In compliance/ out of compliance = 10 points
Yes/No = 10 points
Cleaning items = 1 -3 points
Service times: 3:00 less = 10 points
3:01-4:00= 5 points
4:01 more = -10 points
Dine in service times.
Drive thru service times.
Are all employees in full uniform?
Was a pre shift meeting completed?
Does the overall view from the counter to the kitchen look presentable?
Are all menu boards clean and working properly.
Do they have all current P.O.P displayed properly?
Is the radio on and set at acceptable volume and content? Is the t.v. On and on proper station.
Is the temperature of the lobby acceptable?
Are all guests being greeted when they enter the building
Are all employees focused on the customer?
Is there a sense of urgency with the team?
Are all items available for sale?
Are the employees knowledgeable about the menu? If a customer asks a question does the employee know the answer?
Is the cashier finding ways to upsell any additional items? Did the cashier offer the combo meal?
Are the employees offering the Halo app?
Is the employee finding ways to say yes to the customer to help fulfill any requests they have?
Are team members following proper formulas? Please note your purchase here. Also your observations of all other formulas.
Do the employees anticipate the customers needs? i.e drink carriers, forks,knives,spoons...etc
Did all employees who came in contact with the guest thank them?
Are the employees smiling and working together as a team?
Are table visits being completed when possible?
Are all stations rush ready?
Grills,make lines, and warmers, can not be cleaned or taken apart until 1 hour before close.
Are all team members offering to help other team members when possible?
When employees are In the lobby are they checking all of the customer areas?
Is the pop station stocked and clean, tables clean, restrooms.
Are the employees acknowledging the guest as they leave?
Does the parking lot,flowers & landscaping look clean and maintained?
Are the floors, rugs,front doors and windows clean?
Are all of the lights and ceiling fans clean and working?
* ceiling tiles, vents & dividers
* artwork and trim.
* window sills
Are all the tables chairs, booths and high chairs clean and in good repair.
Are the trash cans clean and at acceptable levels?
The inside of the cabinets.
Is the pop station clean?
Are the restrooms cleaned and stocked?
Do they have hand washing signs posted?
Are the employees giving a proper greeting and forward selling in the drive thru?
Did the person taking the order upsell any additional items?
*** a proper upsell item would be add bacon, large combo, onion rings....
Was the food packaged and presented properly?
Did the cashier repeat the order and give the customer a total?
Is the thermometer clean and working properly?
Are employees following the proper hand washing procedures? Are they using gloves properly?
Are all products dated and within the use by date?
Is the temp log in use and current?
If necessary is the action log being used?
** non refrigerated make lines must have a separate log to record temps of products when taken from the walk in.
Are all products on the make line below 41 degrees? If not is there a time tag posted on the line?
Is the temperature of the hot food above 140 degrees?
Is the temperature of the cold food in the reach in and walk-in below 41 degrees?
Are all food products stored at least 6" off the floor?
Is the waste bucket clean and being used?
Is the area under the registers clean and organized?
Is the drive thru pop station clean?
Do all stations have sanitizer buckets with clean water and towels?
Is the shake machine clean?
Was the shake machine broke down within the last week?
What was the date of the last break down on the machine?
Is the bun toaster clean and in good repair?
Is the cookie case and oven clean?
Is the burger make line clean and organized?
Are all dressing bottles and shakers clean?
Is the food warmer clean and working properly? Are the timers being used?
Is the heat well clean and does it have adequate amount of water?
Is the 2 burner stove area and pots clean?
Are the grill hood vents and surrounding walls clean?
Is the grill being scraped between uses?
Are all reach-in coolers including the meat drawers clean?
Is the ice machine clean? Is the bucket and scoop stored properly?
Are all slicers and utensils clean and stored properly?
Are all utensils and presses being used properly?
Is the fry freezer clean?
Is the fry station clean?
Dump station clean, heat lights working?
Are the ceiling tiles, lights and vents clean?
Are all trash cans clean and at acceptable levels?
Are the service area floors, walls, and drains clean?
Are the fryers clean with clean oil?
Are the fryers being filtered twice per day?
Is the filter pan being cleaned out everyday?
Do the fryers appear to have been boiled out within the last month?
Are all hand sinks clean and stocked with soap and paper towels? Hand washing signs posted.
Are all employee personal items stored properly? Drinks with lids stored in the designated area?
Are the walk in's and freezers clean and organized?
Are the gaskets clean and in good repair?
Is the prep area including tables, shelves and floors clean and organized?
Is the Bag in Box station clean?
Are the dry stock shelves clean and organized?
Is the communication board and good job board being used?
Do they have an action plan posted?
Is the Manager Serv-Safe certified?
Are all banking procedures being followed?
Is the safe code change log available and current?
Are all back doors and service doors locked and secure?
Are all chemicals properly stored away from food?
Are all chemicals labeled properly?
*are ladders stored properly?
Are the employees using the slicers / knives properly?
Are all of the fire suppression and the fire extinguishers up to date?
Are the MSDS sheets and Child Labor Law posters available for all employees?
Are wet floor signs being used if needed? Are they clean and in good repair?
Are all ladders being used and stored properly?
Is there a first aid kit properly stocked?(band-aids & burn cream)
16 or more cleaning items.
Does all equipment look to be in good repair? Are there any issues that need to be addressed for safety reasons?
Door, windows, trash cans, floors, high chairs.
Does all the equipment look clean?
Are the restrooms clean and stocked?