Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Customer Area
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Is the front door glass clean?
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Are the dining room tables and chairs clean?
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Are the floors swept?
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Is the Bain glass clean?
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Is the radio on? If so is the content and the volume appropriate?
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Is the postmix station clean? Postmix nozzles and ice chute clean?
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Is the crisp rack and purse rail clean and full? Are the crisps rotated?
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Is the car park and rubbish area clean?
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Are all rubbish bins at acceptable levels?
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Are the air conditioner uptake and vents clean and in good repair?
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Are the open signs on and in good repair? Are the order here signs cleaned?
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Are the walls, timber trim and artwork in good repair?
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Are the ceiling fans on and clean?
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Are the windows and window sills cleaned?
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Are all the lights working? Are the light covers clean?
Service Area
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Is all food in the salad unit below the chill line and fully stocked?
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Is the hot well clean and with sufficient amount of water?
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Are all the cookies available for sale? Is the cookie display clean? Are their cookie bags / bowls made up
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Are the sauce bottles and holders clean and the labels in good condition?
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Are the salt and pepper shakers and holder cleaned? Do they have Sato dates i<br>In?
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Is the till and printer area clean and organized?
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Are the cutting boards in good condition?
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Is the microwave/s cleaned inside and out? Underneath cleaned?
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Is the waste container clean and shelves under the Bain clean and organized?
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Is the toaster oven clean? Is the toaster tray in good repair?
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Is the hand sink clean? Paper towel and soap stocked?
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Is the prep bench and shelves cleaned and organized?
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Are the cambros and lids in good repair?
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Are all veggie slicers clean and properly stored?
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Are the bread forms in good condition and stored properly?
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Are all scales cleaned , working and properly stored?
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Is the oven clean and in good repair?
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Is the proofer clean and in good repair?
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Is the main fridge clean and stocked? Floors clean? Door and walls clean.
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Is the freezer clean and organized? Temperature acceptable?
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Are the bread cabinets clean and in good repair?
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Is the retarder clean and in good repair?
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Is the bread topping tray stored properly and fresh for the day with Sato label on
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Are the rubbish bins cleaned inside and out?
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Are the dry stock shelves clean and organized?
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Are the floors clean including under equipment?
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Are the front counter service area walls clean?
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Are the menu boards and footers clean? Are the menu board lights working?
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Are all cleaning supplies properly stored?
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Is the mop bucket empty and mop sink area clean? Is the mop hung up?
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Problems with pests visible?
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Is all food at least off the floor?
Safety and Security
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Is the staff door locked?
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Is the back door locked?
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Is the safe kept closed?
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Are employees following all safety procedures?
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Are the foot stools used and properly stored?
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Are wet floor signs used and in good repair?
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Is the Health and safety poster visible on the wall
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Is the first aid kit full and available for employees?
Food Prep and Food Safety
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Are employees following properly hand washing techniques? Proper glove usage?
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Are ALL products properly dated? FIFO method used with correct Sato information on
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Are ALL products available for sale?
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Are ALL products within date and look appealing
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Is bread baked fresh daily? Bread quality meeting Subway standards? Bread from previous Day discarded by 9am
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Bread quantity levels acceptable?
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Are formulas being followed? Any over portioning or excessive waste?
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Is all products weighed out properly?
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Are meatballs above 75c (82c scotland) degrees? Actual temp of meatballs taken
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Meatball temps
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Are all cold foods below 5 degrees? Actual temp of an item in the salad unit
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Is the temp. log filled out? Is the action plan being used when needed?
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Is the sanitizer bottles and sink filled with fresh sanatiser - use test strip to check
Customer Service and Employee Trends
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Are all employees in proper uniform? Name badge - hat - apron and top
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Are all employees following proper grooming and facial hair policies?
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Are all customers greeted within 3 secs?
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Are employees up selling to every customers?
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Are employees giving a receipt to each customer and informing them of the survey? We're customers "thanked" by the employees?
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Are staff levels and experience correct for days sales volume
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Are all employees friendly and demonstrating good customer service?
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Are table visits being done? And are staff promoting Tell Subway
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Was the employees focused on the guests? Everyone working together as a team?
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Is the staff utilizing Thru-Put during peak times? Speed of service appropriate? Bottlenecks observed?
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Are employee meals and drinks breaks recorded to POS correctly
Financials
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Are all bread counts +/- 2? Do opening and closing counts match?
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Are cash drops being done minimum 4 times per day
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Has the banking been completed for the previous day?
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Complete a safe and till check using a one minute cash sheet <br>Take a photo of completed sheet and add to audit <br>Record any discrepancies and investigate while on site during audit. Report discrepancies to GC
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Has all waste been entered into the POS correctly, check the DD book matches the POS
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Are cash-in's being done?
Paperwork
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Does everyone know the sales goal and what they are up selling for the day?
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Has the DD book been followed and completed correctly . Check last 4 weeks.
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Are all materials properly displayed on the communication board?
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Is the WISR archived to correct envelopes
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Are the staff actual hours worked posted to wall for staff to sign for the previous week?
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Are there 2 weeks worth of schedules posted?
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Is the Monthly Evaluation action plan completed in the DD book and being auctioned by the team.
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Is the store IN COMPLIANCE? If NO explain why
One On One Manager Discussion
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What has changed since the last visit?
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What are the managers supposed to be working on?
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What are the external facts effecting the store?
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Period to date numbers: Sales/COG/Labor&Productivity/CSS
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My top 3 concerns :
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Managers top 3 concerns:
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What do the Managers and team members need to be complimented on or recognized for?
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What did we see today and what does it mean?
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What can they improve on and how do we do it?
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What does the manager need from me?
Sign off
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Manager Name
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Sign
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Have the defrost and prep charts been updated for the current week sales volume