Teriyaki Bowls / Munchie Mash-Ups August 2, 2018 - BYWC

• Food Truck Series & Value Jack’s Way 02/01/2018

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Drive-thru Visit

• Drive-thru lane and parking lot is free from debris?

  Meet Standard

  Critical

• Menu boards are clean, all prices correct, no missing numbers, panels or parts, and OCS is working properly.<br>

  Meet Standard

  Critical

• POP Matrix

  Off

  On

• 

• 

• 

• I was greeted immediately by the drive-thru employee and they were friendly through out the ordering process.

  Meet Standard

  Critical

• Did the Guest Service employee offer to add the egg roll for $1.00?

  Yes

  No

  N/A

Food Taste Great

• Teriyaki Bowl product build is correct.

  Yes

  No

  N/A

• Teriyaki Bowl

  Off

  On

• Teriyaki Bowl

  

• Is your rice in the Teriyaki Bowl firm, moist and fluffy? Not mushy.<br>

  Yes

  No

  N/A

• Wakey Bakey Hash build is correct.

  Yes

  No

  N/A

• Off

  On

• 

• Jack’d Jalapeño Hash build is correct.

  Yes

  No

  N/A

• Off

  On

• 

• Hangry Chicken Hash build is correct.

  Yes

  No

  N/A

• Off

  On

• 

• Your Jack’d Jalapeño Hash tastes hot, very cheesy, lightly spicy and smoky flavors on a warm mashed hash browns base.

  Yes

  No

  N/A

• Your Wakey Bakey Hash tastes hot, cheesy, garlic-herb flavor, bacon, fried egg on a warm mashed hash browns base.

  Yes

  No

  N/A

• Your Hangry Chicken Hash tastes hot, cheesy with a spicy tang from RedHot sauce, light ranch flavor on warm chicken nuggets and all on a warm mashed hash browns base.

  Yes

  No

  N/A

Order Accuracy

• Guest receives what they ordered including condiment(s), utensils, napkins, straw and receipt. Check if there is a fork. Check if there is a knife for the Wakey Bakey Hash if ordered.<br>

  Yes

  No

  N/A

• Did the guest service employee at the DT, reconfirm the order twice, at the speaker box and at the window before departing?

  Yes

  No

  N/A

• Was a yellow sticker placed on your Brown Rice Teriyaki Bowl lid?

  Yes

  No

  N/A

• Was your Munchie Mash-up served in the late night finger food box? If you ordered the Hangry Chicken Hash, was the LTO tab was pressed down?<br>

  Yes

  No

  N/A

• Was your Wakey Bakey Hash order placed in the box with a yellow sticker?

  Yes

  No

  N/A

• Was your Jack’d Jalapeño Hash order placed in a box with the Jalapeño sticker?

  Yes

  No

  N/A

Defrosting Procedures

• Steak Strips are being defrosted for 24 hours without stacking the bags in a container dated for 30 days freezer to destroy life.

  Yes

  No

  N/A

• Are there enough egg rolls defrosted? Refer to the prep list.

  Yes

  No

  N/A

Proper Hold Times

• Frank’s RedHot Sauce; 14 days at room temperature in clear smooth squeeze bottle with clear tip lid and LTO ring.

  Yes

  No

  N/A

• Steak Strips in container with 2 days shelf life refrigerated after bag is opened.

  Yes

  No

  N/A

• Is the Brown Rice held frozen before placing it in the microwave?

  Yes

  No

  N/A

• Is bulk rice held for a total maximum of 6 hours starting from the beginning of the cook cycle?

  Yes

  No

  N/A

• Is bulk rice previously cooked in the rice cooker held for 30 minutes in a lidded amber pan labeled “Rice” in the UHC?

  Yes

  No

  N/A

• Is bulk rice, cooked in the rice cooker, maintained at 135F or higher to ensure food safety?

  Yes

  No

  N/A

• Is the rice scoop kept in a stainless steel pan near the rice cooker and changed every 4 hours?

  Yes

  No

  N/A

• Steak Teriyaki set-up: 2 days/ 3.5oz of steak.

  Yes

  No

  N/A

• Steak Teriyaki Set-Up

  Off

  On

• Steak Teriyaki set-up

  

• Chicken Teriyaki Set-Up: 2 days/ 3.5oz of julienne chicken.

  Yes

  No

  N/A

• Chicken Teriyaki Set-Up

  Off

  On

• Chicken Teriyaki Set-Up

  

• Teriyaki Vegetable Set-Up: 2 days. Portion weight of 3.25oz.

  Yes

  No

  N/A

• Teriyaki Vegetable Set-Up

  Off

  On

• Teriyaki Vegetable Set-Up

  

• Garlic Bacon Cheese Set-Up

  Yes

  No

  N/A

• Off

  On

• 

• Pepper Jack Jalapeño Set-Up

  Yes

  No

  N/A

• Off

  On

• 

• Chicken-n-Tater Melt Set-Up

  Yes

  No

  N/A

• Off

  On

• 

Miscellaneous

• Frozen Brown Rice Microwave options:<br>Microwave Sharp 1200W- button # 00 (120 seconds)<br>Microwave Sharp 2200W- button #08 (87 seconds)<br>Microwave OnCue Single Button # 08 (87 seconds)<br>

  Yes

  No

  N/A

• Garlic Bacon Cheese Microwave Times:<br>Microwave Sharp 1200W- button # 01 (35 seconds)<br>Microwave Sharp 2200W- button #07 (18 seconds)<br>Microwave OnCue Single Button # 07 ( 18 seconds)<br>Microwave OnCue Double Button # 77 (32 seconds)

  Yes

  No

  N/A

• Pepper Jack Jalapeño Microwave Times:<br>Microwave Sharp 1200W- button # 02 (27 seconds)<br>Microwave Sharp 2200W- button #07 (18 seconds)<br>Microwave OnCue Single Button # 07 ( 18 seconds)<br>Microwave OnCue Double Button # 77 (32 seconds)

  Yes

  No

  N/A

• Has a line been added to the Food Safety Checklist for the brown rice temperature check? >165F.

  Yes

  No

  N/A

• Is the temperature of bulk rice previously cooked in the rice cooker registered in the Food Safety Checklist? >135F.

  Yes

  No

  N/A

• Does the Guest Service employee know that guests may substitute a Munchie Mash-Up for fries in a combo with an additional charge?

  Yes

  No

  N/A

• Can the guest service employee describe the new roll out products?

  Yes

  No

  N/A

• Are the salads in the restaurant of good quality

  Yes

  No

  N/A

• Freestyle machine is fully stocked with no expired products<br><br><br><br><br>

  Yes

  No

  N/A

• Is the tablet at the location and charged?

  Yes

  No

  N/A

• Is the tablet at the location connected to Jack’s WiFi?<br>

  Yes

  No

  N/A

Cleanliness

• Restroom sinks, changing tables, toilets, and floors are clean. Toilet paper, soap and towels or hand dryer are available.

  Meet Standard

  Critical

• Are the microwaves clean?

  Yes

  No

  N/A