Information
-
Period # / Store name
-
Location
-
Compliance status
-
Personnel
-
Conducted on
-
Overall Grade for this location:
- 94-100 = A
- 93 - 87 = B
- 86 - 80 = C
- 79 - 72 = D Out of Compliance
- Below 72 = F Out of Compliance
-
Scoring
In compliance/ out of compliance = 10 points
Yes/No = 10 points
Cleaning items = 1 -3 points
Service times: 3:00 less = 10 points
3:01-4:00= 5 points
4:01 more = -10 points
Customer Service
-
Dine in service times.
-
Drive thru service times.
-
Are all employees in full uniform?<br>
-
Was a pre shift meeting completed?
-
Does the overall view from the counter to the kitchen look presentable?
-
Are all menu boards clean and working properly.
-
Do they have all current P.O.P displayed properly?
-
Is the radio on and set at acceptable volume and content? Is the t.v. On and on proper station.
-
Is the temperature of the lobby acceptable?
-
Are all guests being greeted when they enter the building
-
Are all employees focused on the customer?
-
Is there a sense of urgency with the team?
-
Are all items available for sale?<br>
-
Are the employees knowledgeable about the menu? If a customer asks a question does the employee know the answer?
-
Is the cashier finding ways to upsell any additional items? Did the cashier offer the combo meal?<br>
-
Are the employees offering the Halo app?
-
Is the employee finding ways to say yes to the customer to help fulfill any requests they have?
-
Are team members following proper formulas? Please note your purchase here. Also your observations of all other formulas.
-
Do the employees anticipate the customers needs? i.e drink carriers, forks,knives,spoons...etc
-
Did all employees who came in contact with the guest thank them?
-
Are the employees smiling and working together as a team?
-
Are table visits being completed when possible?
-
Are all stations rush ready?
-
Grills,make lines, and warmers, can not be cleaned or taken apart until 1 hour before close.
-
Are all team members offering to help other team members when possible?
-
When employees are In the lobby are they checking all of the customer areas?<br>Is the pop station stocked and clean, tables clean, restrooms.
-
Are the employees acknowledging the guest as they leave?<br>
Customer area cleaning.
-
Does the parking lot,flowers & landscaping look clean and maintained?
-
Are the floors, rugs,front doors and windows clean?
-
Are all of the lights and ceiling fans clean and working?<br>* ceiling tiles, vents & dividers<br>* artwork and trim.<br>* window sills
-
Are all the tables chairs, booths and high chairs clean and in good repair.
-
Are the trash cans clean and at acceptable levels? <br>The inside of the cabinets.
-
Is the pop station clean?
-
Are the restrooms cleaned and stocked? <br>Do they have hand washing signs posted?
Drive-Thru
-
Are the employees giving a proper greeting and forward selling in the drive thru?
-
Did the person taking the order upsell any additional items?<br> *** a proper upsell item would be add bacon, large combo, onion rings....
-
Was the food packaged and presented properly?
-
Did the cashier repeat the order and give the customer a total?
Food Safety
-
Is the thermometer clean and working properly?
-
Are employees following the proper hand washing procedures? Are they using gloves properly?
-
Are all products dated and within the use by date?
-
Is the temp log in use and current? <br>If necessary is the action log being used?<br>** non refrigerated make lines must have a separate log to record temps of products when taken from the walk in.<br>
-
Are all products on the make line below 41 degrees? If not is there a time tag posted on the line?<br>Is the temperature of the hot food above 140 degrees?<br>Is the temperature of the cold food in the reach in and walk-in below 41 degrees?
-
Are all food products stored at least 6" off the floor?
Service Area
-
Is the waste bucket clean and being used?
-
Is the area under the registers clean and organized?
-
Is the drive thru pop station clean?
-
Do all stations have sanitizer buckets with clean water and towels?
-
Is the shake machine clean?<br>Was the shake machine broke down within the last week? <br>What was the date of the last break down on the machine?
-
Is the bun toaster clean and in good repair?<br>Is the cookie case and oven clean?
-
Is the burger make line clean and organized?<br>Are all dressing bottles and shakers clean?
-
Is the food warmer clean and working properly? Are the timers being used?
-
Is the heat well clean and does it have adequate amount of water?<br>Is the 2 burner stove area and pots clean?
-
Are the grill hood vents and surrounding walls clean?<br>Is the grill being scraped between uses?
-
Are all reach-in coolers including the meat drawers clean?<br>Is the ice machine clean? Is the bucket and scoop stored properly?
-
Are all slicers and utensils clean and stored properly?<br>Are all utensils and presses being used properly?
-
Is the fry freezer clean? <br>Is the fry station clean?<br>Dump station clean, heat lights working?<br>
-
Are the ceiling tiles, lights and vents clean?<br>Are all trash cans clean and at acceptable levels?<br>Are the service area floors, walls, and drains clean?
-
Are the fryers clean with clean oil?<br>Are the fryers being filtered twice per day?<br>Is the filter pan being cleaned out everyday?<br>Do the fryers appear to have been boiled out within the last month?
-
Are all hand sinks clean and stocked with soap and paper towels? Hand washing signs posted.<br>Are all employee personal items stored properly? Drinks with lids stored in the designated area?
-
Are the walk in's and freezers clean and organized? <br>Are the gaskets clean and in good repair?
-
Is the prep area including tables, shelves and floors clean and organized?<br>Is the Bag in Box station clean?<br>Are the dry stock shelves clean and organized?
Paperwork
-
Is the communication board and good job board being used?
-
Do they have an action plan posted?
-
Is the Manager Serv-Safe certified?<br>
Safety
-
Are all banking procedures being followed? <br>Is the safe code change log available and current?<br>Are all back doors and service doors locked and secure?
-
Are all chemicals properly stored away from food? <br>Are all chemicals labeled properly?<br>*are ladders stored properly?<br>Are the employees using the slicers / knives properly?
-
Are all of the fire suppression and the fire extinguishers up to date?<br>Are the MSDS sheets and Child Labor Law posters available for all employees?
-
Are wet floor signs being used if needed? Are they clean and in good repair?<br>Are all ladders being used and stored properly?<br>Is there a first aid kit properly stocked?(band-aids & burn cream)
-
16 or more cleaning items.
Play Area
-
Does all equipment look to be in good repair? Are there any issues that need to be addressed for safety reasons?
-
Door, windows, trash cans, floors, high chairs.
-
Does all the equipment look clean?
-
Are the restrooms clean and stocked?
-
Notes:
-
Manager on duty
