Title Page
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Restaurant Number
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Restaurant Manager
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District Manager
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Conducted on
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Prepared by
Proper Training System Tools in Place
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Three file folder system in place. Folders labeled and proper colors of Green, Blue and Gold are used.
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Workstation Training Chart is in use. Chart is next to the Training Files for easy verification.
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Job Aids of Friendly, Team Appearance, Well Trained, Food Tastes Great (total of 11) are posted.
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Stars are being utilized for training progression. Green Star for Training Guide 1, Blue Star for Training Guide 2 if applicable and Gold for Certification.
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Training Guides and Certification Guides are being filed appropriately.
Training System Executed
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Verify Names of the Workstation Certification Chart match the names of employees on the schedule to include the manager. Include a picture of the schedule.
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Verify training guides are completed with checkmarks and employee information.
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Verify Certifications for employee and manager signatures.
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Do training guides and certifications match with the Workstation Certification Chart?
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Do certifications match with the CBT report card?<br>
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Certified employees have been verified and received a PIN from the RM within two weeks of certification.
Training Feedback
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Verify employees working in current workstations have training guides completed.
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Guest Service Training
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Employee Name
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Training Guides Completed / Certifications
- None
- Training Guide 1
- Training Guide 2
- Certification
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Employee demonstrates that they are knowledgeable and proficient in workstation if alone.
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Grill / Assembly Training
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Employee Name
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Training Guides Completed / Certifications
- None
- Training Guide 1
- Training Guide 2
- Certification
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Employee demonstrates that they are knowledgeable and proficient in workstation if alone.
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Fryer Training
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Employee Name
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Training Guides Completed / Certifications
- None
- Training Guide 1
- Training Guide 2
- Certification
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Employee demonstrates that they are knowledgeable and proficient in workstation if alone.
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Prep / Maintenance Training
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Employee Name
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Training Guides Completed / Certifications
- None
- Training Guide 1
- Training Guide 2
- Certification
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Employee demonstrates that they are knowledgeable and proficient in workstation if alone.
Onboarding and Training Discovery
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Meet with two employees to discuss their Onboarding and Training experience. Record when possible.
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Employee #1
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Employee Name
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Hire Date
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Once hired did you have an orientation with the RM to discuss policies, procedures and expectations?
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Did the RM cover uniform expectations and provide you with shirts, hat / visor and a name tag?
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How many shirts were you provided?
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Working your first shift with JIB; did your Restaurant Manager spend time with you giving you a restaurant tour, introduce you to employees, work next to you on your first day of training?
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Were training guides used during your training process? Did the trainer give you a copy to review while you worked in the position?
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Do you feel you were adequately trained in the position before being left alone? When did you feel ready to work at the station completely by yourself ?
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If Certified; did the "RM" observe you in position and provide you with feedback?
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Have you received a certification pin? If so, did the RM ask you questions and award you the pin?
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Employee #2
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Employee Name
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Hire Date
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Once hired did you have an orientation with the RM to discuss policies, procedures and expectations?
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Did the RM cover uniform expectations and provide you with shirts, hat / visor and a name tag?
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How many shirts were you provided?
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Working your first shift with JIB; did your Restaurant Manager spend time with you giving you a restaurant tour, introduce you to employees, work next to you on your first day of training?
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Were training guides used during your training process? Did the trainer give you a copy to review while you worked in the position?
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Do you feel you were adequately trained in the position before being left alone? When did you feel ready to work at the station completely by yourself ?
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If Certified; did the "RM" observe you in position and provide you with feedback?
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Have you received a certification pin? If so, did the RM ask you questions and award you the pin?
Misc Items
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Team Leader certificates are posted in the store.
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Serv Safe certificate(s) posted in the store office
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Certified employees are receiving the certification pins from RM
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CBT working properly
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Area around CBT looks clean and organized for training
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Proper uniform standards are being followed by all employees. Includes shirts tucked in, hat or visor, belt, pants, slip resistant shoes and name tag. For Management include scarfs and ties.
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Food handlers cards or food handler certificate on file at the restaurant
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Was the temperature of the French fries you received at the DT above 150F?
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Was the temperature of the jumbo patty you received at the DT above 125F?
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Were the tacos you received at the DT of good quality ?<br>
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Did the guest service person reconfirm the order at the DT speaker box?
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Was the employee at the DT available for you as soon as you approach to the DT window?
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Did the guest service employee reconfirm the order at the window?
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Did the guest service employee at the DT reconfirm the order when handing out the bag of food?
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Did the guest service person mark the receipt off for order verification?
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Was the employee at the DT friendly? Did he/she make you feel welcome?
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Are baskets in use for the dining room orders?
