br>• Secondary locking device/privacy latch (e.g., chain latch, night latch, additional deadbolt) <br>o (AC - JV Hotels): A secondary locking device is not required<br>• Self-closing device (must be functional, if present)<br>• View port
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Smoke detector functional <br>Mark N/A if any of the following:<br>• No mechanism to test<br>• Smoke detector will activate the total hotel alarm system if tested<br>Check that smoke detector is present<br>Ask if testing the smoke detector will activate the hotel alarm system:<br>• If YES, DO NOT TEST - Mark N/A<br>• If NO, continue testing and push test button, listen for the alert
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Guestroom matches property-specific Guestroom Look Book<br>Mark N/A when auditor’s guestroom is evaluated<br>Ask leadership for a copy of the property-specific Guestroom Look Book<br>• It is acceptable if Look Book is printed or digital (e.g., iPad)<br>Randomly, select (1) guestroom area (e.g., bed, nightstand, table/desk) to evaluate and review the <br>design/placement elements required in the Guestroom Look Book<br>Verify selected guestroom area matches all details of property-specific Guestroom Look Book pages (e.g., <br>number of items, placement of items, style/design of elements)<br>If any variances due to repairs/replacement (e.g., chair being reupholstered, table broken/being repaired) <br>must be logged in GXP/Guestware/Transcendent. Any permanent changes must be noted with updated <br>pictures in Look Book.<br>
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Closet Lighting <br>Closet area must minimally have:<br>• Lighting, internal lighting or external spotlights to illuminate closet interior<br>Mark No if any of the above is not met
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Hangers <br>Closet area must minimally have:<br>• Hangers<br>o (4) Male/clip – wooden<br>o (4) Female/regular – wooden<br>Mark No if any of the above is not met
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Iron/Ironing Board Closet area must minimally have:<br>• Iron: <br>o If organizer is not available, it is acceptable if iron is placed on shelf<br>o It is acceptable if a steamer is provided in the guestroom as an alternative to <br>iron/ironing board<br>It is acceptable if iron/ironing board are available upon request
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Valet/Laundry Amenities <br>Closet area must minimally have:<br>• (2) Laundry bags, non-woven/cloth or plastic: <br>o It is acceptable if quantity and/or type of bags differ from the above, as long as they <br>match the current Guestroom Look Book<br>• (1) Valet/laundry ticket<br>Beginning Wave 1 2024 only 2 cloth laundry bags will be acceptable<br>Mark No if any of the above is not met
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Bathrobes and Slippers <br>Room must minimally provide:<br>• (2) Bathrobes<br>• (2) Pairs of slippers<br>Mark No if any of the above is not met
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Luggage Rack <br>Closet area must minimally have:<br>• (1) Luggage rack<br>o It is acceptable for luggage rack to be built-in <br>▪ A bench at the foot of the bed does not count as a luggage rack<br>▪ Bench in other location may be considered a luggage bench<br>Mark No if any of the above is not met
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In-room Safe <br>Closet area must minimally have:<br>• In-room safe <br>o Permanently fixed to floor, wall, or furniture<br>o Large enough to fit laptop computer<br>• Liability clause card/sticker<br>Mark No if any of the above is not met<br>
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Glasses Presentation <br>Guest room must minimally have:<br>• (2) Rocks glasses/High ball glasses<br>• (2) Wine glasses<br>• (2) Champagne glasses<br>• Must be: <br>o Not bagged/wrapped<br>o Same size by type<br>Mark No if any of the above is not met
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In-room Wine/Bottle Opener <br>Guest room must minimally have:<br>• Wine and bottle opener/corkscrew <br>o It is acceptable if: <br>▪ It is one device<br>▪ It is in mini bar<br>Mark No if any of the above is not met
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Minibar <br>Minibar must be present and minimally offer:<br>• Snack food items<br>• Sparkling and still water<br>• Soft drinks and/or juices<br>• Premium beer<br>• Premium wine and/or spirits<br>Mark No if any of the above is not met
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Minibar Elements <br>Minibar must have:<br>• (2) Coasters, per brand specification (e.g., leather) <br>o It is acceptable if coasters are placed under glasses<br>• Minibar price list per brand artwork and specification<br>Check the minibar and Mark No if any of the above is not met
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Minibar is clean, in good condition and well-stocked<br>Mark N/A if mini bar is not present<br>Mini bar must be/have:<br>• Bottle labels facing out <br>o Mini bar with clear front can have labels facing into the Guestroom as long as all <br>bottles face the same way<br>• Clean and in good condition, including menu <br>o It is acceptable for no menu to be in place if items are complimentary<br>• Neat and organized<br>• No opened, used, or expired items<br>Randomly select 2 items and verify they are unopened, unused and/or not expired and listed on the menu<br>Mark No if any of the above is not met
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Guest Services Directory <br>Guest Services Directory must minimally be:<br>• Present<br>• In printed format<br>• In Brand Voice <br>o It is acceptable if EDITION logo or property specific EDITION logo is used<br>o All properties should migrate to the property specific EDITION logo<br>Mark No if any of the above is not met
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Room Service Menu <br>Room Service guide/menu must be:<br>• Present<br>• Brand Voice <br>o It is acceptable if EDITION logo or property specific EDITION logo is used<br>o All properties should migrate to the property specific EDITION logo<br>It is acceptable if the menu is accessible through QR code or Marriott Bonvoy application on mobile devices<br>It is acceptable if printed menu is provided on request<br>Mark No if any of the above is not met
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Telephones <br>Guestroom/suite must minimally have:<br>• (1) Telephone<br>• Message waiting light<br>• Voice mail button<br>• Speed dial button programmed for guest service<br>• Visible telephone cords are neatly bound<br>
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Note Pad and Pencil <br>Every bedroom/suite must minimally have:<br>• Note pad<br>• Pencil<br>o Includes EDITION in black on black<br>Mark No if any of the above is not met
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Reading Materials <br>Reading materials must minimally include:<br>• (2) Magazines <br>o Must be art and culture-specific for the region<br>Mark No if any of the above is not met
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Privacy Sign and Other Brand Collateral Present<br>Privacy sign must be:<br>• Present<br>• Brand Voice specification<br>It is acceptable if electronic DND system is present in lieu of a physical sign<br>Mark No if any of the above is not met<br>
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Guest Amenities <br>Guest amenities must minimally include:<br>• Shoe horn (City/Urban Hotels)<br>• Shoe mitt (All hotels and resorts)<br>It is acceptable for guest amenities to be anywhere in Guestroom or bathroom<br>Mark No if any of the above is not met
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Guest Room Recycling Bin<br>Mark N/A if any of the following:<br>• Hotel brand is PH<br>• Hotel brand is TRB and recycling bin not present<br>Guest room recycling must minimally include:<br>• Recycling bin or recycling portion of split waste/recycling bin<br>o Recycling bin/portion meets brand specification<br>
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Audio System <br>Every bedroom/suite must minimally have a Bluetooth speaker<br>It is acceptable if speaker is standalone or incorporated as part of clock/radio<br>Mark No if any of the above is not met
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Bedding and Mattress <br>Each bed must minimally have:<br>• Down duvet or feather blanket with duvet cover<br>o It is acceptable if king bed has multiple single duvets instead of 1 king-size duvet<br>• Mattress protector/bed pad<br>• White linens with EDITION tag<br>• No bedspread/coverlet<br>Mark No if any of the above is not met
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Bedding must be presented according to brand guidelines:<br>• Duvet is square to bed, all sides even<br>• Pillows are squared with opening pointing inwards<br>• Bedding should be clean and free of mark<br>Step away from bed to gain overview of bed presentation and evaluate all items<br>Review bed presentation and Mark No if any of the approved are not met
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Pillows <br>Pillows must minimally have/be:<br>• Down and feather pillows<br>• Pillow protector on all pillows<br>Mark No if any of the above is not met
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Bedroom/Bathroom Odor is neutral
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Bedroom Cleanliness - Doors/Walls/Ceiling/Mirrors/Artwork
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Bedroom Condition - Doors/Walls/Ceiling/Mirrors/Artwork
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Bedroom Cleanliness - Flooring/Carpet<br>Dampen a washcloth slightly<br>To dampen cloth:<br>• Take a clean white washcloth and unfold it completely<br>• With sink stopper engaged, fill sink with 1 inch of water<br>• Let water drain completely out of sink<br>• Use open clean white washcloth to dry sink<br>• Washcloth should be only slightly damp<br>• Fold washcloth into quarters
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Bedroom Condition - Floor
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Bedroom Cleanliness - Closet Area/Ironing Board/Iron/Safe
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Bedroom Condition - Closet Area/Ironing Board/Iron/Safe
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Bedroom Cleanliness - Accessories/Coffee/Appliances/Trashcans
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Bedroom Condition - Accessories/Coffee/Appliances/Trashcans
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Bedroom Cleanliness - Case Goods
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Bedroom Condition - Case Goods
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Bedroom Cleanliness - Telephone/Electronics/Collateral
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Bedroom Condition - Telephone/Electronics/Collateral
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Bedroom Cleanliness - Upholstered Furniture/Desk/Chairs
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Bedroom Condition - Upholstered Furniture/Desk/Chairs
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Bedroom Cleanliness - Lamps/Lighting
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Bedroom Condition - Lamps/Lighting
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Bedroom Cleanliness - Windows/Window Treatments
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Bedroom Condition - Windows/Window Treatments
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Bedroom Cleanliness - HVAC/Ventilation
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Bedroom Cleanliness - HVAC/Ventilation<br>In rooms with multiple PTAC/HVAC units, select (1) PTAC/HVAC unit to evaluate<br>Check controls, control cover, filter, sides, top and vents<br>Mark No if any cleanliness issues are noted
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Bedroom Condition - HVAC/Ventilation <br>Turn on the PTAC or adjust the HVAC unit thermostat and check that the following settings are operational <br>and quiet:<br>• Low and high heat<br>• Low and high cool<br>
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Bedroom Cleanliness - Balcony/Patio
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Bedroom Condition - Balcony/Patio
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Bedroom Cleanliness - Headboard/Bed Frame/Mattress/Box spring
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Bedroom Condition - Headboard/Bed Frame/Mattress/Box spring
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Bedroom Cleanliness - Bedding/Linens/Pillows/Free of Wrinkles
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Bedroom Condition - Bedding/Linens/Pillows
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Bathroom matches property-specific Guestroom Look Book<br>Mark N/A when auditor’s guestroom is evaluated<br>Ask leadership for a copy of the property-specific Guestroom Look Book<br>• It is acceptable if Look Book is printed or digital (e.g., iPad)<br>Randomly, select (1) bathroom area (e.g., towels, vanity, shower) to evaluate and review the <br>design/placement elements required in the Guestroom Look Book<br>Verify selected bathroom area matches all details of property-specific Guestroom Look Book pages (e.g., <br>number of items, placement of items, style/design of elements)<br>
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Program-Required Bath Amenities – In-Shower<br>Residential bath amenities (RBA) must be present on existing shower shelf and minimally meet the <br>following:<br>• (3) Residential bottles, tamper proof seals, refill stickers <br>o 360mL (12.2oz)<br>o (1) Shampoo<br>o (1) Conditioner<br>o (1) Shower Gel<br>The above amenities must be in the following brand/continent specification:<br>• Le Labo<br>Mark No if any of the above is not met
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Program-Required Bath Amenities – Sink side<br>Sink-side amenities must be present and minimally meet the following:<br>• (1) Lotion, 360mL (12.2oz) <br>o Tamper proof seals<br>o Refill stickers<br>• (1) Soap, 30g<br>The above amenities must be in the following brand/continent specification:<br>• Le Labo<br>Mark No if any of the above is not met
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Bath/Vanity Furnishings <br>Bathroom furnishings must minimally include:<br>• (2) Cotton balls/pads and (2) cotton swabs in a container <br>o It is acceptable for the cotton pads to be in the same packaging<br>o Due to packaging with nail file, it is acceptable to be available upon request only where <br>local code prohibits nail files in room<br>• Facial tissue in a tissue box holder<br>• (2) Glasses <br>o On coasters or with glass caps<br>• Mirror - make-up/shaving<br>• Toilet paper, white (2 rolls)<br>• Waste basket<br>Mark No if any of the above is not met
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Hair Dryer <br>Hair dryer must minimally be:<br>• Present <br>o It is acceptable if located in area other than bathroom<br>• Presented in dryer bag<br>Mark No if any of the above is not met
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Bath Terry <br>Towel quantity must meet the quantity specified in the property specific Look Book<br>Towels must be/include:<br>• White<br>• Consistent in color and quality<br>• Neatly folded<br>• EDITION tag/label<br>Mark No if any of the above criteria is not met
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Bathroom Cleanliness - Doors/Walls/Mirrors/Windows
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Bathroom Condition - Doors/Walls/Mirrors/Windows
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Bathroom Cleanliness - Ceiling/Vents/Exhaust Fans/Lighting
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Bathroom Condition - Ceiling/Vents/Exhaust Fans/Lighting
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Bathroom Cleanliness - Floor
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Bathroom Condition - Floor
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Bathroom Cleanliness - Vanity/Sink/Fixtures
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Bathroom Condition - Vanity/Sink/Fixtures
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Bathroom Cleanliness - Towel Bars/Accessories/Amenities/Trashcan
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Bathroom Condition - Towel Bars/Accessories/Amenities/Trashcan
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Bathroom Cleanliness - Terry
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Bathroom Condition - Terry
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Bathroom Cleanliness - Toilet
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Bathroom Condition - Toilet
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Bathroom Cleanliness - Shower Curtain/Shower Doors/Shower Rod
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Bathroom Condition - Shower Curtain/Shower Doors/Shower Rod
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Bathroom Cleanliness - Bathtub/Shower Enclosure/Fixtures
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Bathroom Condition - Bathtub/Shower Enclosure/Fixtures