Information
-
Store name
-
Location
-
Conducted on
-
Prepared by
-
Time of Visit
Customer area
-
Are the lobby tables and chairs clean?
-
Are the floors, rugs clean?
-
Is the pop station clean?<br>
-
Is service area clean? (Cutting boards and surrounding area)
-
Service line glass, doors, and windows clean?
-
Are the restrooms cleaned and stocked and maintained?
Customer Service
-
Were you greeted when you entered the building? (How was the greeting? Was it welcoming?)
-
Employees working shift? (Please list employee names working)
-
Are all employees focused on guest? Working as a team to make sure guest are taken care of?
-
Employees in complete uniform? (hat/visor/yoga band, subway shirt, apron, and name tag) If not, who?
-
Did employee suggestive sell footlong?<br>
-
Did Employee prompt bread choices? (Would you like Italian, wheat, or a gourmet bread today?)
-
Did Employee use bread measuring tool?
-
Did employee offer "50% more meat for only .75 or $1.50"? (deluxe)
-
Did employee prompt cheese choices? (American, provalone, or pepperjack)
-
Did employee prompt veggies? "Would you like any lettuce, spinach, or tomato on this today?"
-
Are team members following proper formulas? (Once prepared Please take picture of sub and ingredients)<br>
-
Did employee offer seasonings (salt, pepper, Parmesan, oregano)?
-
Did employee ask, "how does this look today?" Before wrapping your sub/closing salad.
-
Are the employees smiling and working together as a team?
-
Did the cashier offer the meal deal with a drink and a side?
-
Did the cashier try to suggestive sell any additional items? (Cookies for desert or bowl of soup)
-
Did the employee ask if you had a rewards card or offer you one?
-
Were you asked/informed to take the survey at tellsubway.com?
-
Did employee thank you for visiting?
-
Was speed of service appropriate?
-
Comments/Concerns:
