Training Audit

• Client / Site

• Conducted on

  Date
• Location
  Address

• Trainee is in week #?

  Week 1

  Week 2

  Week 3

  Week 4

  Week 5

POS

• Do you know how to void a transaction? Why is it important to monitor these?

  Yes

  No

  N/A

• Do you know how to complete split tender transactions?

  Yes

  No

  N/A

• Have you been shown how to:<br>Activate,process,transfer, and merge gift cards?

  Yes

  No

  N/A

• Do you know how to enter bread and food waste?

  Yes

  No

  N/A

• Do you know how to adjust an employees time clock? <br>

  Yes

  No

  N/A

• Do you know how to run the end of day and start new day?

  Yes

  No

  N/A

• Do you know how to setup a new clerk in the register? Do you know where to get the corporate ID <br>and its importance?

  Yes

  No

  N/A

• Have you done cash in's?<br>Complete a cash in with MIT. <br>

  Yes

  No

  N/A

• Do you know when a cash-in should be completed?

  Yes

  No

  N/A

Live IQ

• Have you done the schedule? How many times? Has your scheduled been used?

  Yes

  No

  N/A

• Have you entered the schedule into live IQ.

  Yes

  No

  N/A

• Do you know when the schedule must be posted by?

  Yes

  No

  N/A

• Have you been shown how to drill transactions on Live IQ?

  Yes

  No

  N/A

• Do you know what to look for when drilling sales transactions?

  Yes

  No

  N/A

• What is the best way to check productivity during the day?<br>

  Yes

  No

  N/A

Catering

• Do you know how to take a catering order?

  Yes

  No

  N/A

• Explain how to process an online catering order?

  Yes

  No

  N/A

• Do you know how to ring up a catering CALL center order?<br>Do you know how to add in the party units?

  Yes

  No

  N/A

• Do you know how to braid party bread?

  Yes

  No

  N/A

• Have you assembled a party sub from beginning to end?

  Yes

  No

  N/A

• Have you completed a party platter order?

  Yes

  No

  N/A

Daily Tasks

• Do you feel confident opening the store properly in the time allotted?<br>

  Yes

  No

  N/A

• Explain how to balance the deposit in the POS?<br>Balance bread counts?

  Yes

  No

  N/A

• Have you done all prep by yourself?

  Yes

  No

  N/A

• Do you know all of the steps of the bread baking process?

  Yes

  No

  N/A

• Explain how to do a spot check from start to finish?<br>Review MIT's spot checks. If none are available have trainee complete one at this time.

  Yes

  No

  N/A

• Do you feel confident closing the store properly in the time allotted?

  Yes

  No

  N/A

• Do you know where the shift leader must be positioned during peak hours? WHY?

  Yes

  No

  N/A

Manager Tasks

• What is productivity?

  Yes

  No

  N/A

• What is considered a unit?

  Yes

  No

  N/A

• Do you know what thru-put is?<br>Why do we use thru put?

  Yes

  No

  N/A

• Do you know how to do a paid out?<br>Why would you do a paid out?

  Yes

  No

  N/A

• How often must cash drops be done? Why?

  Yes

  No

  N/A

• In detail what is the entire food order process? <br>From deciding what to order to entering it in the register.

  Yes

  No

  N/A

• What is the website to place food orders.

  Yes

  No

  N/A

• Who do you call for poor quality products?

  Yes

  No

  N/A

• Do you know how to do a food transfer from start to finish? <br>When should food transfers be done?<br>

  Yes

  No

  N/A

• Have you completed inventory and paperwork on your own? And how many times?

  Yes

  No

  N/A

• Have you e-mailed all required paperwork to the office?

  Yes

  No

  N/A

• Have you completed and sent the weekly spreadsheet to Candie?

  Yes

  No

  N/A

• What is the process for submitting payroll on Wednesdays?

  Yes

  No

  N/A

• Do you know the process when you borrow an employee from another store?

  Yes

  No

  N/A

• Do you know how to setup a new hire for University of Subway?

  Yes

  No

  N/A

• Explain the process of getting new hire information to payroll other than turning in the new hire packet?

  Yes

  No

  N/A

• Do you know what you have to turn in to payroll so a new hire can get paid for taking the online classes?

  Yes

  No

  N/A

• Have you used the operations manual? And what for?

  Yes

  No

  N/A

• Do you know how to handle customer complaints? Give an example of how you would handle a complaint?

  Yes

  No

  N/A

• Why are all stores required to have a sales chart posted?

  Yes

  No

  N/A

• Have you reviewed all inspections?<br>Do you know all the areas of compliance?

  Yes

  No

  N/A

• Does the MIT know and understand what the inspection action log is used for?

  Yes

  No

  N/A

Paperwork Have a printed control sheet and WISR available for this section.

• Have you been shown how to break down a WISR?

  Yes

  No

  N/A

• The number in the "open" column comes from where?

  Yes

  No

  N/A

• What are some ways to look for errors in your food cost?

  Yes

  No

  N/A

• Where would you find total sales for the week?

  Yes

  No

  N/A

• Where do you find the labor%?

  Yes

  No

  N/A

• Where would you find the customer count?

  Yes

  No

  N/A

• Where would you find actual food cost%? Demonstrate with last weeks WISR.

  Yes

  No

  N/A

• How do you calculate your adjusted food cost? Demonstrate with last weeks WISR

  Yes

  No

  N/A

• Where is the best place to find the total units for the week?

  Yes

  No

  N/A

• Have you been shown how to read a control sheet?

  Yes

  No

  N/A

• What 2 reports should be emailed to Paperwork?

  Yes

  No

  N/A

• What 2 reports should be file transferred? And what are their importance?

  Yes

  No

  N/A

• Do you know how to close the week?<br>When should this be done?

  Yes

  No

  N/A

• What are some possible reasons your bread counts could be off?

  Yes

  No

  N/A

• Do you know how to access applications?

  Yes

  No

  N/A

• Have you done any interviews?

  Yes

  No

  N/A

• Have you been shown how to, <br>or completed a write up?<br>Separation form?

  Yes

  No

  N/A

• Do you know what "other compensation" forms are used for?

  Yes

  No

  N/A

• Where would you find any needed forms?<br>Have MIT print a new hire packet out and review it with them.

  Yes

  No

  N/A

• Have you reviewed a P&L report? ( there is a blank copy in the training book)

  Yes

  No

  N/A

Banking/Safety

• Do you understand the importance of going to the bank everyday?

  Yes

  No

  N/A

• Are you aware of the precautions we use when going to the bank?

  Yes

  No

  N/A

• Do you know why we have 2 people count and verify the bank deposits?

  Yes

  No

  N/A

• Do you know where to keep the deposit on Sunday or Holidays?

  Yes

  No

  N/A

• Are you aware of the safety measure we use in drive thru stores for banking?

  Yes

  No

  N/A

• Explain the procedures for handling a robbery?

  Yes

  No

  N/A

• When should the back door be open?

  Yes

  No

  N/A

• Do you know the procedures for handling customer/ employee injury?<br>Where would you find the proper forms for this?

  Yes

  No

  N/A

• Why do all broken cambro's need to be discarded? Who do you contact for smallware needs?

  Yes

  No

  N/A

• How often MUST the safe codes be changed? Why do we do this?<br>

  Yes

  No

  N/A

• Who do you contact for Maintenaince issues? Who handles all refrigeration work?

  Yes

  No

  N/A

• When changing the safe codes what document must be used and where must it be kept?

  Yes

  No

  N/A

• Why do we keep a shovel/salt log?

  Yes

  No

  N/A

Compliance

• Do you know what time all bread from previous day must be discarded by?

  Yes

  No

  N/A

• What is the uniform policy?

  Yes

  No

  N/A

• Do you know when and where to wash your hands?

  Yes

  No

  N/A

• Have you been shown how to properly put the SFAFT kit up?

  Yes

  No

  N/A

• Do you know when and how to take temps?

  Yes

  No

  N/A

• Do you know what the action log is used for?

  Yes

  No

  N/A

• Do you know what the temperature danger zone is?

  Yes

  No

  N/A

• Do you know the policy for using the cash register?

  Yes

  No

  N/A

• Do understand why we don't fill items past the chill line?

  Yes

  No

  N/A

• Do you know why all items must be dated?

  Yes

  No

  N/A

• Do you know why all weighed out items must be exact?

  Yes

  No

  N/A

• Why is it important to have all items offered for sale available at all times?

  Yes

  No

  N/A

• Do feel confident giving pre-shift meetings?<br>Observe MIT giving a pre shift meeting.

  Yes

  No

  N/A

• Do you know why pre shift meetings are so important?

  Yes

  No

  N/A

Observation

• On the MIT's shift are the bread and cookies made to Subway standards?

  Yes

  No

  N/A

• Does the MIT show a sense of urgency?

  Yes

  No

  N/A

• Does trainee show leadership skills?

  Yes

  No

  N/A

• Is the trainee delegating and taking control of the shift?

  Yes

  No

  N/A

• Does trainee "hear" the entire store or are they focused on one task?

  Yes

  No

  N/A

• Is the MIT able to multi task?

  Yes

  No

  N/A

• Does the MIT have good teamwork skills?

  Yes

  No

  N/A

• Does the MIT communicate with the employees well?

  Yes

  No

  N/A

• Does the MIT have good customer service skills? Did they perform or delegate table visits?

  Yes

  No

  N/A

• If MIT opened today are they in full compliance? <br>If not why?

  Yes

  No

  N/A

• Once the peak time is over what are the MIT 's priorities?

  Yes

  No

  N/A

University of Subway

• Sandwich Artist 2.0 Pro completed?

  Yes

  No

  N/A

• Sandwich Artist courses complete.

  Yes

  No

  N/A

• Senior sandwich artist courses complete.

  Yes

  No

  N/A

• Shift leader courses complete?

  Yes

  No

  N/A

• Breakfast classes?

  Yes

  No

  N/A

• Manager courses complete?

  Yes

  No

  N/A

• Catering classes?

  Yes

  No

  N/A

• POS Classes?

  Yes

  No

  N/A

• Are you serve safe certified?

  Yes

  No

  N/A

• Have all MIT surveys been completed and turned in?

  Yes

  No

  N/A

Completion

• What does trainee need to work on with area coach?

• What are the top 3 areas that the MIT need to work on?

• Trainee signature

  Sign

• Training Director/Area Coach Signature

  Sign