Day service housekeeping E Rome

Housekeeping service is provided on time<br>Housekeeping must be provided:<br>• By 4:30 pm M-F/5:30 pm S-S, if no request is made<br>Mark No for any of the following:<br>• Room not cleaned within 30 minutes of requested time<br>• Room not cleaned by 4:30 pm M-F/5:30 pm S-

Guest belongings have been straightened<br>Guest belongings must be straightened in the following manner:<br>• Shoes neatly paired and straightened<br>• Guest clothing left on the floor or furnishings are neatly folded and left within immediate guest <br>view<br>• Guest jackets or coats hung on valet stand or in closet<br>• Newspapers/magazines neatly arranged<br>• Personal toiletries neatly straightened<br>Review cleaned room and Mark No if personal belongings have not been straightened<br>

Guest’s linen reuse request is honored<br>Mark N/A if guest has not hung up towels for reuse<br>Housekeeper must minimally:<br>• Replace towels that are left on the floor<br>• Not replace towels left hanging on hook or towel rack by guest<br>Review cleaned room and Mark No if items have not been straightened<br>

Furnishings are straightened<br>Guestroom furnishings must be returned to their original place or position:<br>• Curtains or shutters open<br>• TV armoire closed, if applicable<br>• Phone cords – coiled or hung; not tangled<br>• Ice bucket, if present – empty, dry and clean<br>Review cleaned room and Mark No if furnishings have not been straightened

Products in the room are replenished and straightened<br>Products must be replaced if missing/used:<br>• Laundry bag<br>• Laundry order form<br>• Coffee set up - clean, replenished<br>• Glassware<br>• Collateral and brochures<br>• Products must be returned to original position <br>o If guest has obviously arranged items to their liking (e.g., cleared the desk for their <br>computer, moved the magazine to the bedside table to read) items should be <br>straightened in the new location<br>Review cleaned room and Mark No if 2 or more items have not been straightened, replenished or returned

Bedding is properly serviced and is clean and in good condition<br>Evaluate adherence to hotel's linen re-use program<br>• To check pillows: <br>o Check outside of all pillow cases<br>• To check bedding: <br>o Check both sides of bed scarf or bedspread/comforter/duvet, if applicable<br>o Check top side of decorative top sheet (US/CAN, CALA, EMEA) (when present) (W, <br>LC)<br>o Fold down each layer to the bottom quarter of the bed and check each layer<br>o Stop after you have evaluated the bottom/fitted sheet<br>Mark No if you find any of the following:<br>• Linens were replaced outside of hotel's re-use program<br>• Significant cleanliness issues<br>• Condition issues<br>• Excessive wrinkled linens or bedding

Carpet/floor is clean<br>Check carpet, carpet base, floor and transition strips<br>Mark No if you find cleanliness issues

Balcony/patio furniture is clean and straightened<br>Mark N/A if you find any of the following:<br>• Guestroom/suite does not have a balcony/patio<br>Check balcony, ceiling, furniture, lights, patio, railings and walls and Mark No if you find any cleanliness <br>issues

Odor is neutral<br>Check to ensure that the room/suite odor is neutral and Mark No if you find any of the following:<br>• Heavy air freshener<br>• Mildew or musty odor<br>• Odor not neutral<br>• Smoke or food odor<br>• Other odors

Trash cans are emptied<br>All trash cans must be emptied and left with clean hard-plastic liners during housekeeping service<br>• Hard-plastic liners are acceptable, not required<br>Check all trash cans and Mark No if you find any of the following:<br>• Any trash can not emptied<br>• Liner(s) dirty<br>• Trash/debris left in room

Bath amenities/terry replaced/straightened<br>Bath terry and amenity service must minimally include:<br>• Bud vase flowers maintained, if provided<br>• Guest amenities (e.g., shampoo, soap, lotion): <br>o Refreshed with new set if less than 50% full <br>▪ Reveal on side of bottle should be used to determine how full amenities are, <br>if applicable<br>o Neatly arranged<br>o It is acceptable if any used amenities are present in addition to the new, refreshed set <br>▪ It is acceptable if the new amenities are placed elsewhere in the bathroom <br>(i.e. counter) rather than in the bath/shower<br>• Hair dryer cord properly coiled and neatly placed or neatly bundled with appropriate cord tie<br>• Glasses replenished, spot free and placed on coaster<br>• Towels replaced to original stock <br>o If a guest requests for linen reuse by hanging a towel, folded towels must be <br>replenished to full par<br>• Bathroom area rugs fresh and neatly in place<br>• Robes available for guest<br>• Bathroom tissue tipped/tucked<br>Review cleaned room and Mark No if items have not been straightened<br>

Vanity, sink, mirrors, cabinets and drawers are clean<br>Check cabinets, caulking, doors, drawers, hardware, mirrors, shelf, sink, tissue box/cover and vanity<br>Mark No if you find any cleanliness issues

Toilet, tub/shower and shower curtain are clean<br>Rub your hand:<br>• On the bathtub bottom to check for dirt build-up<br>• On and under the soap dishes to check for soap residue<br>• On the shower walls/surround to check for soap residue<br>Rub the inside of the shower curtain and/or liner together to check for buildup<br>Check both sides of liner and curtain and pay particular attention to the bottom seam<br>Check bathtub, bidet, caps, caulking, grout, hinges, hooks, lid, liner, seat, shower curtain, shower doors, <br>shower walls/surround, soap dishes, tank and toilet and Mark No if you find any cleanliness issues

Bathroom floor is clean<br>Check base, corners, edges, floor, grout, threshold and transition strip and Mark No if you find any <br>cleanliness issues

Housekeeping carts are well-maintained and tidy when visible to guests<br>Mark N/A if housekeeping carts are not visible at any time during stay<br>Housekeeping carts must be:<br>• Clean<br>• Well maintained<br>• Organized<br>Mark No if any of the above is not met

Warm welcome/greeting provided

Well-groomed and professional, wearing a uniform

Housekeeper meets grooming and appearance standards<br>Mark N/A if you find any of the following:<br>• Employee not observed<br>• Cultural or national costume must be worn on certain dates<br>Employee must minimally meet grooming and appearance standards:<br>• Hair:<br>o Clean and neat<br>• Jewelry: <br>o Bracelet/watch - maximum 1 of either per arm (AP, MEA, EUR) <br>▪ Jewelry worn to raise awareness of a specific cause is not permitted<br>▪ Anklets or ankle bracelets are not acceptable<br>o Decorative pins not included in uniform program are not acceptable<br>▪ Concierge Golden Key Pin is acceptable<br>• Shoes<br>o Clean, polished and in good repair<br>Interact with employees and Mark No if you encounter or observe any employee who does not meet the <br>above standards<br>

Well-groomed and professional, wearing a uniform