Information
-
Period # / Store name
-
Location
-
Compliance status
-
Personnel
-
Conducted on
-
Overall Grade for this location:
Customer Service
-
Dine in service times.
-
Drive thru service times.
-
Are all employees in full uniform?<br>
-
Was a pre shift meeting completed? This is compliance.
-
Does the overall customer view from the front counter look presentable? <br>Chip racks, purse rail, and pop cooler?
-
Is the cookie case clean?
-
Are all menu boards clean and working properly?<br>Do they have all current P.O.P displayed properly?
-
Do all products look fresh and appealing?
-
Is the radio on and set at acceptable volume and content? Is the t.v. on a proper station.
-
Is the temperature of the lobby acceptable?
-
Are all guests being greeted when they enter the building?
-
Are all employees focused on the customer?
-
Is there a sense of urgency with the team?
-
Are all items available for sale?<br>
-
Are the employees knowledgeable about the menu? If a customer asks a question does the employee know the answer?
-
Is the cashier finding ways to upsell any additional items? Did the cashier offer the combo meal?<br>
-
Are the employees offering the Rewards card?
-
Are the employees reminding the guests to take the survey?
-
Are team members following proper formulas? <br>Please note your purchase here. <br>Also your observations of all other formulas.
-
Do the employees anticipate the customers needs? i.e drink carriers, forks,knives,spoons...etc
-
Was the customer thanked anytime during the visit?
-
Are the employees smiling and working together as a team?
-
Are table visits being completed when possible?
-
Are all stations rush ready? Refrigerated cabinets and bain stocked?
-
Is there an acceptable amount of bread?<br>
-
Are all team members offering to help other team members when possible?
-
When employees are In the lobby are they checking all of the customer areas?<br>Is the pop station stocked and clean, tables clean, restrooms.
-
When possible are the employees acknowledging the guest as they leave?<br>
-
Are the CRS scores above the D.A. average?
Customer area
-
Does the Parking lot,flowers, & landscaping all look maintained and clean?
-
Are the floors, rugs clean?
-
Are all of the lights and ceiling fans clean and working?<br>* ceiling tiles, vents & dividers<br>* artwork and trim.<br>* window sills
-
Are all the tables chairs, booths and high chairs
-
Is the pop station clean?<br>Are the trash cans clean and at acceptable levels? <br>The inside of the cabinets.
-
Bain glass,doors, and windows.
-
Are the restrooms cleaned and stocked and maintained?<br>Are all lights working and in good repair?<br>Do they have hand washing signs posted?
Drive-Thru
-
Are the employees giving a proper greeting and forward selling in the drive thru?
-
Did the person taking the order upsell any additional items?<br> *** a proper upsell item would be add bacon, large combo,cookies....
-
Was the food packaged and presented properly?
-
Did the cashier repeat the order and give the customer a total?
-
Is the drive thru area clean and organized?
Food Safety
-
Is the thermometer clean and working properly?
-
Are employees following the proper hand washing procedures? Are they using gloves properly?
-
Are all products dated and within the use by date?
-
Are all products below 41 degrees? <br>Is the temperature of the hot food above 140 degrees?<br>Is the temperature of the cold food in the reach in and walk-in below 41 degrees?
-
Are all items below the chill line?
-
Are all food products stored at least 6" off the floor?
Service Area
-
Is the area under the registers clean and organized?<br>Are the keyboards and POS screens clean?<br>
-
Do they have sanitizer buckets with clean water and towels?
-
Is the toaster,baskets and paddles clean and in good repair? <br>Is the proofer & oven clean?
-
Is the front line stocked and clean?<br>Are the cutting boards clean and in good condition?<br>Are all dressing bottles and shakers clean?
-
Are all microwaves clean?<br>Is the heat well clean and does it have adequate amount of water?<br>
-
Are all reach-in coolers clean?<br>Is the ice machine clean? Is the bucket and scoop stored properly?
-
Are all slicers and utensils clean and stored properly?<br>Are the scales clean?<br>Are there thermometers in all requires areas?...walk in,freezer,reach in, Coke coolers, proofer, oven?<br>
-
Are the ceiling tiles, lights and vents clean?<br>Are all trash cans clean and at acceptable levels?<br>Are the service area floors, walls, and drains clean?
-
Are all hand sinks clean and stocked with soap and paper towels? Hand washing signs posted.<br>Is the three compartment sink being used properly? Is it clean and organized?<br>Are all employee personal items stored properly? Drinks with lids stored in the designated area?
-
Is the prep area including tables, shelves and floors clean and organized?<br>Is the Bag in Box station clean?<br>Are the dry stock shelves clean and organized?
-
Are all bread cabinets clean and in good repair?<br>Are all bread carts clean and in good repair?
-
Are the walk in & freezer clean and organized? <br>Are all gaskets in good condition?
Paperwork
-
Is the 4 week folder available and up to date?
-
Is the temp log in use and current?<br>If necessary is the action log being used?
-
Is the communication board and good job board being used?
-
Do they have an action plan posted and in use?
-
Is the Manager Serv-Safe certified?<br>
-
Do they have 2 weeks of schedules posted?<br>Is the sales chart up and current?
-
Do all opening and closing bread counts match for the week?<br>Is bread waste being entered in everyday?
-
Have all items from previous Nationals inspections been corrected?
-
Time clock<br>Are openers clocking in at least 45 minutes before the posted opening time?
Safety
-
Are all banking procedures being followed? <br>2 sets of initials on the deposit slips?<br>Is the safe code change log available and current?<br>Are all back doors and service doors locked and secure?
-
Only one person per register?
-
Are all chemicals properly stored away from food? <br>Are all chemicals labeled properly?<br>Are the employees using the slicers / knives properly?
-
Are all of the fire extinguishers up to date?<br>Are the MSDS sheets and Child Labor Law posters available for all employees?
-
Are wet floor signs being used if needed? Are they clean and in good repair?<br>Are all ladders being used and stored properly?<br>Is there a first aid kit properly stocked?(band-aids & burn cream)
-
16 or more cleaning items.
-
Notes:
-
Manager on duty
