Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Customer Area

  • Is the front door glass clean?

  • Are the dining room tables and chairs clean?

  • Are the floors swept?

  • Is the Bain glass clean?

  • Is the radio on? If so is the content and the volume appropriate?

  • Is the postmix station clean? Postmix nozzles and ice chute clean?

  • Is the crisp rack and purse rail clean and full? Are the crisps rotated?

  • Is the car park and rubbish area clean?

  • Are all rubbish bins at acceptable levels?

  • Are the air conditioner uptake and vents clean and in good repair?

  • Are the open signs on and in good repair? Are the order here signs cleaned?

  • Are the walls, timber trim and artwork in good repair?

  • Are the ceiling fans on and clean?

  • Are the windows and window sills cleaned?

  • Are all the lights working? Are the light covers clean?

Service Area

  • Is all food in the salad unit below the chill line and fully stocked?

  • Is the hot well clean and with sufficient amount of water?

  • Are all the cookies available for sale? Is the cookie display clean? Are their cookie bags / bowls made up

  • Are the sauce bottles and holders clean and the labels in good condition?

  • Are the salt and pepper shakers and holder cleaned? Do they have Sato dates i<br>In?

  • Is the till and printer area clean and organized?

  • Are the cutting boards in good condition?

  • Is the microwave/s cleaned inside and out? Underneath cleaned?

  • Is the waste container clean and shelves under the Bain clean and organized?

  • Is the toaster oven clean? Is the toaster tray in good repair?

  • Is the hand sink clean? Paper towel and soap stocked?

  • Is the prep bench and shelves cleaned and organized?

  • Are the cambros and lids in good repair?

  • Are all veggie slicers clean and properly stored?

  • Are the bread forms in good condition and stored properly?

  • Are all scales cleaned , working and properly stored?

  • Is the oven clean and in good repair?

  • Is the proofer clean and in good repair?

  • Is the main fridge clean and stocked? Floors clean? Door and walls clean.

  • Is the freezer clean and organized? Temperature acceptable?

  • Are the bread cabinets clean and in good repair?

  • Is the retarder clean and in good repair?

  • Is the bread topping tray stored properly and fresh for the day with Sato label on

  • Are the rubbish bins cleaned inside and out?

  • Are the dry stock shelves clean and organized?

  • Are the floors clean including under equipment?

  • Are the front counter service area walls clean?

  • Are the menu boards and footers clean? Are the menu board lights working?

  • Are all cleaning supplies properly stored?

  • Is the mop bucket empty and mop sink area clean? Is the mop hung up?

  • Problems with pests visible?

  • Is all food at least off the floor?

Safety and Security

  • Is the staff door locked?

  • Is the back door locked?

  • Is the safe kept closed?

  • Are employees following all safety procedures?

  • Are the foot stools used and properly stored?

  • Are wet floor signs used and in good repair?

  • Is the Health and safety poster visible on the wall

  • Is the first aid kit full and available for employees?

Food Prep and Food Safety

  • Are employees following properly hand washing techniques? Proper glove usage?

  • Are ALL products properly dated? FIFO method used with correct Sato information on

  • Are ALL products available for sale?

  • Are ALL products within date and look appealing

  • Is bread baked fresh daily? Bread quality meeting Subway standards? Bread from previous Day discarded by 9am

  • Bread quantity levels acceptable?

  • Are formulas being followed? Any over portioning or excessive waste?

  • Is all products weighed out properly?

  • Are meatballs above 75c (82c scotland) degrees? Actual temp of meatballs taken

  • Meatball temps

  • Are all cold foods below 5 degrees? Actual temp of an item in the salad unit

  • Is the temp. log filled out? Is the action plan being used when needed?

  • Is the sanitizer bottles and sink filled with fresh sanatiser - use test strip to check

Customer Service and Employee Trends

  • Are all employees in proper uniform? Name badge - hat - apron and top

  • Are all employees following proper grooming and facial hair policies?

  • Are all customers greeted within 3 secs?

  • Are employees up selling to every customers?

  • Are employees giving a receipt to each customer and informing them of the survey? We're customers "thanked" by the employees?

  • Are staff levels and experience correct for days sales volume

  • Are all employees friendly and demonstrating good customer service?

  • Are table visits being done? And are staff promoting Tell Subway

  • Was the employees focused on the guests? Everyone working together as a team?

  • Is the staff utilizing Thru-Put during peak times? Speed of service appropriate? Bottlenecks observed?

  • Are employee meals and drinks breaks recorded to POS correctly

Financials

  • Are all bread counts +/- 2? Do opening and closing counts match?

  • Are cash drops being done minimum 4 times per day

  • Has the banking been completed for the previous day?

  • Complete a safe and till check using a one minute cash sheet <br>Take a photo of completed sheet and add to audit <br>Record any discrepancies and investigate while on site during audit. Report discrepancies to GC

  • Has all waste been entered into the POS correctly, check the DD book matches the POS

  • Are cash-in's being done?

Paperwork

  • Does everyone know the sales goal and what they are up selling for the day?

  • Has the DD book been followed and completed correctly . Check last 4 weeks.

  • Are all materials properly displayed on the communication board?

  • Is the WISR archived to correct envelopes

  • Are the staff actual hours worked posted to wall for staff to sign for the previous week?

  • Are there 2 weeks worth of schedules posted?

  • Is the Monthly Evaluation action plan completed in the DD book and being auctioned by the team.

  • Is the store IN COMPLIANCE? If NO explain why

One On One Manager Discussion

  • What has changed since the last visit?

  • What are the managers supposed to be working on?

  • What are the external facts effecting the store?

  • Period to date numbers: Sales/COG/Labor&Productivity/CSS

  • My top 3 concerns :

  • Managers top 3 concerns:

  • What do the Managers and team members need to be complimented on or recognized for?

  • What did we see today and what does it mean?

  • What can they improve on and how do we do it?

  • What does the manager need from me?

Sign off

  • Manager Name

  • Sign

  • Score

  • Have the defrost and prep charts been updated for the current week sales volume

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.